Video production service · Sandy, UT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 92 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★46 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ISSIMO Story Agency five out of five stars based on forty-six reviews, with the owner responding to all comments. Clients frequently cite the team's professionalism, clear communication, and ability to translate complex ideas into engaging visual stories that align with brand goals. Recurring themes include flexibility with tight timelines, transparent pricing, and a collaborative approach that helps clients refine their messaging. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 46 reviews (100% five-star).
Reviews on this page: 46 Google reviews (46 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: April 22, 2026.
Service: Video Production Company serving Sandy, Utah.
Data from Google, last updated October 29, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
ISSIMO Story AgencyVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ISSIMO Story Agency: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ISSIMO Story Agency: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ISSIMO Story Agency: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
5.0of 5
5 stars46100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
100%praise
Praise59100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1932%
Would recommend1220%
Speed & response814%
Quality & results610%
Communication610%
Honesty & trust610%
Price & value23%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The professionalism they used to cater to our vision of the video spoke volumes.”
“Highly recommend Issimo to anyone looking to elevate their story.”
“They were helpful and responsive every step of the way.”
“Their work on our Pillar of the Valley videos has consistently exceeded our expectations not just in quality, but in the way they share a story.”
“They’re professional, creative, and so easy to work with.”
“…thought leaders committed to making the world a better place, their honesty, integrity and authenticity shone through during each exchange, and highl…”
“They are extremely timely and affordable.”
People customers mention
Jacob5 reviews
Bryce4 reviews
Zach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRylie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
ISSIMO was fantastic to work with. The professionalism they used to cater to our vision of the video spoke volumes. We would love to work with them again.
CCurtis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
It’s hard to believe just a week ago we hosted one of the largest and most uplifting events in Utah County. The team at Issimo Story Agency produced the video for Pillar of the Valley; and they absolutely delivered.
They combined professionalism, creativity, and instinct to capture the essence of the evening. The…
KKamaile2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The team at ISSIMO Story Agency has been such a huge help to us over the years. Their work on our Pillar of the Valley videos has consistently exceeded our expectations not just in quality, but in the way they share a story.
They’re professional, creative, and so easy to work with.
We’re so grateful for their…
HHyagen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Our experience with Issimo couldn't have been better. They were able to take our vision and make it a reality. The final product turned out even better than we originally imagined. They were helpful and responsive every step of the way. Bryce was our producer and he is truly the best. He was a joy to work with!…
Jj8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We chose to use ISSIMO over other options because the crew at ISSIMO showed us from the very start that they were invested in learning our story and understanding our desired message. The ISSIMO team was very thoughtful in helping to craft and shape a video production that was on brand and told the story we needed…
KKelleyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Myself and my team really appreciated that the team at ISSIMO weren’t just order takers. They took their time to capture our vision and present our brand in a manner that truly suits us. We are grateful for their professionalism, thought process, and collaboration that made the entire experience so easy for us. We…
ISSIMO was fantastic to work with. The professionalism they used to cater to our vision of the video spoke volumes. We would love to work with them again.
Response from the owner · 6 months ago
Thank you Rylie! It’s been a fun project to co-create with you and the team. Grateful for all you guys do to make our community a better place!
C
Curtis Blair1 reviewiTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
It’s hard to believe just a week ago we hosted one of the largest and most uplifting events in Utah County. The team at Issimo Story Agency produced the video for Pillar of the Valley; and they absolutely delivered.
They combined professionalism, creativity, and instinct to capture the essence of the evening. The storytelling and emotional tone were exceptional.
What stood out most was their ability to turn a complex event honoring seven BYU presidents into a compelling, lasting narrative. Highly recommend Issimo to anyone looking to elevate their story.
Response from the owner · 6 months ago
Thank you Curtis! It’s a privilege to collaborate with you and your team on creating a wonderful event and experience for the community.
K
Kamaile Grace2 reviewsiTotal number of Google reviews Kamaile has written across all businesses on Google Maps, not just this one.
The team at ISSIMO Story Agency has been such a huge help to us over the years. Their work on our Pillar of the Valley videos has consistently exceeded our expectations not just in quality, but in the way they share a story.
They’re professional, creative, and so easy to work with.
We’re so grateful for their partnership and would highly recommend ISSIMO to anyone looking for an incredible team!
Response from the owner · 6 months ago
Thank you! We are grateful for our creative partnership over the years in making our community a great place.
