Robert Vaughan5 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest in town! 10/10
iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%84+23.7Replies to reviews 8%90+7.4Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 30 iphone screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 733 Google reviews · 24 photos
97%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Oct 2026latest review
iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale. at a glance
Google reviewers rate this Scottsdale repair shop 4.9 out of 5 based on 733 reviews, noting the owner responds to 66% of feedback. Positive comments frequently highlight fast service times, reasonable pricing, and friendly customer interactions for screen and water damage repairs. However, several low-star reviews describe recurring issues with repairs failing shortly after service, such as screen malfunctions or unconnected parts. Additional criticisms include billing for unwanted work, charging full price for repeat fixes, and perceived poor value for used products.
- Google rating: 4.9 out of 5 from 733 reviews (97% five-star).
- Reviews on this page: 733 Google reviews (593 with written comments, 20 with photos).
- Owner responses: the business replied to 66% of reviews.
- Most recent review: October 17, 2026.
- Service: iPhone Screen Repair Service serving Scottsdale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other iphone screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale.: 88/100 on this factor. Category median: 93.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale.: 84/100 on this factor. Category median: 90.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale.: 90/100 on this factor. Category median: 95.A
90
Bar = this company · dark tick = category median.
Star ratings
733 Google reviews we collected
- 5 stars70897%
- 4 stars51%
- 3 stars10%
- 2 stars10%
- 1 star182%
Praise vs complaints
Phrases our text analysis found in 593 written reviews
- Praise78697%
- Complaints243%
Topic share
How often each topic comes up in the written reviews
- Speed & response18122%
- Staff & attitude17121%
- Price & value15519%
- Quality & results13417%
- Would recommend12716%
- Honesty & trust314%
- Communication111%
What customers talk about
We read 593 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast service after cracking my phone , got it done in 15 minutes 🙏🏼”
“Came in to see why my phone was so slow.”
“They're very professional, offer excellent service, and have good prices.”
“Very impressed, he did a very good job and got my phone fixed in less than 30 minutes and the prices are very reasonable!”
“They overcharged for the repair of one phone and kept another one for two weeks without fixing anything.”
“So professional and great prices my phone was not taking a charge and he fixed it and also gave me a screen protector y’all come support this business”
“I said I couldn’t have faceid not working and to not move forward with fixing the speaker.”
“10/10 stars and definitely recommend bringing your phone here.”
“This is the only place I trust for my cell phone repair needs because they truly understand how important it is to have my phone restored to its norma…”
“Scammers.”
“He is also very knowledgeable and answered all our questions I highly recommend seeing him for all your cell phone repairs .”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Alicia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
I got my daughter’s phone screen replaced here 2 times. Literally 2 weeks away from each other. After getting it fixed the first time it fell on CARPET. Not a high fall at all. And screen went out. I took that L and came back two weeks later and now my daughter’s screen is glitchy. I’ve gotten my screen replaced…
Taposhi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
These people are amazing!! My husband and I had water damage on our iPhones and needed immediate repair. I went online and seen they were the only place open on public holiday and decided to go with them. They treated us phenomenally and threw in a screen protector!! They know what they are doing!! Thank you guys again.
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I really enjoyed doing business with them. I would definitely refer them to all my family and friends. I am very happy with their service 😁
Briana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very impressed, he did a very good job and got my phone fixed in less than 30 minutes and the prices are very reasonable! 10/10 stars and definitely recommend bringing your phone here.
Cira5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Gracias a una persona que me recomendó este lugar pude resolver el problema de mi IPhone, no fue nada fácil pero lograron resolverlo, ahora me toca a mí ayudar a otros, por eso si necesitan ayuda con su teléfono les recomiendo este lugar, muy profesionales, excelente servicio y buen precio. Ayer estaba muy…
ShannonLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Did a wonderful taking care of our phone. Great customer service and very nice. Thank you
Photos
Customer reviews
4.9 ★★★★★ 733 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
hind abd2 reviewsTotal number of Google reviews hind has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and affordable prices!
Priscilla Petrie2 reviewsTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJunior doesn’t best work and cheap prices too!
Alicia Gallo1 reviewTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got my daughter’s phone screen replaced here 2 times. Literally 2 weeks away from each other. After getting it fixed the first time it fell on CARPET. Not a high fall at all. And screen went out. I took that L and came back two weeks later and now my daughter’s screen is glitchy. I’ve gotten my screen replaced plenty of times other places dropped plenty of times after and my phone was still good. This is the only time I ever had an issue with a place fixing the screen and it’s still malfunctioning right after and then he keep tryna say that it’s because it fell or hit something but no, that was not the case. I just wouldn’t recommend unless you wanna keep paying to keep coming back every week
Response from the owner · 3 weeks ago
Hi Alicia, we appreciate your business and feedback. Modern display panels are very delicate; even a minor drop can cause internal display failure or glitches depending on the specific angle and point of impact, which is why physical damage or drops are not covered under warranty. This is an impact-related issue rather than a part or installation defect. Since you have been a loyal customer and brought the device to us multiple times, we’d love to honor your loyalty by offering a special discount on fixing the screen. Please stop by so we can inspect it and assist you.
Taposhi Akther3 reviewsTotal number of Google reviews Taposhi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese people are amazing!! My husband and I had water damage on our iPhones and needed immediate repair. I went online and seen they were the only place open on public holiday and decided to go with them. They treated us phenomenally and threw in a screen protector!! They know what they are doing!! Thank you guys again.
Response from the owner · a year ago
We sincerely appreciate your business and your valuable feedback! Thanks again Taposhi!
Allen Bradshaw2 reviewsTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really enjoyed doing business with them. I would definitely refer them to all my family and friends. I am very happy with their service 😁
christian castaneda2 reviewsTotal number of Google reviews christian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
Response from the owner · 2 years ago
Thanks
Mariya Mendez1 reviewTotal number of Google reviews Mariya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat prices , very fast and affordable! Go check it out
Greg Larsen4 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest repair shop in town 10/10 Highly recommended 👌
Maria Luz1 reviewTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best service, I was attended with so much respect I felt very welcomed.
iPhoenix Cellphone &Repair | Cellphone RepairShop in Glendale. on Google Maps →
Business details
- Address: 5925 W Olive Ave #8, Glendale, AZ 85302
- Phone: (623) 212-4237
- Service area: Scottsdale, AZ