Samina MaryamLocal Guide ·
Review from Google · view on GoogleUnfortunately, the service did not go as originally agreed, and I was left disappointed.
J & H Tree Service
4.8 ★★★★★ 249 Google reviews · 24 photos
94%five-star reviews
33%reviews answered by the owner
Nov 2026latest review
J & H Tree Service at a glance
J & H Tree Service receives high praise for punctuality, thorough cleanup, and competitive pricing on tree removal and stump grinding. Customers frequently highlight professional communication and efficient crews who respect property boundaries. However, recurring low-star complaints cite unprofessional behavior, including property damage, missed appointments, and a lack of follow-up on estimates or payment issues.
- Google rating: 4.8 out of 5 from 249 reviews (94% five-star).
- Reviews on this page: 249 Google reviews (234 with written comments, 14 with photos).
- Owner responses: the business replied to 33% of reviews.
- Most recent review: November 1, 2026.
- Service: Tree Service serving Palm Beach Gardens, Florida.
Data from Google, last updated November 2, 2026.
Star ratings
249 Google reviews we collected
- 5 stars23494%
- 4 stars31%
- 3 stars10%
- 2 stars10%
- 1 star104%
Praise vs complaints
Phrases our text analysis found in 234 written reviews
- Praise49397%
- Complaints163%
Topic share
How often each topic comes up in the written reviews
- Quality & results11222%
- Speed & response10120%
- Staff & attitude9418%
- Price & value8717%
- Would recommend7916%
- Honesty & trust194%
- Communication173%
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone knew what they needed to do and got it done.”
“The first time we used them they were great, the next year just trying to get an estimate was the worst.”
“They broke a couple of fence boards which they promptly replaced and cleaned up all the debris.”
“…e he calls back two different attempts in the past 2 months and they never called back, I was asked to send pictures for a quote and still waiting 10…”
“I was very impressed with their skill, knowledge and professionalism.”
“They came out and gave me a free estimate for some tree removals, scheduled the work ASAP, showed up right at the time they said they would and knocke…”
“Overpriced and poor quality work.”
“I highly recommend them for any issues you have with your trees.”
“AWESOME SERVICE WILL NOT USE ANYONE ELSE GOING FORWARD”
“They are by far the easiest, best priced, most reliable company I have ever used to deal with my tree issues.”
“After making the payment, I struggled to get proper communication and updates.”
People customers mention
- James 4 reviews
- Harris 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 249 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Aish Khan
Review from Google · view on GoogleAfter making the payment, I struggled to get proper communication and updates.
Olivia Jaydon
Review from Google · view on GoogleI expected the original agreement to be respected, but that was unfortunately not the case.
Emma Oliver
Review from Google · view on GoogleThe service was not delivered in the way we initially agreed, which was disappointing.
Cheryl Behringer8 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe first time we used them they were great, the next year just trying to get an estimate was the worst. Will never use again
Response from the owner · 2 years ago
Thank you for sharing your experience with us! We're thrilled to hear that you were pleased with the palm trimming service provided by J&H Improvement Service. Our team strives to maintain professionalism and attention to detail in every job, and it's wonderful to know that our efforts were appreciated. We're glad that our walkthrough of the property before and after the service met your expectations. We truly value your feedback and look forward to the opportunity to work with you again in the future.
Sophia arina
Review from Google · view on GoogleThe agreed terms were not maintained throughout the process, and I was disappointed.
Response from the owner · 18 hours ago
again we did not work for you and are a same run family business and really dont appreciate the fake reviews
Elizabeth Fioana
Review from Google · view on GoogleI had to make repeated attempts to get updates. Overall, not a good experience.
Response from the owner · 18 hours ago
sorry you feel that way but we never did tree work for you so maybe check with the company that did the work for you. we are a small family run business and dont appreciate the fake reviews
Diana Annabelle1 reviewTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was not satisfied with the service or the way my concerns were addressed.
Response from the owner · 18 hours ago
we never did work for you and dont appreciate the fake reviews with a same family run business its very childish
Jessica jasmine1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google. The final outcome was not what we originally discussed, which made the experience frustrating.
Response from the owner · 18 hours ago
we never did work for you and dont appreciate the fake reviews for a small family run business.
Nancy Molly1 reviewTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was unhappy with how the service was handled after I had already made the payment.
Response from the owner · 17 hours ago
Gail. you need to stop with the fake reviews. We are a small family run business and will go the extra step if need be with our lawyers
Business details
- Phone: (561) 856-4027
- Website: jandhtree.com
- Service area: Palm Beach Gardens, FL