Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Isle Of Indulgence Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Isle Of Indulgence Spa

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 20 hot tub spas · 5.0★ from 353 Google reviews

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Report card

Percentile vs other hot tub spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Isle Of Indulgence Spa is better than 100% of hot tub spas.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Isle Of Indulgence Spa is better than 99% of hot tub spas.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Isle Of Indulgence Spa is better than —% of hot tub spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Isle Of Indulgence Spa is better than 100% of hot tub spas.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Isle Of Indulgence Spa is better than 100% of hot tub spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Isle Of Indulgence Spa is better than —% of hot tub spas.–
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Reviews for your job

Customers hired Isle Of Indulgence Spa for 8 kinds of job.

Isle Of Indulgence Spa for basic facial

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Basic facial”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Basic facial”

K2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jonel always good service, will be coming back In a couple months for chemical peel thank you always!

Basic facialDermaplaning
Shawna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing service. Jonel is great with working with your skin. I highly recommend. :)

Great priceBasic facialFacial massage
Kdog1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing service!!

Basic facialFacial massage
KeshaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a wonderful experience! I received a facial, and the staff was very knowledgeable and made me feel extremely comfortable throughout my visit. Their professionalism and care really stood out, and I would definitely recommend this place to others.

Reasonable priceBasic facial
Gabby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This was my first experience. I got the signature facial done by Jonel. Amazing! Her education on my skin was amazing and her recommendations were definitely heard. I will be back

Reasonable priceBasic facialFacial massage
JRPB10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Isle of Indulgence Spa in Cordova is truly a gem in the Memphis-Shelby County market. I recently experienced two services, a facial and a wax appointment, and both were handled with the utmost care and professionalism from start to finish. Every step felt intentional, thoughtful, and centered on comfort. What…

Brazilian waxingBasic facial
BrittanyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Our experience at Isle of Indulgence was truly amazing. My husband and I visited to celebrate his birthday, and from the moment we walked in, the staff made us feel completely welcome. They were warm, down to earth, and genuinely attentive to our needs throughout the entire visit. We received complimentary face…

Basic facialFacial massage
Lala11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Omg, Jonel is amazing! She was so professional and knowledgeable! Her establishment is ALWAYS clean and neat. I highly recommend her to anyone seeking to obtain healthier and vibrant skin. 💗

Great priceSkin treatmentsBasic facialMicroneedling
Annabel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had an awesome experience with Jonel! She was very sweet and gave some really useful suggestions to improve my skin. I got the microdermabrasion facial.

Reasonable priceBasic facialFacial massage
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great experience!

Great priceBasic facial
Graciie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

From beginning to end Jonel was amazing! She was so gentle, asked all the right questions and made me feel comfortable. She went above and beyond with customer service. My skin feels so amazing!

Great priceBasic facialFacial massage
Molli2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best experience!! Jonel made sure that I was comfortable at all times and targeted exactly what my skin needed. Highly recommend!

Basic facialFacial massage
Donae3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my first ever facial here today, and it was amazing! Jonel was my esthetician, and she made me feel relaxed while educating me on different products and routines for my skin type. The salon was very clean and professional. I would highly recommend to anyone looking to treat themselves to self care 😊

Great priceSkin treatmentsBasic facialFacial massage
Marquita12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Great priceBasic facial

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 74%Reasonable 26%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments61—
Facial massage20—
Basic facial14—
Bikini waxing4—
Intimate area hair waxing4—
Chin waxing3—
Brazilian waxing3—
Lip hair removal2—

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