Google reviewers rate Insight Pest Solutions 4.8 out of 5 based on 562 reviews, with the owner responding to 99% of them. Customers frequently praise technicians for punctuality, clear communication, and thorough explanations of services like ant, spider, and wasp removal. However, lower-rated feedback highlights concerns regarding misleading contract terms, billing practices, and instances where treatments failed to resolve pest issues or services were not fully completed.
Google rating: 4.8 out of 5 from 562 reviews (92% five-star).
Reviews on this page: 562 Google reviews (405 with written comments, 6 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Bed Bug Exterminator serving Medford, Oregon.
Data from Google, last updated November 2, 2026.
Star ratings
562 Google reviews we collected
4.8of 5
5 stars51792%
4 stars224%
3 stars112%
2 stars10%
1 star112%
Praise vs complaints
Phrases our text analysis found in 405 written reviews
98%praise
Praise55698%
Complaints122%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21939%
Quality & results16128%
Communication8815%
Speed & response488%
Would recommend285%
Price & value183%
Honesty & trust61%
What customers talk about
We read 405 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really like this company, and technicians like Andrew and all the other friendly and helpful technicians are a real asset to our experience.”
“This is very disrespectful and unprofessional, if this company comes to my property again, I will call the police for trespassing.”
“Colton came out and did a great job of looking over our house inside and out.”
“One of the worst experiences we've had with a company.”
“Took time out to explain everything and answered all our questions.”
“He was extremely polite, Explained everything he was gonna do very clearly and very quick to get on and get the job done very pleased with the results”
“He was recommended by a friend, and I highly recommend him as well!”
“I do not recommend”
“Plus I found them to be very affordable for the service they provide.”
“Response to owner: you weren’t willing to rectify it - we called in multiple times and you refused to waive the cancellation fee.”
“Also my exterminator girl, Kaylee who came out to do the work was amazing and so transparent!”
“Misleading contracts and fees .”
People customers mention
Alex12 reviews
Declan8 reviews
Blake8 reviews
Matt6 reviews
Darren6 reviews
Levi6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was quite busy with a project at the time he came by, but as far as I could see he did what he was supposed to do. Very friendly as well.
Price assessment: Reasonable price
Price: $40–60
Services: Hornet & wasp extermination, Spider extermination
Pest type: Spiders
Response from the owner · Edited 6 days ago
Thank you for your kind words, Kathleen! We're glad to hear that the service went smoothly despite your busy schedule. It's great to know that our team member provided friendly and effective assistance. Your feedback means a lot to us!
The Team at Insight
(458)-246-3525
R
Robbie LowryLocal Guide · 16 reviewsiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Colton came out and did a great job of looking over our house inside and out. He talked me though all the product he was using. He's very friendly and knowledgeable!
Response from the owner · 2 weeks ago
Thank you for your kind words, Robbie! We're delighted to hear that Colton provided you with a thorough inspection and took the time to explain everything. It's great to know you found him friendly and knowledgeable. Your satisfaction means a lot to us!
The Team at Insight
(458)-246-3525
R
Ruth Hannah6 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Andrew answered questions, and addressed some remaining ant issues. Since then, we haven't had any ants. We are usually dealing with a real problem during this part of the year. I really like this company, and technicians like Andrew and all the other friendly and helpful technicians are a real asset to our experience.
Price assessment: Reasonable price
Price: $40–60
Services: Hornet & wasp extermination, Rodent extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · 4 months ago
Thank you for your wonderful feedback, Ruth! We're delighted to hear that Andrew was able to address your ant issues effectively. It’s great to know that our team has made a positive impact on your experience. Your appreciation for our technicians means a lot to us. If you need anything else, just let us know!
The Team at Insight
(458)-246-3525
S
Sharon Trainor8 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic rating, Sharon! We're glad to hear you had a great experience with our service. Your support means a lot to us!
The Team at Insight
(458)-246-3525
A
Ashaurena Carrier3 reviewsiTotal number of Google reviews Ashaurena has written across all businesses on Google Maps, not just this one.
Great customer service, handled all my issues without a hiccup. Funny and courteous with a good attitude, lots of knowledge in his field and the solution to every problem I was facing. Thanks Matt!
Price assessment: Reasonable price
Price: $140–160
Services: Rodent extermination, Spider extermination, Cockroach extermination, Ant extermination
Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · a month ago
Thank you for the wonderful feedback! We're delighted to hear that Matt provided you with exceptional service and addressed your concerns effectively. It's great to know his knowledge and attitude made a positive impact on your experience. We appreciate you taking the time to share this!
The Team at Insight
(458)-246-3525
K
Kat GuyotLocal Guide · 31 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful feedback! We're glad to hear that Colton provided great service. Your satisfaction is important to us, and we appreciate your support!
The Team at Insight
(458)-246-3525
R
Richard Maertens1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Bryce G. was very very helpful and friendly. He was recommended by a friend, and I highly recommend him as well!
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Pest type: Other
Response from the owner · a month ago
Thank you for your kind words! It's wonderful to hear that Bryce G. made such a positive impression with his helpfulness and friendly demeanor. We're glad to know you would recommend him too. Your support means a lot to us!
The Team at Insight
(458)-246-3525
T
Timothy Correll10 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Timothy! We're delighted to hear that Cruz and Alex provided you with professional and friendly service. It's wonderful to know you were pleased with their work!
The Team at Insight
(458)-246-3525
M
Mike Main10 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Matt was very good explanation of services done. Very polite and making sure I understand the service being provided.
Price assessment: Reasonable price
Price: $40–60
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, Flea & mite extermination, Ant extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · a year ago
Thank you for your wonderful feedback, Mike! We're delighted to hear that Cruz provided you with a clear explanation of the services and ensured you felt comfortable with the process. Your satisfaction means a lot to us!
The Team at Insight
(458)-246-3525
T
Tim Mitchell4 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Wonderful work! Hardly knew the guy was there.he was patient, while I put my dogs up and moved all my furniture. Because I forgot he was coming.😅everything I mentioned he made sure he took care of before he left. Outstanding service sir!
Price assessment: Great price
Services: Spider extermination, Cockroach extermination, Bed bug extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a month ago
Thank you for your kind words, Tim! It's fantastic to hear that the service was seamless and that our team member was patient while accommodating your needs. We appreciate your feedback and are glad everything was taken care of to your satisfaction. Your support means a lot to us!
The Team at Insight
(458)-246-3525
