Portrait studio · Hackberry, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%99+30.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#150 of 233 pet photographyiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★47 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Innovative Images Photography five out of five stars based on forty-seven reviews, noting that the owner responds to every comment. Clients frequently cite professional headshots, family portraits, and senior photography as primary services, praising the photographer's ability to guide subjects through posing and lighting to achieve natural results. Recurring themes include long-term customer loyalty spanning decades, efficient communication, and high-quality print outputs that capture distinct personalities. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 47 reviews (98% five-star).
Reviews on this page: 47 Google reviews (44 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Pet Photographer serving Hackberry, Texas.
Data from Google, last updated November 6, 2026.
Score profile vs other pet photography
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyPet Photography median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Innovative Images Photography: 98/100 on this factor. Category median: 99.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Innovative Images Photography: 99/100 on this factor. Category median: 99.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Innovative Images Photography: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
5.0of 5
5 stars4698%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
98%praise
Praise5198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1529%
Quality & results1223%
Staff & attitude1121%
Communication510%
Speed & response48%
Honesty & trust48%
Price & value12%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kurt is truly talented, and we couldn’t recommend him enough!”
“He does wonderful work and we get so many compliments every year from friends and family!”
“He is a true professional, pays attention to detail, walks you through the entire process.”
“He explains the selection process, touch ups, and helps you pick the product for your home.”
“He explains his process and does it extremely efficiently.”
“As a repeat customer, I wouldn't trust anyone else with my photography needs.”
“It was all worth it in the final analysis because we all love the pictures.”
People customers mention
Kurt18 reviews
Nelson8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Scott2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kurt has been photographing our family for over 20 years for Christmas as well as pageants, confirmations etc!! We treasure these polygraphs every year as all of our Christmas cards are displayed on our Christmas tree! He does wonderful work and we get so many compliments every year from friends and family!
Kim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wonderful experience. Kurt is an expert photographer and was amazing working with both of my daughters for senior photos. Would give 10 stars if I could.
Anna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We’ve been using Kurt Nelson with Innovative Images since our wedding in 2007, and we absolutely fell in love with his work! Since then, he has been our photographer every year for our family Christmas cards, and he never disappoints! Our family and friends always look forward to receiving our Christmas cards each…
FlorLocal Guide · 86 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our first visit with Kurt was in 2007 when he was at his Frisco location! We had a couple sessions since but recently saw him again because it was time for an updated family session. He is a true professional, pays attention to detail, walks you through the entire process. He has a way of posing you to get the best…
Eduardo9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kurt is an outstanding photographer, first class all the way. He turned a standard head shot into a fun and educational experience. He explains his process and does it extremely efficiently. If you need from personal family or professional headshots, Kurt is the man!!!
Latonya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I explained exactly how I wanted to be positioned, and he translated it into the photographs exceptionally well.
Kurt has been photographing our family for over 20 years for Christmas as well as pageants, confirmations etc!! We treasure these polygraphs every year as all of our Christmas cards are displayed on our Christmas tree! He does wonderful work and we get so many compliments every year from friends and family!
Response from the owner · a week ago
Thank you, Scott! Twenty years of Christmas cards, plus all the family and children's portraits along the way. I love hearing that the cards hang on your tree every year. That’s exactly what I hope my portraits become: remembrances of your family’s changes. I so fondly remember the first portrait I did of your kids when they were little. I know I will see you soon.
Kim McCaughan1 reviewiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Wonderful experience. Kurt is an expert photographer and was amazing working with both of my daughters for senior photos. Would give 10 stars if I could.
Response from the owner · 2 weeks ago
Kim, thank you so much! It was a joy to photograph both of your girls. Getting to do senior portraits for two sisters is something special, and it’s such a treat to see seniors relax and be themselves in front of the camera. Ten stars right back to you! Congratulations to both of them, and to you guys too. Your daughters are wonderful, and VERY photogenic!
Kurt
Anna Truong5 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
We’ve been using Kurt Nelson with Innovative Images since our wedding in 2007, and we absolutely fell in love with his work! Since then, he has been our photographer every year for our family Christmas cards, and he never disappoints! Our family and friends always look forward to receiving our Christmas cards each year.
Now, almost 20 years later, Kurt is taking our eldest daughter’s senior pictures, and he still has that magic touch! He has such a great eye for photography and always knows how to capture the best of us and make us look amazing. We’ve loved watching our family grow through his photos over the years. Kurt is truly talented, and we couldn’t recommend him enough!
