Child care agency · University Heights, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%63+40Reliability 28%54+15.2Replies to reviews 8%25+2.1Craft & service penalty98−0.2Momentum penalty0−10Experts Score= 47Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 48 babysitting servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.7★★★★★36 Google reviews · 24 photos
89%five-star reviews
1.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers highlight the center's welcoming atmosphere, clean facilities, and strong communication through apps and newsletters. Many parents praise the staff for their kindness, individualized attention, and effective preparation for kindergarten. However, lower-rated comments express concerns regarding sanitation protocols, frequent child illnesses, and perceived financial motives of the ownership.
Google rating: 4.7 out of 5 from 36 reviews (89% five-star).
Reviews on this page: 36 Google reviews (34 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 4, 2026.
Service: Babysitting Service serving University Heights, Ohio.
Data from Google, last updated November 3, 2026.
Score profile vs other babysitting services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: momentum.
This companyBabysitting Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IXL Childcare & Learning Center: 63/100 on this factor. Category median: 83.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IXL Childcare & Learning Center: 54/100 on this factor. Category median: 71.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IXL Childcare & Learning Center: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IXL Childcare & Learning Center: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IXL Childcare & Learning Center: 25/100 on this factor. Category median: 61.D
25
Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
4.7of 5
5 stars3289%
4 stars13%
3 stars13%
2 stars13%
1 star13%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
97%praise
Praise3797%
Complaints13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1334%
Would recommend1026%
Speed & response411%
Communication411%
Quality & results38%
Price & value25%
Honesty & trust25%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ne I was very happy once I walked this the door the were so welcoming friendly open the showed me around it was so cleaned.…”
“…om there forward we was like family now all my grandkids go there an I recommend yours do to…”
“They make sure my daughter is on the bus on time and keep me informed when there’s a problem.”
“The amount of communication, transparency, care and growth we receive and see with our child is more than we could ask for.”
“irkland very nice woman and so is Ms B I appreciate them for doing a great job keeping up the center and taken care of the children the staff of teach…”
“All while providing affordable childcare.”
“I appreciate the transparency, compassion, and love in this center.”
People customers mention
Kirkland7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTyrica9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
My grandson and granddaughter go to this daycare center and every since they been going my grandson has been coming home with marks on his face Iam guessing from the other kids in the toddler room fighting with him… he can’t talk good enough to tell us whose hitting him…. The last incident he came home with…
Not sure
LLiyah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★
I was very hesitant about sending my son to daycare due to me being able to keep my other children home , but it was an ok experience! My son adapted well and although he was very shy he kind of opened up a bit . my main concern would be the sanitation protocols because my baby stayed so sick I had to take him out…
AArielle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mrs. K and the IXL Staff are AMAZING! We were very apprehensive sending our daughter to daycare. The staff has made this transition easy and we appreciate it. The amount of communication, transparency, care and growth we receive and see with our child is more than we could ask for.
SSuzette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’m in love with this daycare when I was looking for daycare’s for my granddaughter and found this one I was very happy once I walked this the door the were so welcoming friendly open the showed me around it was so cleaned. I knew at that moment that this was the one at this point I didn’t know the director but one…
AAdore4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very very nice daycare helpful understanding teachers are very welcoming to new/potential students the owners are very loving and also helpful
CChemelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My son loves it here! The staff are Amazing and sweet, the owner is also amazing and great at communicating! My child is learning and getting prepared for kindergarten! I would definitely recommend!!
My grandson and granddaughter go to this daycare center and every since they been going my grandson has been coming home with marks on his face Iam guessing from the other kids in the toddler room fighting with him… he can’t talk good enough to tell us whose hitting him…. The last incident he came home with scratches on his face and neck… when I called up there to see what happened I was told that the owner wasn’t there…. The lady I spoke with told me that she was his teacher and she had to take out some trash so she asked another teacher to watch the class while she did so and that’s when the incident happened… nothing was done about it! I believe they be making the kids fight each other… they have no cameras in the classroom so nobody knows what happened. Not enough supervision sounds like to me
Price assessment: Not sure
L
Liyah Loving7 reviewsiTotal number of Google reviews Liyah has written across all businesses on Google Maps, not just this one.
I was very hesitant about sending my son to daycare due to me being able to keep my other children home , but it was an ok experience! My son adapted well and although he was very shy he kind of opened up a bit . my main concern would be the sanitation protocols because my baby stayed so sick I had to take him out of the center several times until it was just enough! I won’t go too much in detail but yes that’s something I hope they can work on better to ensure the safety of everyone in the center community
A
Arielle Johnson1 reviewiTotal number of Google reviews Arielle has written across all businesses on Google Maps, not just this one.
Mrs. K and the IXL Staff are AMAZING! We were very apprehensive sending our daughter to daycare. The staff has made this transition easy and we appreciate it. The amount of communication, transparency, care and growth we receive and see with our child is more than we could ask for.
S
Suzette Tutt5 reviewsiTotal number of Google reviews Suzette has written across all businesses on Google Maps, not just this one.
I’m in love with this daycare when I was looking for daycare’s for my granddaughter and found this one I was very happy once I walked this the door the were so welcoming friendly open the showed me around it was so cleaned. I knew at that moment that this was the one at this point I didn’t know the director but one day I picked up my granddaughter and she walked up and said hi and let me know who she was and from there forward we was like family now all my grandkids go there an I recommend yours do to
A
Adore Liyahamani4 reviewsiTotal number of Google reviews Adore has written across all businesses on Google Maps, not just this one.
My son loves it here! The staff are Amazing and sweet, the owner is also amazing and great at communicating! My child is learning and getting prepared for kindergarten! I would definitely recommend!!
S
shiane stewart1 reviewiTotal number of Google reviews shiane has written across all businesses on Google Maps, not just this one.
My son has been attending IxL since he was in the infant room around 10 months and will be graduating this year my daughter graduated preschool and let’s just say this by far one of the best schools the experiences, the care, and let’s not forget they prepare your kids for kindergarten.If you need a safe and reassuring environment this daycare is for you .!!
A
Angelica Hopkins2 reviewsiTotal number of Google reviews Angelica has written across all businesses on Google Maps, not just this one.
Mrs Kirkland and her staff at ixl learning center is always so welcoming and great with the children. They make sure my daughter is on the bus on time and keep me informed when there’s a problem. What makes it great is that they welcome each child by name so that no child feels left behind, they engage with parents keep us informed or changes, closing and works with you. If you’re looking for child care in the Cleveland heights area I highly recommend. And Cleveland heights transportation pick up from them as well.
H
Hanna Kirk4 reviewsiTotal number of Google reviews Hanna has written across all businesses on Google Maps, not just this one.
My 3 year old son has been going there for over a year now and they are without a doubt the best daycare I have experienced! He has learned so much in such a little amount of time, and everyone who works there is so amazing! I would definitely recommend IXL childcare and learning to everyone!
A
Avida Palacios5 reviewsiTotal number of Google reviews Avida has written across all businesses on Google Maps, not just this one.
I was very nervous having to start a daycare with a new born, but this child care center is so family driven and great at communicating all my kids needs, their daily activities and some. My family loves it here because the staff are great and non judgmental which made me feel at peace. My kids aren't just "babysat" they're educated, cared for, helped with school work ect. Big thank you for making me and mine feel comfortable
