Google reviewers rate Integrity Auto Service & Repair 4.8 out of 5 based on 77 reviews, with the owner responding to only 8 percent of them. Customers frequently cite honest pricing, clear communication, and prompt service for repairs ranging from routine maintenance to complex engine work. Most describe the staff as professional and trustworthy, noting that the shop provides detailed explanations and stands behind its warranty. The only notable criticism found in the low-star excerpts is a mention of high costs, which the reviewer attributed to pandemic-era pricing.
Google rating: 4.8 out of 5 from 77 reviews (92% five-star).
Reviews on this page: 77 Google reviews (56 with written comments, 1 with photos).
Owner responses: the business replied to 8% of reviews.
Most recent review: September 17, 2026.
Service: Auto Repair Shop serving Memphis, Tennessee.
Data from Google, last updated November 13, 2026.
Star ratings
77 Google reviews we collected
4.8of 5
5 stars7192%
4 stars23%
3 stars23%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
100%praise
Praise113100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust3127%
Price & value2018%
Quality & results1816%
Staff & attitude1715%
Speed & response1211%
Would recommend1110%
Communication44%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just wanted to share how grateful I am to have a resource like Joe and his team at Integrity Auto.”
“You get professional service in a reasonable time at a great price!”
“Joe and the guys are top notch in their profession.”
“Was recommended here by a good friend for my 2012 Honda Accord oil leak… I quickly became family they are diligent and knowledgeable.”
“I dropped my vehicle off that morning, the same day got a call with a diagnosis and a quote.”
“I always recommend them to my friends, especially women who are nervous about talking cars.”
“The communication is awesome, and they do exactly what they say, before any changes they communicate with you.”
People customers mention
Joe6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Just wanted to share how grateful I am to have a resource like Joe and his team at Integrity Auto. Any time I take a vehicle in they always talk to me like a friend and make recommendations based on the age of the car, necessity of the work, price and options for what level of work you want done. Always fair and honest. This is the shop you're looking for if know nothing about cars and want an honest mechanic to take care of you. I always recommend them to my friends, especially women who are nervous about talking cars. Next time you need some work, look them up.
Price assessment: Reasonable price
Services: General repairs & maintenance
Lewis ELocal Guide · 61 reviewsiTotal number of Google reviews Lewis has written across all businesses on Google Maps, not just this one.
Joe and the guys are top notch in their profession. You get professional service in a reasonable time at a great price! The communication is awesome, and they do exactly what they say, before any changes they communicate with you. I highly recommend Integrity Auto Service & Repair, you will only wish you tried them earlier.
Price assessment: Great price
Services: Steering & suspension repair, General repairs & maintenance, Brakes
richard collins5 reviewsiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
We recommend Integrity Auto to our family and friends. Their prices are very fair and reasonable. Their knowledge, communication, and speed are all top notch!
Jai AdamsLocal Guide · 7 reviewsiTotal number of Google reviews Jai has written across all businesses on Google Maps, not just this one.
Was recommended here by a good friend for my 2012 Honda Accord oil leak… I quickly became family they are diligent and knowledgeable.
I also had to bring in my 2021 Jeep Cherokee within the same month, they took great care for both.
Prices are affordable and all work is warranted.
If you need good quality mechanic work Integrity Auto is the place to go 🫡
Kristi1 reviewiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
We’ve had our vehicles exclusively serviced by IA for over five years. I’m incredibly detail-oriented and generally suspicious of the trustworthiness of auto repair shops based on my previous experiences with other places. We love IA because we trust Joe! As in the name of his shop, he has integrity. They've kept our SUVs and cars in top condition. Even after five years, I’m still impressed with this place. I trust them. Plus, Joe’s daughter Danielle is so welcoming! Super lovely family and business. I'm
so thankful to finally have a trustworthy auto repair and maintenance place.
Response from the owner · 2 years ago
Thanks for the kind words. We appreciate your business!
James Smith3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Had my 2008 Ford Edge and my Chevy s10 worked on. Joe and his team did a great job on my vehicles. Joe let me know everything he found wrong before fixing them and showed me the parts after he replaced them. I highly recommend this shop.
Waller6 reviewsiTotal number of Google reviews Waller has written across all businesses on Google Maps, not just this one.
Integrity Auto, I couldn't think of a better name for this place. Jo and his lovely daughter provided impeccable customer service. I dropped my vehicle off that morning, the same day got a call with a diagnosis and a quote. Straightforward, no haggling, just- here's what's wrong, here's how much it'll be. Got it fixed in 48 hours or less. Easily the least stressful experience I've ever had with my vehicles. Recommend 10x over. Stop looking for a mechanic- go to Integrity.
