Nikki BissellLocal Guide · 19 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleResponsive, friendly. Comfortable waiting area.
Integrity Auto Glass
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%96+29.5Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 68 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 82%
5.0 ★★★★★ 213 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Integrity Auto Glass at a glance
Google reviewers rate Integrity Auto Glass five stars based on 213 reviews, frequently citing fast turnaround times, same-day appointments, and competitive pricing compared to larger competitors. Customers highlight the comfortable waiting area with complimentary beverages, clear communication, and thorough workmanship for chip repairs and window replacements. The business owner responds to 99% of feedback, addressing concerns directly. One negative review noted that a representative refused to provide mobile service, leading the customer to seek an alternative provider for their vehicle repair needs.
- Google rating: 5.0 out of 5 from 213 reviews (100% five-star).
- Reviews on this page: 213 Google reviews (206 with written comments, 13 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 28, 2026.
- Service: Auto Glass Repair serving Milwaukee, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other auto glass repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integrity Auto Glass: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integrity Auto Glass: 96/100 on this factor. Category median: 91.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integrity Auto Glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 53.–
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Bar = this company · dark tick = category median.
Star ratings
213 Google reviews we collected
- 5 stars212100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 206 written reviews
- Praise523100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Speed & response9919%
- Quality & results9618%
- Price & value9218%
- Staff & attitude8717%
- Would recommend8115%
- Honesty & trust5010%
- Communication194%
What customers talk about
We read 206 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was quick, professional, and the new window looks great.”
“Excellent service and nicest waiting area I’ve ever seen!”
“Affordable, thorough, very knowledgeable and friendly service at Integrity.”
“The owner was so nice and told me my glass on my front window is just a chip and it won't crack.”
“I will be back for any needs that they can help me with, I highly recommend for anyone looking for any services they offer!”
“Integrity offers a nice waiting space with soft drinks and coffee.”
“Very impressed by the communication and quality of work.”
People customers mention
- Obed 13 reviews
- Omar 7 reviews
- Safelife 5 reviews
- Safelite 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
aatishLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Awesome workmanship by Obed. Went in with appointment and he was ready for the task. Reasonable prices as well. He services our commercial and personal vehicles both.
Leffler5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The crew did a great job. Very impressed by the communication and quality of work.
Sam13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Affordable, thorough, very knowledgeable and friendly service at Integrity. Will definitely recommend.
Viva5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The owner was so nice and told me my glass on my front window is just a chip and it won't crack. He guarantee it wont and he said if it does he'll replace whole window for free. Such a wonderful person. I appreciate people that are honest. That means they really care about what they do here and I will come here 💯 %…
Ethan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend! He replaced my car window and had everything done way faster than I expected. The service was quick, professional, and the new window looks great. Really appreciate the great work and fast turnaround. Definitely a 5-star experience!
KyleLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Obed did a great job. both appointments there were done in minutes. Integrity offers a nice waiting space with soft drinks and coffee. The repair was affordable and fast. Obed is a good technician and deserves recognition
Photos
Customer reviews
5.0 ★★★★★ 213 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Don 21123 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Sue Michel12 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat price, fast service, very nice waiting room
Response from the owner · 3 weeks ago
Hi Sue! Thank you so much for your wonderful 5-star review and for sharing a photo of our waiting area! We’re so happy to hear you were pleased with our pricing, fast service, and comfortable waiting room. We work hard to make every customer’s experience as convenient and enjoyable as possible. It was a pleasure serving you, and we truly appreciate your support and trust in Integrity Auto Glass. We look forward to helping you again whenever you need us!
aatish kLocal Guide · 31 reviewsTotal number of Google reviews aatish has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome workmanship by Obed. Went in with appointment and he was ready for the task. Reasonable prices as well. He services our commercial and personal vehicles both.
Response from the owner · 3 weeks ago
Thank you so much for your wonderful 5-star review and continued trust in Integrity Auto Glass! We truly appreciate the opportunity to take care of both your personal and commercial vehicles. It means a lot to us that you recognize our workmanship, fair pricing, and commitment to being ready when you need us. We’re grateful for your loyalty and look forward to continuing to provide you with the same quality service for years to come. Thank you again for supporting our small business!
Rebecca Hunt3 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and communication!
Response from the owner · 4 weeks ago
Thank you so much, Rebecca! We truly appreciate the 5-star review! ⭐️⭐️⭐️⭐️⭐️ Great service and clear communication are exactly what we strive for with every customer. Thank you for trusting Integrity Auto Glass with your vehicle. It was a pleasure helping you, and we’re always here whenever you need us! — Integrity Auto Glass Team
Lynn Dondlinger12 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and nicest waiting area I’ve ever seen!
Response from the owner · 4 weeks ago
Thank you so much, Lynn! ⭐️⭐️⭐️⭐️⭐️ We’re thrilled to hear you had an excellent experience with us, and we especially appreciate the compliment about our waiting area! We’ve put a lot of care into making our shop clean, comfortable, and welcoming while your vehicle is being serviced. Thank you for trusting Integrity Auto Glass — it was truly a pleasure having you! — Integrity Auto Glass Team
Leffler Cleaning5 reviewsTotal number of Google reviews Leffler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe crew did a great job. Very impressed by the communication and quality of work.
Response from the owner · a month ago
Thank you so much for the awesome 5-star review! We’re very happy to hear that you were impressed with both our communication and the quality of our work. Providing professional service, clear communication, and workmanship our customers can trust is exactly what we strive for at Integrity Auto Glass. It was a pleasure taking care of you, and we’ll always be here whenever you need us again. Thank you for trusting Integrity Auto Glass!
Sam Walters13 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAffordable, thorough, very knowledgeable and friendly service at Integrity. Will definitely recommend.
Response from the owner · a month ago
Thank you so much, Sam! We truly appreciate the 5-star review and your recommendation. We’re glad you were happy with the service and your experience with Integrity Auto Glass. Thank you for trusting us with your vehicle!
Gerry Everett9 reviewsTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job, on time and very reasonable
Response from the owner · a month ago
Thank you so much, Gerry! We really appreciate the 5-star review. We’re glad you were happy with the service, timing, and pricing. Thank you for choosing Integrity Auto Glass!
Viva Kara Haruhnai5 reviewsTotal number of Google reviews Viva has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe owner was so nice and told me my glass on my front window is just a chip and it won't crack. He guarantee it wont and he said if it does he'll replace whole window for free. Such a wonderful person. I appreciate people that are honest. That means they really care about what they do here and I will come here 💯 % no question. If anyone wants there windows fixed right or honesty come here. There lounge area is so relaxing and they offer beverages ☕️ and drinks. Very clean and spotless. Very sweet and beautiful person 5 Stars 🌟
Response from the owner · a month ago
Thank you so much for such a wonderful review! 🙏 Your kind words truly mean a lot to us. We were happy to take a look at your glass and give you an honest assessment, and there was absolutely no reason to charge you for something you didn’t need. At Integrity Auto Glass, we believe in treating every customer honestly and doing what’s right. Thank you for your trust, your recommendation, and for taking the time to share your experience. You’re always welcome here!
Business details
- Address: 21514 W Greenfield Ave, New Berlin, WI 53146
- Phone: (414) 477-3887
- Website: integrityaglass.com
- Service area: Milwaukee, WI