Response from the owner · 2 weeks ago
Thank you, Anna! The wedding portraits in 2007, all those Christmas cards, and now your oldest daughter’s senior pictures. It has been a joy watching your family grow up in front of my camera. Thank you for trusting me with so many of your memories. I can’t wait to see what the next 20 years bring, and yes, God willing, I will still be taking photos in 20 years! I love what I do so much and your family is a big reason for that.
Flor PugaLocal Guide · 86 reviewsiTotal number of Google reviews Flor has written across all businesses on Google Maps, not just this one.
Our first visit with Kurt was in 2007 when he was at his Frisco location! We had a couple sessions since but recently saw him again because it was time for an updated family session. He is a true professional, pays attention to detail, walks you through the entire process. He has a way of posing you to get the best shot, makes you feel comfortable and excited to see the results. My daughter hates taking pictures but loved the ones he took. He explains the selection process, touch ups, and helps you pick the product for your home. He doesn't rush, and again, his attention to detail is amazing. This time we ordered acrylic prints, but we have previously ordered a framed print. The quality of every product is impeccable!
Response from the owner · 2 weeks ago
Thank you, Flor! I can’t believe it’s been since 2007. It means a lot that your family keeps coming back. I’m so glad your daughter liked her pictures, since that’s the best compliment I can get. I hope you enjoy the acrylics on your walls for many years. See you next time!
Eduardo Althaus9 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Kurt is an outstanding photographer, first class all the way. He turned a standard head shot into a fun and educational experience. He explains his process and does it extremely efficiently. If you need from personal family or professional headshots, Kurt is the man!!!
Response from the owner · a month ago
Thank you Eduardo! I had a great time with you. A headshot session should be easy and even a little fun, and you made it that way. Come back anytime, and bring the family.
Latonya Smith2 reviewsiTotal number of Google reviews Latonya has written across all businesses on Google Maps, not just this one.
I explained exactly how I wanted to be positioned, and he translated it into the photographs exceptionally well.
Response from the owner · a month ago
Thank you Latonya! You knew exactly which clothes would show off your brand, and my job was to bring out the side of your personality that told the story you wanted each headshot to tell. I love working through ideas together until the images are just right. That's what makes my job so much fun. I'm so glad your portraits turned out the way you pictured them!
For The Love Of Healing1 reviewiTotal number of Google reviews For has written across all businesses on Google Maps, not just this one.
I highly recommend Innovative Images for anyone looking for professional photography, headshots, or family photos. As a repeat customer, I wouldn't trust anyone else with my photography needs. Kurt has completed multiple professional headshots for me, and the results have always exceeded my expectations. We’re also planning to have our family photos taken by him soon, and I can't wait!
From the moment you walk into the studio, Kurt is professional, engaging, patient, and genuinely invested in making you feel comfortable. He takes the time to understand exactly what you're looking for and ensures every detail is perfect. His sense of humor, attention to detail, and commitment to customer satisfaction make the entire experience enjoyable and stress-free.
The quality of the photos is outstanding, and the turnaround process is seamless. If you're searching for a talented photographer for professional headshots, family portraits, or high-quality photography services, I highly recommend Innovative Images. You won't be disappointed!
Response from the owner · a month ago
Dez, thank you! It has been my pleasure doing your headshots. I really love working with people who are detail minded like I am. I'm really looking forward to getting the whole family in front of the camera. Let me know when you're ready and we'll find a good date.
Jennifer Danna10 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Kurt is our absolute favorite photographer! We have a large family, and he is able to engage everyone to bring out their true personalities. We have used him for many years and he NEVER misses. His photos are stunning!!!!
Response from the owner · a month ago
Jennifer, thank you! Your family makes it easy. Everybody brings their own personality, and my job is just to catch it. It has been a joy to be part of your big moments over the years, and I hope there are many more to come.
Julie Walley5 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Kurt and his team are amazing! he started taking pictures of my kids when they were very young. We love taking the pictures with Santa. He took multiple portraits. I even got my brothers and their kids involved! Over the course of 25 years he captured some amazing memories. Senior pictures both for high school and college andHe was even in Florida on our final family trip and captured the moments that we spent with my parents on our last full family trip. They are memories. I will never forget and cherish always.
Response from the owner · a month ago
Julie, Thank you for trusting me for all those years with your memories. I loved doing those Florida trips but it was especially great when we had extended families like the one with your parents, and I'm so glad you have those portraits to hold onto.
