Analyzing 7,304,9967.3M ReviewsFor 20,71220.7K Experts
Customers frequently praise the company for punctual arrivals, proactive communication via text or phone, and thorough treatments for pests like fleas, ticks, and roaches. Recurring themes highlight professional technicians who explain processes and address specific concerns, contributing to a high overall satisfaction rating. However, lower-rated reviews cite difficulties reaching customer service, unauthorized visits to homes with no solicitation signs, and billing disputes regarding contract terms or ineffective extermination results.
Data from Google, last updated November 2, 2026.
1,819 Google reviews we collected
Phrases our text analysis found in 1,119 written reviews
How often each topic comes up in the written reviews
We read 1,119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional and very easy to work with.”
“Great service, never have any pest problems, my service technician is awesome, thank you”
“It's a terrible business practice sending your employees into neighborhoods that are posted no soliciting.”
“He always lets me know the day before that he will be coming next day and lets me know exactly when he is heading her way.”
“Their technician will send message that he is coming and I will waste several hours waiting, but no show.”
“Alex listened to my concerns and treated for my specific needs.”
“I would recommend this company to anyone looking for a pest control provider.”
“I will never recommend this firm to friends even if their services are free!”
“Immanuel was great and let us know about a great deal on termite treatment!”
“I am so thankful for a dependable service technician that helps with the process of seeing that an elderly parent has the services they need.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 1,819 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Alex listened to my concerns and treated for my specific needs. Would recommend!
The process was handled efficiently. I’m happy with how everything turned out.
Smooth experience from start to finish. The team was professional and very easy to work with.
Leo was such a gem, handled all my concerns
Great service, never have any pest problems, my service technician is awesome, thank you
Always friendly, let you know when they have you schedule. To show up to spray or whatever they have to do.
Leo with Massey Services was very professional and knowledgeable. He explained the process and answered all questions and concerns. Very pleased with Leo’s service on January 29, 2026
Leo did a terrific job and thoroughly. I've been with insight for 4 years and would suggest them for anyone.
Leo did an excellent job. He was thorough and addressed all the issues we had in our back yard. He communicated often. Keeping me informed when he arrived, finished, and everything he treated for us. Definitely please with the service.
Awesome. Leo is a great tec . Very professional. Ur company is the best. Ty for ur service
Analyzing 7,304,9967.3M ReviewsFor 20,71220.7K Experts