H
Hyagen Medical1 reviewiTotal number of Google reviews Hyagen has written across all businesses on Google Maps, not just this one.
Our experience with Issimo couldn't have been better. They were able to take our vision and make it a reality. The final product turned out even better than we originally imagined. They were helpful and responsive every step of the way. Bryce was our producer and he is truly the best. He was a joy to work with! The entire film crew was friendly and professional. We will definitely be using Issimo for our Videography needs in the future and would highly recommend them to anyone needing help with their vision or brand. They truly help you tell a story to the world about who you are, rather than just filming content. I can't say enough good about our experience with Issimo!
Response from the owner · 8 months ago
Thank you! We really enjoyed collaborating with you and your team! Always very clear with feedback and input. We welcome the privilege of working together again in the future.
J
j ahlquist8 reviewsiTotal number of Google reviews j has written across all businesses on Google Maps, not just this one.
We chose to use ISSIMO over other options because the crew at ISSIMO showed us from the very start that they were invested in learning our story and understanding our desired message. The ISSIMO team was very thoughtful in helping to craft and shape a video production that was on brand and told the story we needed to tell. There was no question going into filming day what was going to be the objective which surely eliminated wasted time and wasted production. ISSIMO made the entire filming process easy for our team and we were able to capture exactly what we wanted. ISSIMO was also very attentive to our input during the post production process and the end result has been a top-tier, beautiful, and professional video crafted to meet our exact need. My team and I give our highest recommendation to ISSIMO.
Response from the owner · a year ago
Thank you! It was our privilege to work with you and your team on first uncovering your core story and then crafting the visual story to communicate that message to your audience.
K
Kelley RosequistLocal Guide · 31 reviewsiTotal number of Google reviews Kelley has written across all businesses on Google Maps, not just this one.
Myself and my team really appreciated that the team at ISSIMO weren’t just order takers. They took their time to capture our vision and present our brand in a manner that truly suits us. We are grateful for their professionalism, thought process, and collaboration that made the entire experience so easy for us. We are thrilled with how our video turned out, and we can confidently show it to our investors and clients. Those who have seen the final cut have been thoroughly impressed.
Response from the owner · a year ago
Thank you Kelley! We’ve enjoyed our collaboration and excited to see your venture flourish.
J
Jordan Gaddis11 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
I used ISSIMO for a company project, and they streamlined our vision into something digestible for consumers. They took our basic copy and translated it into a visual experience that was on-brand. It was a complex idea and they made it easy to understand. 5/5 would recommend ISSIMO to others!
Response from the owner · a year ago
Thank you Jordan! Fun collaboration with you.
S
shayla bullockLocal Guide · 13 reviewsiTotal number of Google reviews shayla has written across all businesses on Google Maps, not just this one.
The ISSIMO team was great to work with. They took our very basic copy and created an on-brand visual experience to help educate and engage our members. They are able to boil down complex industry topics into easy to understand visual stories. They are extremely timely and affordable. We will definitely use their services again.
Response from the owner · a year ago
Thank you Shayla! Enjoyed collaborating with you and your team.
B
Brian Keyes1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Just wrapped a project with ISSIMO that went wonderfully. From the start, pricing and expectations were clearly defined and ISSIMO provided options to find what fit our budget for this project. We had a very tight timeline for the final videos and ISSIMO was more than accommodating to squeeze this project into their schedules. Jacob, Zach, and Bryce all instilled confidence throughout the project and the final work exceeded expectations. ISSIMO was a huge help telling our product story and has given us marketing content we can use for many months. Highly recommend!
Response from the owner · 3 years ago
Thanks Brian! Was a super fun project on which to partner with you. Enjoyed the creative collaboration.
E
Els Ankum-Griffioen2 reviewsiTotal number of Google reviews Els has written across all businesses on Google Maps, not just this one.
I’ve greatly enjoyed ISSIMO’s films and working with Jacob Hoehne for several years. I’m impressed how the team manages to translate complex content, intentionality and essence into powerful images. Just this week, ISSIMO managed to create a film introducing for Triodos Investment Management - what a joy to watch how our guest watch ISSIMO’s work, and grasp the message in just a few minutes.
Response from the owner · 3 years ago
Thank you! We have been long-time fans of Triodos, your bold authenticity and how you live your values. It’s been an honor working with your team. Always happy to hear that our work is helping you produce results.