Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate J & L Car Care 4.9 out of 5 based on 369 reviews, with the owner replying to 26 percent of them. Customers frequently praise the shop for honest pricing, timely repairs, and clear communication regarding vehicle issues. Many highlight the staff's professionalism and trustworthiness for services like oil changes and brake repairs. However, some low-star reviews cite poor communication, missed appointments, and instances of unnecessary service recommendations or unexpected charges.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
369 Google reviews we collected
Phrases our text analysis found in 272 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 272 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can tell he is a man of his word, and does honest work.”
“J & L always takes care of me and does an excellent job with my car.”
“Great customer service and great professional techs.”
“The people I talked with were very fair and friendly.”
“I never feel like I'm getting ripped off when I come to J&L!”
“J & L Car Care is always reliable, honest and gets the work done in a timely manner.”
“If you are looking for a place to have car repair or maintenance I would recommend going there.”
“Came in with some brake issues, they listened to my concerns were able to fix her up!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired J & L Car Care for 8 kinds of job. Pick one to see what they paid and said.
Extremely happy! Great customer service and great professional techs. Highly recommend!!
Theo took care of us and fixed my car issue pretty wuickly. I can tell he is a man of his word, and does honest work. Five stars. Will be only goong to him from now on.
J & L always takes good care of me. I am a widow and having a place I can trust means the world to me. They go above and beyond! Thank you J & L😊
I love having a mechanic that I can trust implicitly with my vehicles. The only downside which really isn’t one) is that the same fact makes them VERY busy. I will not take my cars anywhere else!! PLEASE DO NOT EVER GO OUT OF BUSINESS!!!
J & L always takes care of me and does an excellent job with my car. I wouldn’t trust it with anyone else!
I got my car back in a good amount of time. The people I talked with were very fair and friendly. I plan on bringing my car there again when it is in need of service!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 47 | — |
| General repairs & maintenance | 45 | — |
| Auto engine diagnostic | 15 | — |
| Air conditioning | 14 | — |
| Engine repair | 13 | — |
| Brakes | 13 | — |
| Steering & suspension repair | 12 | — |
| Electrical repair | 12 | — |
4.9 ★★★★★ 369 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Extremely happy! Great customer service and great professional techs. Highly recommend!!
Theo took care of us and fixed my car issue pretty wuickly. I can tell he is a man of his word, and does honest work. Five stars. Will be only goong to him from now on.
Great job as usual Thanks guys
J & L always takes good care of me. I am a widow and having a place I can trust means the world to me. They go above and beyond! Thank you J & L😊
Thank you great service.
I love having a mechanic that I can trust implicitly with my vehicles. The only downside which really isn’t one) is that the same fact makes them VERY busy. I will not take my cars anywhere else!! PLEASE DO NOT EVER GO OUT OF BUSINESS!!!
J & L always takes care of me and does an excellent job with my car. I wouldn’t trust it with anyone else!
I got my car back in a good amount of time. The people I talked with were very fair and friendly. I plan on bringing my car there again when it is in need of service!
Honest business people
J & L Car Care is always reliable, honest and gets the work done in a timely manner. They never try to sell you service you do not need. John and Theo are personable and always show they care about their customers. Great job!!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
