Innovative Door Systems, LLC(Garage Door Repair) logo

Innovative Door Systems, LLC(Garage Door Repair)

5.0 ★★★★★ · 534 Google reviews · 24 photos
Garage door supplier · Westerville, OH

Innovative Door Systems, LLC(Garage Door Repair) at a glance

Customers frequently cite fair pricing, prompt service, and clear communication when describing repairs for springs, openers, and full door installations. Many reviewers note that the company accommodates smaller jobs and provides detailed explanations for necessary work. However, several low-star reviews describe instances where estimates were not delivered, appointments were missed, or customers felt pressured into unnecessary replacements.

  • Google rating: 5.0 out of 5 from 534 reviews (99% five-star).
  • Reviews on this page: 534 Google reviews (502 with written comments, 6 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: August 9, 2026.
  • Service: Garage Door Repair Service serving Westerville, Ohio.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

5.0
★★★★★
534 reviews on Google
5★529
4★1
3★0
2★0
1★4

Reviews from Google, shown as published (original wording, unedited).

namtro913 reviews
★★★★★

Professional and very nice guys. Fair pricing. Solid company. we couldn't get help because other companies said the job was too small. They made time for us!

Review from Google · view on Google
Michael Maaskant4 reviews
★★★★★

Had my door repaired with new springs within 24 hours of my giving them a call. Nice guys. Easy communication. Professional. No fuss, no muss. Straight-forward on the pricing. Five stars, would recommend.

Response from the owner · 2 months ago

Yay! Thank you Michael!

Review from Google · view on Google
Aysen Aypek2 reviews
★★★★★

I had a LiftMaster garage door opener installed by Innovative Door Systems, LLC in December 2023. The installation came with a 5-year labor warranty through Innovative Door Systems and a limited lifetime manufacturer's warranty on the LiftMaster product. About two weeks ago, the garage door opener stopped working completely. I can no longer open or close my garage door using any of the remote controls or the automatic opener. Since the problem started, I have called Innovative Door Systems multiple times to request warranty service, but I have not received any response. My calls have gone unanswered, and no one has contacted me to schedule a repair. A warranty is only valuable if the company stands behind it and responds when customers need service. Unfortunately, that has not been my experience. I am very disappointed with the lack of communication and customer support after the installation. I hope the company will contact me promptly and honor the labor warranty they provided.

Review from Google · view on Google
Caitlin Slonecker10 reviews
★★★★★

Our garage door had been broken and we received a quote from another company who was trying to upsell instead of doing the repair. Nick and his team went above and beyond fixing our door, installing the My Q app so we can open our door from our phones, and was reasonably priced. Would recommend 10/10! Thanks so much!!

Review from Google · view on Google
Guillermo Linares3 reviews
★★★★★

These guys are super professional. They came and explained the problem with the garage door they fixed. Their prices are very reasonable and I'm very happy with their work. I can't recommend enough.

Response from the owner · 6 months ago

Thanks you Guillermo, you're the bomb man! Put the word out to all your friends and family. See ya around Sir!

Review from Google · view on Google
Catherine Shadeed7 reviews
★★★★★

5 stars!! We had an issue with a broken spring, and the owner was so accommodating in fitting us in quickly! Fair pricing and prompt service, would highly recommend!

Response from the owner · a year ago

Thanks for putting the word out for all to see, woot woot. Thanks you!

Review from Google · view on Google
Jeff Jordan2 reviews
★★★★★

had 5 individual single garage doors installed at our home by Innovative. Nick came out to do a review and estimate. Very knowlegable about overhead doors for sure. Installation time was ~1.5 days. The installation also included the MyQ remote system on each door to allow monitoring/operating all doors from an app, which is great-no more multiple remote controls to juggle. Nick was onsite both days with John and the install team. They paid close attention to fine details like accurate caulk lines, and ensuring the weather strips were installed to ensure a snug fit against the doors. They even painted over the nail heads on the weather stripping to give it a nice finished look. A couple of minor items needed attention and Nick and his crew got right to work finishing everything up in fine fashion. He explained everything to me that they did, including tips for keeping the doors operating in tip/top shape for years to come. The guys cleaned up the job site very well after they finished everything. I would not hesitate to recommend Innovative for anyone with overhead door requirements.

Response from the owner · a year ago

Yay! We appreciate the good compliments about our company. These reviews help make us stand out from the bunch. Thanks for the opportunity to serve you and keep us in mind for any garage door services. 😃

Review from Google · view on Google
DigitalDaddyLocal Guide · 77 reviews
★★★★★

These guys are pure class and hard working. The owner is right there side by side with his crew. The crew were kind and helpful, one even stopped what he was doing to help me without me even asking. I’d say book these guys now because they’re about to blow up!

Response from the owner · a year ago

Thank you for your kind regards. We appreciate you taking a liking to us. The picture is awesome and live that it's share for everyone to see. Bomb!! Take care!

Review from Google · view on Google
Annette Cowans2 reviews
★★★★★

We had them out for an estimate. We are replacing the garage door. They said they would call us later that day. They never did. I called and they said they would send an email estimate. They never did. I text them with no response. Not a good first impression.

Response from the owner · a year ago

Sorry Annette. We do apologize for the miscommunication and slip up on my end. I never got a text from you though. My employee gave you a brochure to look through and you were suppose to get with us on which model you were interested in for a quote. I hope all is well and have a nice day.

Review from Google · view on Google
Deb Myers8 reviews
★★★★★

John showed up on schedule and did a great job. He was also very informative. Nick was also great at answering all of my questions. I would highly recommend.

Response from the owner · a year ago

Thank you for taking time to write us a review and drop a rating. You're the bomb!

Review from Google · view on Google

Innovative Door Systems, LLC(Garage Door Repair) on Google Maps →

Business details