Customers frequently praise the thoroughness, punctuality, and professional communication of technicians who explain processes and address specific pest issues like hornets or ants. Pricing is generally described as reasonable, though several low-star reviews cite recurring problems with scheduling difficulties, ineffective treatments, and unexpected cancellation fees or billing errors. The service maintains a high overall rating with active owner engagement, yet some clients report frustration regarding follow-up appointments and contract terms.
Google rating: 4.9 out of 5 from 696 reviews (97% five-star).
Reviews on this page: 696 Google reviews (525 with written comments, 4 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 25, 2026.
Service: Pest Control Service serving Cleveland, Ohio.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
696 reviews on Google
5★673
4★12
3★1
2★1
1★9
Reviews from Google, shown as published (original wording, unedited).
BS
Barak Sharabi9 reviews
★★★★★
Terry is absolutely incredible!!!!
After dealing with a few pest control companies I can say that I never had such a great experience and service like Terry provided me
I will definitely be back to using them thanks to him
Response from the owner · 3 hours ago
Thank you for your wonderful feedback! It’s fantastic to hear that Terry made such a positive impression and provided you with great service. We truly appreciate your kind words and look forward to your next visit!
The Team at Insight
(440) 332-7260
Terry is a great tech and person. he takes the time to get the job done.
Price assessment: Reasonable price
Price: $200+
Services: Bug & insect extermination
Response from the owner · a day ago
Thank you for the kind words! We're delighted to hear that Terry made such a positive impression and took the time to ensure everything was done right. It's always great to know our team is making a difference. Your feedback is appreciated!
The Team at Insight
(440) 332-7260
Aaron did a great job! Thank you for being thorough and addressing everything that we needed around the property including what was needed inside. Very professional!
Thank you for the wonderful feedback! We're delighted to hear that Aaron provided thorough and professional service while addressing your needs around the property. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
The Team at Insight
(440) 332-7260
Thank you for your kind words, Brian! We're delighted to hear that you had a great experience with Aaron. Your satisfaction is important to us, and we appreciate your feedback!
The Team at Insight
(440) 332-7260
Aaron arrived moment's
after I made a call about our bees nest. He did a great job!
Price assessment: Not sure
Services: Service not listed
Pest type: Other
Response from the owner · 3 weeks ago
Thank you for the wonderful feedback! It's great to hear that Aaron was able to assist you so promptly and effectively with the bee nest. We're glad you had a positive experience with us!
The Team at Insight
(440) 332-7260
⭐⭐⭐⭐⭐
Great experience! Friendly, considerate, and professional. Took the time to make sure everything was properly addressed. Highly recommend!
Price assessment: Reasonable price
Price: $40–60
Services: Rodent extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · 3 weeks ago
Thank you for the fantastic review, Jennifer! We're delighted to hear that you had a great experience with our team. It's always our goal to provide friendly and professional service. Your recommendation means a lot to us!
The Team at Insight
(440) 332-7260
Thank you for the kind words! We're glad to hear that Aaron provided you with excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
The Team at Insight
(440) 332-7260
Jerry did an exceptional job in explaining what he was gonna do how he was gonna do it and how long it would take to try. I highly recommend his professionalism because that’s what he was and that’s what he did understandable compatible and IJerry did a exceptional job in explaining what he was gonna do how he was gonna do it and how long it would take to try. I highly recommend his professionalism because that’s what he was and that’s what he did understandable compatible and I like dealing with him because he left nothing to wonder about everything was self-explanatory and I really appreciate hearing
Price assessment: Reasonable price
Price: $160–180
Services: Flea & mite extermination
Response from the owner · 4 weeks ago
Thank you for your wonderful feedback, June! It’s fantastic to hear how Jerry provided clear explanations and showcased professionalism during your experience. We appreciate your recommendation and are glad you felt informed throughout the process. Your satisfaction is important to us!
The Team at Insight
(440) 332-7260
Insight pest solutions were very professional and reasonably price. The initial call to book the services went smooth and the Technician Aaron was very friendly. They did a good job
Price assessment: Reasonable price
Price: $100–120
Services: Flea & mite extermination
Pest type: Other
Response from the owner · a month ago
Thank you for the fantastic review! It’s wonderful to hear that you found our team professional and that Aaron made a positive impression during your service. We’re glad to know you had a smooth experience from the start. Your feedback is greatly appreciated!
The Team at Insight
(440) 332-7260
They are an okay company… but I’ve been paying monthly and can never seem to get on anyone’s schedule.
Response from the owner · 2 weeks ago
Thank you for your feedback Michaylah. We're sorry to hear that scheduling was such a challenge for you. Your experience is important to us, and we’ll work on improving our availability. A member of our customer resolutions team will be reaching out to go over your account.
The Team at Insight
(440) 332-7260
