Google reviewers rate Integrity Lead-based Paint Services 4.8 out of 5 based on 35 reviews. Customers frequently praise the company for thorough lead, mold, and asbestos inspections, noting punctuality, clear communication, and fair pricing. Staff are described as knowledgeable and helpful in explaining results and safety measures. One common criticism involves unreturned phone calls and a reported false positive result that led to higher costs than competing providers.
Google rating: 4.8 out of 5 from 35 reviews (94% five-star).
Reviews on this page: 35 Google reviews (34 with written comments).
Owner responses: the business replied to 17% of reviews.
Most recent review: November 17, 2025.
Service: Hazardous Material Removal Service serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
35 Google reviews we collected
4.8of 5
5 stars3394%
4 stars00%
3 stars00%
2 stars00%
1 star26%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
94%praise
Praise10194%
Complaints66%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2523%
Speed & response1716%
Quality & results1413%
Honesty & trust1413%
Would recommend1413%
Communication1312%
Price & value109%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was incredibly helpful and knowledgeable when I called him to inquire, and he was quick to get us in when we scheduled before our option period ended.”
“Extremely thorough, professional and honest (bonus points for being punctual); I will 100% recommend to anyone looking for non invasive lead testing.”
“He is so incredibly thorough, knowledgeable and very professional.”
“Terrible customer service!”
“Steve Veedell was absolutely wonderful, kind, and honest.”
“I recommend Steve and his company for all of their services!”
“He was extremely knowledgeable and walked me through the results to ensure I was understanding of what was on paper.”
“He found lead in my tile and walked me through the process of how he and his team could remove tile for an affordable price.”
People customers mention
Steve11 reviews
Veedell7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Do not hire this company! Terrible customer service! Steve is the only person available to talk to about the services you need and that is if and when he answers the phone. He promises he will return your phone call and does not. I’ve texted, emailed, called and left voicemails. He DOES NOT return phone calls. He is dishonest and not trust worthy. I spent a week waiting for a response from him as promised only to have to start back over in finding someone else. I asked multiple times if this was a job he could take on and he said yes however no longer answers the phone. If you are looking for someone who communicates well this is not the business you want!
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Rachel Krylov4 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Steve did a lead test for my clients under contract for a 1950s house. He was incredibly helpful and knowledgeable when I called him to inquire, and he was quick to get us in when we scheduled before our option period ended. I will definitely recommend him to other clients.
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Erich Odell4 reviewsiTotal number of Google reviews Erich has written across all businesses on Google Maps, not just this one.
Steven was fantastic! He communicated really well. He was able to do the inspection in short notice and did it really well. Very thorough and efficient. He was very kind and even entertained my kids when he saw they were bored. The best thing about him is that he was honest. Told me what services were unnecessary. Highly recommend!
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Nathaniel AssayagLocal Guide · 9 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Just had Steve check a house we put an offer on. He’s been a pleasure to work with. Extremely thorough, professional and honest (bonus points for being punctual); I will 100% recommend to anyone looking for non invasive lead testing.
J
Jess Parkerson11 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
We have a family heirloom we wanted to bring into our home, but we really needed to know its lead status. Steve was friendly, informative, and used a scanner to check the item without causing any damage. He was also nice enough to show my curious son how the things that actually do have lead in them alert the reader. We’re grateful for the peace of mind, and that we get to preserve something special. Thank you!
Response from the owner · a year ago
It was my pleasure and I am always happy when the results are favorable!
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Christian Finger2 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Steven and Ron were an absolute pleasure to work with. Very flexible in accommodating my scheduling needs. Fast, reliable, and thorough. Highly professional! Tons of advice!
Lead, mold, asbestos -- I know who I will call again. Trust is hard to come by in this space, but they definitely earned mine. Thank you!
K
Keith SmithLocal Guide · 24 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Had the pleasure of working with Steve Veedell on a mold report. He was extremely knowledgeable and walked me through the results to ensure I was understanding of what was on paper. I recommend Steve and his company for all of their services!
Response from the owner · a year ago
Sorry, for the late reply! I think an explanation is far more valuable than simply stating the results. I enjoyed speaking with you!
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Christopher CantuLocal Guide · 11 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Steve is the most knowledgeable person. He came to our house to do a pre-renovation screening for lead. He tested everything from top to bottom (walls, floors, window trims, ceiling, bathroom). I can tell you Steve isn’t in it for the money this man sincerely wants your home to be safe. He found lead in my tile and walked me through the process of how he and his team could remove tile for an affordable price. We are in the process of scheduling the tile removal soon.
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Sarah Morris6 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
We recently closed on a home built before 1978 and with a young child and a baby on the way lead paint was a huge concern for me. Steve Veedell was absolutely wonderful, kind, and honest. The testing did not take long and we had the results back immediately. He was very kind to my chatty 3yo who insisted on following him around and watching the whole process. Highly recommend this company!
J
Jacob Nieves10 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Steve was incredible to work with. He was timely, knowledgeable, and professional. He performed a whole-house inspection and several lead dust wipe tests for us, and we had the results quickly.
He also spent a lot of time educating us on lead-based paint, the history of its use and how to remedy the problem. His prices were fair, and we will definitely choose Integrity should we need lead-based paint inspection in the future!
