Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently describe the technicians as punctual, professional, and thorough, noting that they clearly explain repairs and identify safety issues during HVAC, electrical, and plumbing services. However, lower-rated reviews criticize the company for aggressive sales tactics, high pricing compared to competitors, and inaccurate automated appointment systems that can lead to wasted time or unresolved mechanical problems.
Data from Google, last updated November 10, 2026.
3,856 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was polite and expained all of ehat he was checking.”
“Very rude once they realize you’re not doing business with them.”
“Awesome service, intelligent design always comes through and gets the job done”
“Not only was the unit installed poorly, leading to immediate issues, but the customer service has been some of the worst I’ve encountered.”
“Fast and efficient, the entire job was finished in about an hour -Guest bathroom toilet replacement.”
“Every time I call to have their mistake (s) corrected, I am met with delays (cancellations) and a complete lack of urgency.”
“Required maintenance was well explained and executed.”
“Bad customer service, lack of communication and poor follow through.”
“Thank you iDesign, highly recommend for fast and friendly service!”
“No way we would ever recommend this company based on the experience and lack of follow up from the company.”
“Intelligent Design is all about communications, professionalism, knowledge, fair pricing & a community focused company .”
“Belligerent, rude owner, extremely overpriced product and services.”
“It's a good feeling being able to trust that everything is in order.”
“They tried lying to me about needing R34 and was only motivated by greed!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 3,856 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent job. Efficient and very friendly. Thank you Intelligent Design!
Thorough and efficient. Excellent service. Required maintenance was well explained and executed. Thanks for taking good care of our needs.
Thank you for the positive feedback! It's great to hear that you found our service thorough and efficient. We appreciate your trust in us and are glad we could meet your needs. Looking forward to serving you again!
Excellent service Pointed out safety concerns Would recommend to anyone
Thank you for your kind words and for highlighting our commitment to safety! We greatly appreciate your recommendation and are glad to hear you had an excellent experience with our service.
Quick and professional
Thank you for sharing your experience! We're glad to hear that you found our service quick and professional. Your satisfaction is our priority, and we appreciate your support!
McKay Barley did an EXCELLENT job! Fast and efficient, the entire job was finished in about an hour -Guest bathroom toilet replacement.
Thank you for the positive feedback, Gregg! We're thrilled to hear that Scott provided excellent service and was able to help with your water softener system. If you have any more needs in the future, don't hesitate to reach out!
Intelligent Design sent an electrician out for an annual inspection. During the inspection of the electrical panel, he found several issues that needed to be fixed. He didn't have all the parts needed in his van, but he quickly wrote up an estimate and went to a local store to get the needed parts. They are always friendly and helpful. I recommend their service.
Awesome service, intelligent design always comes through and gets the job done
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service. We always strive to deliver quality and reliability. Looking forward to assisting you again in the future!
Very nice young man . always wore his booties in my home..explained everything to me & answered any questions. He was very polite and friendly and did an amazing job working on my furnace.
Hi Sherry, thank you for your fantastic review! We appreciate you taking the time to provide feedback on Marty and the work he did for your home. We always strive to ensure that our customers are satisfied with the services they receive, and we rest easy knowing we left your house in perfect condition. Thanks again for your kind words! Best, The Intelligent Design Team
The electrical technician did a fantastic job. He was polite and expained all of ehat he was checking. Heshowed me what problems I had and made recommendstions for me to consider. I am extremely satisfied with your service and will use you in the future. Anyone needing electrical services should definitely use Intelligent Design.
Thank you for the wonderful feedback! We're thrilled to hear that Shane and his partner provided you with excellent service. It's great to know that they took the time to explain the issues and were considerate of your home. We look forward to assisting you in the future!
Great service and friendly. Prompt and neat. Meets expectations. Seems knowledgeable. Would and have recommended.
Thank you for the positive feedback! We're glad to hear that you had a great experience with our service. It's wonderful to know that our team's promptness and knowledge met your expectations. We appreciate your recommendation and look forward to serving you again in the future!
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Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts