Innovative Waste Junk Removal and Hauling at a glance
Customers frequently cite punctuality, efficient communication, and fair pricing as key aspects of the debris removal and hauling services. Reviews highlight professional conduct, quick turnaround times, and clear updates regarding arrival times. However, some lower-rated experiences describe significant discrepancies between initial estimates and final costs, as well as instances of property damage or unmet service agreements.
Google rating: 5.0 out of 5 from 1,087 reviews (98% five-star).
Reviews on this page: 1,087 Google reviews (908 with written comments, 36 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: November 6, 2026.
Service: Hauling Service serving Norfolk, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
1,087 Google reviews we collected
5.0of 5
5 stars1,06398%
4 stars141%
3 stars10%
2 stars30%
1 star61%
Praise vs complaints
Phrases our text analysis found in 908 written reviews
99%praise
Praise1,94799%
Complaints121%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response54228%
Staff & attitude49325%
Quality & results27914%
Would recommend27514%
Price & value26614%
Communication724%
Honesty & trust322%
What customers talk about
We read 908 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are reliable, efficient, and provide great value for the money.”
“The quality of work, professionalism, and affordable pricing are exceptional.”
“…vative Waste that left me quite disappointed, particularly due to the unprofessional conduct of one of their staff members, Mr.…”
“It's refreshing to find a company that delivers excellent service at reasonable prices.”
“I highly recommend Innovation Waste and will definitely continue using their services in the future!”
“Do not recommend , put a huge hole in my wall and did not tell me about it or anything would definitely not call this company back again.”
“They showed up, quoted me a fair price and took everything.”
“This company is very pricey but the 2 guys worked well together to remove my old wooden fence.”
“Affective communication confirming appointments and/or any delays.”
“If you’re looking for a reliable waste removal company with fair prices and excellent service, I highly recommend Innovative Waste, LLC!”
People customers mention
London18 reviews
Anthony15 reviews
Marquis14 reviews
Junior14 reviews
Brian13 reviews
Jay12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Hot tub removal from a second story screen porch. Easy work for this professional crew. Highly recommend. Great communications and service.
Price assessment: Great price
Response from the owner · 23 hours ago
Hello Brian, thank you so much for the feedback! Here at Innovative Waste, we always value efficiency and timeliness for our customer's satisfaction and comfort. We're always happy to serve you, and we are always one call away if you have any troubles with your trash.
Kirk Jones8 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
Removed quite a bit from my 87 year old mother's house. The workers were friendly, respectful & efficient. My mom commented "they were some nice young men". Appreciate the great work!
Price assessment: Reasonable price
Response from the owner · 23 hours ago
Hi Kirk, thank you so much for your feedback! We're glad that you had a positive experience with our team. It's been a pleasure and we look forward to assisting you once more in the future.
Tori Worthy5 reviewsiTotal number of Google reviews Tori has written across all businesses on Google Maps, not just this one.
This is my second time using Innovation Waste, and once again, I am extremely pleased with their service! The quality of work, professionalism, and affordable pricing are exceptional. They are reliable, efficient, and provide great value for the money. It's refreshing to find a company that delivers excellent service at reasonable prices. I highly recommend Innovation Waste and will definitely continue using their services in the future!
Price assessment: Great price
Response from the owner · 23 hours ago
Hey there Tori, we are grateful for your feedback! Good communication, reasonable prices, and quality services are what set Innovative Waste apart from the rest. The needs of our customers will always be our priority, so it's good to know that we have managed to help you out with your trash, and we look forward to serving you again in the future!
michael adams6 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
FAST, QUICK, PROFESSIONAL IF YOU WANT A JOB DONE RIGHT, GIVE THESE GUYS A TRY YOU WILL NOT REGRET IT…
Response from the owner · 2 years ago
Hi Michael, thank you so much for your feedback! We're glad that you had a positive experience with our team. It's been a pleasure and we look forward to assisting you once more in the future.
junk bucketx3 reviewsiTotal number of Google reviews junk has written across all businesses on Google Maps, not just this one.
Hernandez and his crew did an Excellent job with my junk removal. I was able to stay in contact with himthroughout the process. I would definitely recommend this business.
Price assessment: Great price
Response from the owner · 23 hours ago
Hello junk, thank you so much for the feedback! Here at Innovative Waste, we always value efficiency and timeliness for our customer's satisfaction and comfort. We're always happy to serve you, and we are always one call away if you have any troubles with your trash.
Kimberly SchwartzLocal Guide · 19 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I highly recommend this company!! I have used their services multiple times and they are always awesome - the employees couldn't be nicer and they do great work!
Response from the owner · 2 years ago
Thank you for your wonderful feedback, Kimberly! We're thrilled to hear that you had a positive experience with our team. You can count on us anytime you need our junk removal service again—we're just a call away!
Eleanor Bond4 reviewsiTotal number of Google reviews Eleanor has written across all businesses on Google Maps, not just this one.
My fence rotted out in my backyard. The guys who came to remove it were very nice and gave me a quote within a couple minutes. Very efficient removal and lowest price from all the other quotes I got. Thanks!
Price assessment: Great price
Response from the owner · 2 weeks ago
Hello lilli, thank you so much for the feedback! Here at Innovative Waste, we always value efficiency and timeliness for our customer's satisfaction and comfort. We're always happy to serve you, and we are always one call away if you have any troubles with your trash.
Connie Sawyer3 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Great Service, Jesus and Isreal we patient and efficient. Made moving day alot less stressful!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hi toas, thank you so much for your feedback! Speed and efficiency is the name of the game here at Innovative Waste! We look forward to assisting you once again in the future.
