Customers frequently praise the company's punctuality, efficient communication, and professional execution of services such as liner replacements, repairs, and seasonal maintenance. Reviewers note that the owners are responsive, honest, and willing to work within budget constraints. The primary criticism involves high initial estimates and a reluctance to itemize costs, which made it difficult for some clients to adjust the scope of work to fit their financial needs.
Google rating: 4.9 out of 5 from 33 reviews (97% five-star).
Reviews on this page: 33 Google reviews (29 with written comments, 2 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: September 19, 2026.
Service: Swimming Pool serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
33 Google reviews we collected
4.9of 5
5 stars3297%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
97%praise
Praise6597%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1827%
Staff & attitude1522%
Speed & response913%
Quality & results710%
Communication710%
Honesty & trust69%
Price & value57%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would definitely recommend to my friends and family.”
“They are attentive, on time, and communicate efficiently (this is an important one for me).”
“He answered all my calls and texts with questions right away and I felt was very trust worthy.”
“Hard to find reliable people, but these guys are top notch.”
“Nate was great at communicating with me and keeping me in the loop about when he'd be back and the price was very reasonable.”
“Nate got the job and was very honest and upfront about what my options were to get a very old pool up and running.”
“Super friendly guys who knew how to execute our project exactly as we wanted at a reasonable price!”
People customers mention
Nate3 reviews
Jun3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
J&N did an absolutely phenomenal job on our inground liner pool. They were very particular about everything that was done and I appreciated that! Everything was done exactly as requested and it turned out perfect. You will not regret calling them for your pool install!!
Price assessment: Reasonable price
Services: Custom Swimming pool design, Winterization
C
Cass Morgan7 reviewsiTotal number of Google reviews Cass has written across all businesses on Google Maps, not just this one.
I have owned an inground pool for going on 15 years and have gone through every scenario you can imagine. New plumbing, heaters, liners, leaks, etc. Out of all the pool companies I have worked with, there is no doubt that J&N has been the best. They are attentive, on time, and communicate efficiently (this is an important one for me). I appreciate them instead of dreading my pool. My pool has never looked or worked so well. Thank you!
N
Nick Giangrande5 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
I have a 44 x 19 inground liner pool.
It's 8 ft deep.
J & N Custom Pool Builders installed a new liner, with no leaks or creases in the liner.
A truly professional crew who knew what they were doing.
They are my "go-to" pool specialists.
Best regards,
Nick G.
H
Hannah ThomasonLocal Guide · 26 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Nate got the job and was very honest and upfront about what my options were to get a very old pool up and running. He came back on his own accord several times to make sure my water was clear and pool was running without leaks. He answered all my calls and texts with questions right away and I felt was very trust worthy. My neighbors can’t believe he got this pool going.
A
Adrian Laux3 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
I highly recommend J & N Custom Pool Builders. Not only are they extremely knowledgeable and professional, they were willing to work with me to try and stay within my budget. I will definitely be calling them again in the future!!
A
Alicia Petker4 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Had Jun and his partner come out to give us an estimate on our pool. Very nice guys. The price came out to over $87,000. They said to let them know if I had any questions. I asked for them to itemize the estimate for me so I could work with them to remove some of the things I maybe didn't need or couldn't afford. They told me they typically do not itemize everything but 'would try' and get back with me. That was on 5/21/24. I text him about a week later and asked him for an update and he said he would get back with me. It's been about 3 weeks and he hasn't responded nor sent the breakdown of the estimate. I would highly recommend you ask them to itemize your estimate for you (any reputable company should and would). If they don't/won't, I would question their integrity and ability to be honest about what they are truly charging you.
Response from the owner · 2 years ago
Hi Michelle,
I would like to first apologize for any miscommunication on our behalf. Please understand that our estimates are always itemized within reason. Unfortunately, the extent to which you were hoping to have the quote broken down just was a bit beyond our regular parameters. We made every effort to work within your budget and attempted to find a solution that involved contacting other companies that could possibly repair your existing fiberglass walls. A large part of the expense in your provided quote was the removal of the existing pool prior to installation of a new one. We do understand if we were not the right fit for your needs or budget and are sorry to hear that any disconnect led you to question our integrity. We are a small owner operated business and take a lot of pride in our work and customer satisfaction, we would never try to overcharge our customers.
