Google reviewers rate Integrity Pest & Home Repair 4.9 out of 5 based on 97 reviews, with the owner responding to 63 percent of them. Customers frequently cite punctuality, transparent pricing, and detailed communication regarding services like termite and rodent control. Many note that the provider avoids unnecessary upsells and offers efficient, thorough solutions for various pest issues. The primary criticism found in low-star reviews involves reckless driving behavior by the company vehicle, which one reviewer described as speeding and nearly causing an accident.
Google rating: 4.9 out of 5 from 97 reviews (97% five-star).
Reviews on this page: 97 Google reviews (81 with written comments, 1 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: August 28, 2026.
Service: Bed Bug Exterminator serving Medford, Oregon.
Data from Google, last updated November 2, 2026.
Star ratings
97 Google reviews we collected
4.9of 5
5 stars9497%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
99%praise
Praise21999%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust5023%
Staff & attitude3918%
Speed & response3616%
Would recommend3415%
Price & value3214%
Quality & results199%
Communication125%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He knows his stuff and was really up front and honest about what to expect and how it all works.”
“His quarterly service has been helpful with controlling our pest issues.”
“Randy's customer service was excellent, returning my call the same day and providing pest control services quickly and at a time that worked best for us.”
“I recommend this company to anyone needing the TRUTH, or is having issues or just need a 2nd opinion”
“The cost is very reasonable…well worth the freedom from bugs we’ve experienced.”
“Randy does a great job of controlling the pests at our residence.”
“when I had a rat problem I called him and he got right on the issue and started the process to get these horrible things under control and out of my house.”
“Randy is reliable, communicative, and extremely nice.”
People customers mention
Randy21 reviews
Control3 reviews
Jeff3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Randy was great. He knows his stuff and was really up front and honest about what to expect and how it all works. Very reasonable. I highly recommend his company.
We had over a dozen black widows and a kiddo at home. Normally I save spiders but these had to go.
Price assessment: Great price
Price: $80–100
Response from the owner · 2 months ago
Thank you so much for understanding the difficulties with trying to control spiders. I appreciate the time to leave a review.
L
Leslie Fitzgerald7 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Randy does a great job of controlling the pests at our residence. He is prompt and thorough. His quarterly service has been helpful with controlling our pest issues. He is discrete when he comes to our property to do the service. Highly recommend.
Price assessment: Great price
Price: $100–120
Response from the owner · 2 months ago
Thanks for the kind words.
L
Loree Camden5 reviewsiTotal number of Google reviews Loree has written across all businesses on Google Maps, not just this one.
Randy at Integrity Pest & Home Repair was very helpful and informative when I reached out to him regarding pest control at our home. Several of our neighbors have been Integrity customers for years and now I know why! Randy's customer service was excellent, returning my call the same day and providing pest control services quickly and at a time that worked best for us.
D
David CosandLocal Guide · 56 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
After hearing very positive feedback from some friends of ours who contract with Integrity Pest & Home Repair, we gave Randy a call to ask about help with our ant problem.
He was very responsive, helpful, and didn’t try to upsell us with unnecessary services. We decided to subscribe to his quarterly plan and have nothing but favorable things to say about Integrity’s service. We get an email reminder when Randy will be coming by, prompt follow up if we have any questions, and the ant problem we used to have hasn’t been an issue since we hired Randy. The cost is very reasonable…well worth the freedom from bugs we’ve experienced.
Wholehearted recommendations if you have any kind of pest control needs.
Price assessment: Reasonable price
Services: General pest inspection, Ant extermination
Response from the owner · a year ago
Thank You so much for the kind words. I appreciate you and your business.
J
Jim KazeLocal Guide · 24 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Randy was recommended to me by friends. I now see why he is so highly respected. He is knowledgeable, professional, friendly and has a good work ethic. My pest problem was solved quickly.
Response from the owner · 2 years ago
Thanks for the kind words. You were a please to work with.
T
Ted Krempa13 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Just received a termite treatment from Integrity Pest Control and Extermination. I highly recommend Randy and the Integrity team. They came in and did exactly what they said they would. They did not try and upsell us on a bunch of unneeded treatments or extras. The treatment was extremely fair priced, they were very professional, and cleaned up after themselves when they were done. If you have Termites...Call Integrity Pest Control.
Response from the owner · 2 years ago
Thanks for the kind words.
A
Amber Conway4 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Randy was very professional, knowledgeable, and fair priced. He went above and beyond to help us figure out our pest problems. I would highly recommend him to anyone.
