Reviewers frequently highlight the technicians' professionalism, thoroughness, and clear communication regarding treatments for ants, rodents, and other pests. Punctuality and friendly service are common positive themes. However, negative feedback cites high costs, an answering service, and aggressive sales tactics, including unexpected home visits and pressure to sign long-term contracts without prior inspections.
Google rating: 4.9 out of 5 from 916 reviews (97% five-star).
Reviews on this page: 916 Google reviews (680 with written comments, 7 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 25, 2026.
Service: Pest Control Service serving Cleveland, Ohio.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
916 reviews on Google
5★884
4★13
3★3
2★0
1★16
Reviews from Google, shown as published (original wording, unedited).
LW
Lakesha Walton5 reviews
★★★★★
Our technician Aaron was courteous and knowledgeable, taking the time to explain the treatment and answer our questions. We especially appreciated his proactive approach to preventing future pest issues. Thank you for the thoughtful, professional service Aaron.
Services: Rodent extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination
Response from the owner · a day ago
Thank you for your kind words! It's fantastic to hear that Aaron provided you with courteous and knowledgeable service. We appreciate your recognition of his proactive approach to pest prevention. Your feedback is invaluable to us!
The Team at Insight
(216)-270-5343
Listen to every word I spoke, with concern, was very friendly and professional, very knowledgeable. Couldn't ask for better ,top notch
Response from the owner · 3 days ago
Thank you for the wonderful feedback! It's fantastic to hear that our team was attentive and professional while addressing your concerns. We strive for top-notch service, and it’s great to know we met your expectations. Your support means a lot to us!
The Team at Insight
(216)-270-5343
Technician Robert C. was very polite and professional in explaining the services being performed and the next steps. He inspected places I pointed out as suspect. And disposed of vermin found.
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · Edited 3 days ago
Thank you for your wonderful review, Phyllis! We're delighted to hear that Robert provided you with polite and professional service while thoroughly addressing your concerns. It's great to know he was attentive and effective in his inspection. If you have any more questions or need assistance in the future, feel free to reach out!
The Team at Insight
(216)-270-5343
Thank you for your kind words, Jennifer! We're delighted to hear that you found our service to be on time, friendly, and thorough. Your satisfaction means a lot to us!
The Team at Insight
(216)-270-5343
Jonathan is always so kind and thorough!! He made sure we had all areas serviced!
Price assessment: Great price
Price: $40–60
Services: Rodent extermination, General pest inspection
Pest type: Rodents
Response from the owner · Edited 2 weeks ago
Thank you for your wonderful review, Amanda! We're delighted to hear that Jonathan provided you with such kind and thorough service. Ensuring every area is addressed is our priority, and it's great to know he made that happen for you. Your feedback is truly appreciated!
The Team at Insight
(216)-270-5343
My technician Robert arrived at my house in a timely manner. He was kind ,friendly and very professional. Helped me understand what exactly I was dealing with. And what to expect in the next couple of days and for the next 2 weeks. I am allergic to bees, and such. So I'm very grateful for the service he provided. Thank you very much.
Price assessment: Not sure
Price: $200+
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Michael! We're delighted to hear that Robert provided you with timely and professional service. It's great that he could help you understand the situation and address your concerns, especially with your allergy. We appreciate your kind words and are glad we could assist you.
The Team at Insight
(216)-270-5343
Excellent job and very kind and efficient. Explains everything well
Price assessment: Reasonable price
Services: General pest inspection, Ant extermination
Response from the owner · a year ago
Thank you for your kind words, Kay! We’re happy to hear the technician provided excellent service with kindness and efficiency. We appreciate you choosing Insight Pest Solutions!
Our Tech, Aaron did a wonderful job fumigating our home. He was knowledgeable and respectful. Highly recommend
Services: Flea & mite extermination
Response from the owner · 3 weeks ago
Thank you for your kind words, Karen! We’re delighted to hear that Aaron provided knowledgeable and respectful service during your fumigation. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience.
The Team at Insight
(216)-270-5343
Aaron was extremely helpful and very informative
He did a thorough job for me and was also very polite and professional
Price assessment: Reasonable price
Price: $60–80
Services: Spider extermination, General pest inspection
Pest type: Ants, Spiders, Mosquitoes, Other
Response from the owner · a month ago
Thank you for the wonderful feedback! We're delighted to hear that Aaron provided you with such helpful and informative service. It's great to know that you appreciated his thoroughness and professionalism. Your satisfaction means a lot to us!
The Team at Insight
(216)-270-5343
Thank you for your wonderful review, Robert! It’s great to hear that you found our team to be professional and courteous. We truly appreciate your kind words about our service and knowledge. Your feedback means a lot to us!
The Team at Insight
(216)-270-5343
