Customers frequently praise the shop for honest pricing, friendly staff, and efficient service on tasks like tire repairs, brakes, and inspections. Recurring themes highlight clear communication and a lack of unnecessary upsells, with some reviewers noting free repairs or fair rates. However, low-star reviews cite rude customer service, suspected use of used parts, equipment damage to vehicles, and missed appointment commitments.
Google rating: 4.7 out of 5 from 99 reviews (87% five-star).
Reviews on this page: 99 Google reviews (72 with written comments).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 5, 2026.
Service: Auto Body Shop serving West Haverstraw, New York.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
99 reviews on Google
5★86
4★4
3★2
2★2
1★5
Reviews from Google, shown as published (original wording, unedited).
MO
Mike OlivaLocal Guide · 78 reviews
★★★★★
Very knowledgeable and courteous staff come here for everything from inspections to brake jobs to anything else you can think of these guys get it all done and and do it the right way
Be careful coming here, bad customer service. Came here last year when my car wasnt starting. Had battery, the terminal and starter changed among other things. Year later my starter broke down again and my regular trusted mechanic told me the part didn’t even look like it was a year old much less new. Just be careful coming here for big important car work, some real sketchy practice going in here.
This is by far the friendliest and most helpful place I've gone to have a car serviced. Great staff super helpful, do not hesitate to make an appointment with J&J.