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Integrated Audio Video

Home automation company · Newport News, VA

4.7 ★★★★★ 68 Google reviews · 19 photos
93%five-star reviews
90%reviews answered by the owner
Apr 2026latest review

Integrated Audio Video at a glance

Google reviewers rate Integrated Audio Video 4.7 out of 5 based on 68 reviews, noting that the owner responded to 90% of feedback. Customers frequently highlight professional installation services for audio, video, lighting, and security systems, praising the team's punctuality, responsiveness, and ability to work within budget constraints. While most experiences are positive, a recurring criticism involves perceived unresponsiveness or dismissive interactions with the owner when customers request service or quotes.

  • Google rating: 4.7 out of 5 from 68 reviews (93% five-star).
  • Reviews on this page: 68 Google reviews (58 with written comments, 1 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: April 23, 2026.
  • Service: Security System Installer serving Newport News, Virginia.

Data from Google, last updated November 10, 2026.

Star ratings

68 Google reviews we collected

  • 5 stars6393%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star57%

Praise vs complaints

Phrases our text analysis found in 58 written reviews

  • Praise11799%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3832%
  • Would recommend2521%
  • Speed & response2319%
  • Quality & results1815%
  • Communication65%
  • Price & value54%
  • Honesty & trust33%

What customers talk about

We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Professional, responsive, channeled what we were looking for.”
  • “I would recommend to anyone to use them for basic to the highest of installs.”
  • “Prompt, courteous, professional and best of all the project was completed on time.”
  • “Intergrated audio and video has always done an outstanding job.”
  • “After speaking with her and she explained me what options they offered.”
  • “I tip my hat to James, Vinny, Chris, and the rest of the team for their professional, prompt and FAIR services.”
  • “I trust him and his team at Integrated Audio Video completely and will only consider them for my future projects.”

People customers mention

  • James 8 reviews
  • Chris 6 reviews
  • Vinnie 4 reviews
  • White 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Photos

Customer reviews

4.7 ★★★★★ 68 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
sally herman4 reviewsTotal number of Google reviews sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

IAV was fantastic. Professional, responsive, channeled what we were looking for. Highly recommend!

  • Price assessment: Reasonable price
Michael Bertucci1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Intergrated audio and video has always done an outstanding job. I would recommend to anyone to use them for basic to the highest of installs. Vinny, Dave, and Logan were the most professional and respectful service Technicians. Thanks againIntergrated for an outstanding job.

  • Price assessment: Reasonable price
Response from the owner · 7 months ago

Thank you, Mike. We greatly appreciate this review and your continued support.

BeachesaremyfavoriteLocal Guide · 310 reviewsTotal number of Google reviews Beachesaremyfavorite has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

James and his team are amazing to work with! Patience of GOLD after a recent new construction had some serious challenges he helped navigate and troubleshoot through so many challenges. His responsiveness and professionalism is at an A+! I highly recommend him for your next project. Thanks James and team for all your hardwork!

Response from the owner · a year ago

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had a great experience with Integrated Audio Video. It was a pleasure bringing the vision to life—especially the custom golf simulator feature, which was one of the most exciting parts of the project. Our team takes pride in delivering high-quality solutions and seamless technology integration, and it's incredibly rewarding to know that came through. We truly appreciate your support and look forward to working with you again in the future!

James Schloss9 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

From the initial planning to designing, to wiring, to the install of a pretty complex Entertainment system spearheaded by Vinnie, made the complete remodel a dream come true. Vinnie, coordinated seamlessly with other contractors and vendors to insure the entire room was perfect. A perfect brand choice for the 77 inch TV, with multiple speakers (7), two sub woofers that deliver a perfect picture and theatre sound. Add to the TV and sound system, an upgrade to the Internet going pure 5G. Last but not least a one remote system that this technologically challenged person can now operate easily, thanks to Vinnie. Prompt, courteous, professional and best of all the project was completed on time.

Response from the owner · 2 years ago

Thank you, Mr. Schloss. We appreciate your kind words and your business. We’re glad you are happy with your system.

David Bell2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called and spoke with Jenyse White about a universal remote for my entertainment center. After speaking with her and she explained me what options they offered. I decided on URC remote. Vinny came out about week later and set everything up and works great very impressed. Would definitely call again .

Response from the owner · 2 years ago

Thank you Mr. Bell. We appreciate your business.

Lee Ibrahim11 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had IAV involved as a big part of our new home we have been building over the past few years. Our lighting (interior and exterior), our audio/video, our alarm system, our window treatments, our home theater, and other misc. items in our home were all done by IAV. James, Vinnie, Logan, and Logan are all top notch people and great at their jobs. I would even say they were, by far, the best subs we had working on the house. They are professional, communicate very well, are always on time, and do their jobs properly and thoroughly. Thanks to the entire team for the awesome work on our new home! I couldn't recommend them more for your needs.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago

Thank you so much Lee, we have loved working in your home. We are so happy that you are pleased with all of your systems.

Rachel Smith9 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Logan & Logan are great service techs. Arrived on time. Very professional. Reconnected our stereo system in no time and did a fabulous job. Also very patient and tolerant of our dog who wanted to help.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago

Thank you so much! We greatly appreciate your review and love hearing that our techs did a fabulous job.

willie sutton2 reviewsTotal number of Google reviews willie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

FAST, PROFESSIONAL AND DETAIL ORIENTED The process was simple and budget friendly. The owner was very responsive and set-up a consultation right away. The technicians were very professional and super detail oriented. We were very pleased with the service they provided. We will definitely use Integrated Audio Video again. The Suttons

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago

Thank you so much. It was our pleasure. We greatly appreciate your business.

Danny WhiteLocal Guide · 5 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Integrated Audio&Video is an incredible company to do business with! Very knowledgeable, super clean and professional work, and overall GREAT people!!! I would highly recommend them to anybody.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Alex Mitchum2 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Integrated Audio & Visual is a great company to work with and to help with all of your media needs. They are always quick to respond and if there is any issue, they take care of it immediately. We couldn’t be more thankful for James and his crew.

Integrated Audio Video on Google Maps →

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