Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate iRepairNM 4.8 out of 5 based on 1745 reviews, with the owner responding to 75% of comments. Customers frequently praise the shop for fast turnaround times, reasonable pricing, and clear communication regarding repair coverage and costs. Services include phone screen replacements, console repairs, and data recovery. However, a small number of one-star reviews criticize specific instances of misdiagnosis, failed repairs requiring multiple visits, or disputes over diagnostic fees and warranty coverage.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
1,745 Google reviews we collected
Phrases our text analysis found in 1,530 written reviews
How often each topic comes up in the written reviews
We read 1,530 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast friendly service and prices are good especially if you need a phone today,”
“None of these things were executed and the latest phone call i had was beyond unprofessional and outlandish.”
“The team at iRepairNM got my dad’s screen fixed same day and did a great job letting him know what coverages were included with the repair.”
“They did a fantastic job and had great customer service”
“They did not fix it, I showed them on spot, nor did they order the part.”
“Prices reasonable, fast service and went out of their way to answer my questions and explain the issue fully.”
“They offer great deals and don’t try to up sell or overcharge.”
“Highly recommend coming here for fast and reliable service.”
“I cannot recommend this location based on how my repair was handled”
“I’ve trusted these guys for years with my business & personal computer & phone needs.”
“This establishment has LIARS, SCAMMERS and INCOMPETENT workers.”
“They fixed my screen within 4 hours and were really easy to work with.”
“After almost two months with no communication, I finally went to check on it myself.”
praise complaint · found by our text analysis, Google review wording unchanged.
The folks at iRepair helped solve a mind numbing problem downloading 12 years of iCloud photos and backing it all up. Ugly, but critical for me. Couldn’t be happier. So when my Surface went south they brought that back pronto. First class all the way round. Thank you, iRepair!
The team at iRepairNM got my dad’s screen fixed same day and did a great job letting him know what coverages were included with the repair. They provide fast service and peace of mind.
Very friendly, professional. Their service is top ranked. They don't try to gouge you for repairs. Upfront on what repairs are needed. Prices reasonable. Will continue to take my tech to them.
Had an issue with my xbox hdmi port. Luckily they didnt have any other console repairs to do and had mine done within a couple of hours vs Ubreakifix which would've taken over a week. All the employees were very nice and helpful!
I brought my ps5 to be cleaned and reapply liquid metal to the cpu. They did a fantastic job and had great customer service
Fast, easy and kind too!! Hope to not need to use them again any time soon, but will use them when needed! Highly recommend!
4.8 ★★★★★ 1,745 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The folks at iRepair helped solve a mind numbing problem downloading 12 years of iCloud photos and backing it all up. Ugly, but critical for me. Couldn’t be happier. So when my Surface went south they brought that back pronto. First class all the way round. Thank you, iRepair!
The team at iRepairNM got my dad’s screen fixed same day and did a great job letting him know what coverages were included with the repair. They provide fast service and peace of mind.
They fixed my PS5's overheating problem quickly.
great service really helpful. thank you mathew
Fast friendly service and prices are good especially if you need a phone today,
Very friendly, professional. Their service is top ranked. They don't try to gouge you for repairs. Upfront on what repairs are needed. Prices reasonable. Will continue to take my tech to them.
Thanks so much!! We are here for you!
Did a great job replacing my screen protector.
Glad to hear it Dale!
Had an issue with my xbox hdmi port. Luckily they didnt have any other console repairs to do and had mine done within a couple of hours vs Ubreakifix which would've taken over a week. All the employees were very nice and helpful!
We fix it fast and right!!
I brought my ps5 to be cleaned and reapply liquid metal to the cpu. They did a fantastic job and had great customer service
Glad to hear it Marshall!
Fast, easy and kind too!! Hope to not need to use them again any time soon, but will use them when needed! Highly recommend!
Any time you are ready we are here!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
