How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREJ&T Automotive
Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #184Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 1,859 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired J&T Automotive for 8 kinds of job.
J&T Automotive for steering & suspension repair
Clear ✕All 86 Google reviews tagged “Steering & suspension repair” · showing 60
J & T automotive is one of a kind shop. The true personal concerned by all members of their team is seldom seen in customer service today. They treat you just how they would be expected to be treated. What a great group. I will not go anywhere else they have earned my respect and trust. Peter B.
10/10 recommend! Hard working very dedicated and knowledgeable respectable team! I truly appreciate Carlos and Jason for keeping me informed and up to date on the entire repair process. It took not even 24hrs for the repairs on my Toyota Camry! If you’re looking for a group of professional detail oriented…
This establishment is stellar. I have worked with several members of the team, and I have a super positive experience every time. They take time to educate, and their communication and professionalism are truly unparalleled. I've been taking my old girl there for over a year now and I only wish I'd found them…
Been going here since 1999.
J&T takes great care of all the vehicles in my family - from the big problems to the unknown light on in the dashboard! They are friendly, helpful and Mike will give you ride home if it’s going to take a while to fix your car.
First class services and honestly. The shuttle service is a big plus. Highly recommend to all my friends and family.
Chris is this the best got mee in and out!!
This was my first time taking my car to J&T Auto. I had a rattle noise coming from my back rear tire, so I dropped it off there. They diagnosed the issue and fixed it right away. I love that I was able to drop off car and got a ride to work via their shuttle service. While my car was there they also followed up…
Great and fast service would def come back! Thank you guys.
The experience was absolutely exceptional! The staff is incredibly friendly, and knowledgeable. They also didn’t upsell me stuff I didn’t need. A stress free experience. They’ve earned a customer for life because I finally feel like I’ve found a shop with fair pricingI can trust. The price to have my stabilizer bar…
It is so hard to find an honest and good mechanic, but J&T is so much more than that. Detailed information at all times, quick, effective, fair price, and with the best attitude. The shop is pristine. You can confidently take all your cars there for the best quality service and maintenance. All the advisors are…
10/10 service price was more than I was hoping but the service that I got for the price I was very happy with, I plan on coming back They worked on my power steering pump and swapped out my serpentine belt
Front desk reps (Jeremy and Ethan) friendly and helpful. I gave J&T a challenging deadline to get work done and they performed. Very much appreciated.
Ethan did a great job as my service advisor! I walked in and let him know the problems I was having and he effortlessly took care of it all without a single bad thing to say. It was so pleasant. I’ll be coming here moving forward!
I was in and I got an oil change and I got my car inspected the staff. There was so professional and even got me in early. I will definitely be back for all my Auto repair needs.
Bryan and the rest of the reps and mechanics at J&T are the only people that we trust with our family vehicles. They are extremely knowledgeable, honest and capable to address any issues that we have had with past and present vehicles. Given that my truck is my office and my work keeps me on the roads outside of…
J&T is one of the best and most professional mechanic services I have ever worked with. The shop is clean, the people polite and attentive, the management's responsive and, all in all easy to work with. It all starts, when you walk through the door. They listen and then diagnose and keep you well informed of not…
Excellent service all the way around. You can feel confident that you are being taken care of and your car is in good hands.
This place is great honest independent Hable. Highly recommend.
Incredible service, good report and knowledgeable workers
J&T Auto services all of our cars (5) and they are honest and do a great job! I especially like the shuttle service after you drop your car off and they will even pick you up when your vehicle is ready. Mike, the shuttle driver, is fantastic!
My wife has been taking her Lexus to Niko at J&T with excellent service. So when I was having an issue with my Jeep I took it in. The service and quality of work was over the top. Honest with no overselling. The service bays and waiting area are absolutely spotless. I don't think we will be taking either of our vehicles to anyone else.
Once again J&T came through for me. They worked with me to get my car repaired and returned to my home all while I was out of town. Thanks guys for going the extra mile!
The service at J&T was excellent! The estimate was clear and very detailed. Plus, they hustled and got everything done in one day. Highly recommend taking your vehicle to J&T.
These guys are the best at customer service and knowledge for any car I've ever owned. Benz..bmw or range rover I have had dealerships were terrible. Great guys and amazing service. Wouldn't take my car anywhere else.
When I brought my car to J& T Automotive for what would normally consist of a complicated repair of my BMW , The staff took in my car and quickly diagnosed the issues , called me and sent me detailed photos and an accurate report of their findings . After approving the repairs they got it out in what I considered to…
Great place and great work!
Cannot say enough about the service at this business. Not only did they take care of my rotor “noise” but replaced the breaks while disassembling, saving the cost of new brakes which were soon due. Note that I would have come here for new brakes at that time as well. Bryan treats everyone in my family … like family!
I always trust J&T for all my car service needs! They’re wonderful! Great customer service, clear communication, reasonable prices. Thanks again!
This group continues to provide excellent service since we started going to J&T over a year ago. They are knowledgeable on domestic and foreign vehicles and their facility and team rivals any dealership!
As always the communication and service were great! The team at J&T got me back on the road quickly. Thanks again!
My parents have been using J&T since they opened in 1979. My wife and I used them when we lived in the area, and since I go past them twice a day in my commute, we have continued to do so. I recently had some transmission issues with my Tahoe, and had them do some wear and tear repairs as well, like front brakes…
I made an appointment at J&T Automotive to bring my truck in to get my a/c fixed and a noisy front end, they fixed both issues in a timely manner and a reasonable price too. I will definitely be using them in the future if anything else goes wrong
Got my 4Runner in for 90k service. It needed oil change and new shocks and struts. The guys took care of me.
I am happy with repairs and services. They also fixed small things which needed adjustments. They were timely and very informative. They replaced rear schocks with what i want hard to get at no time. Over all very satisfied.
Always a great experience with these folks, courteous, professional, they know what they are doing! I have been going to them for close to 20 years.
J&T runs a professional high quality shop with that neighborhood feel. They are thorough, conscientious and do a top notch job!
I would recommend J&T automotive. Very detail when recommended repairs. Very timely in turnaround. Quality of work above average for car maintenance. You get exactly the service you pay for. Just moved to Houston this will be my primary mechanic.
Honest reliable service performed on my BMW at 1/3 cost of the dealership
They fixed my AC issue quickly and in a day. I appreciate their quick and accurate diagnosis.
Paul and the whole team at J&T provided excellent service throughout the entire process of servicing my car for new struts. As soon as I walked in I was greeted with a smile and offered hot coffee on a cold day. Paul took the time to listen to my concerns with my car and even went on a test drive with me so he could…
I've been using J& T Automotive over the course of 7 years. I take my fleet of 30+ vehicles and my personal vehicle there. Their diagnoses, repair, and customer service are unparalleled to anyone else in the market. I trust their professional ASE certified technicians recommendations and advise on my fleet and…
My car drives like new again! Bryan was great to work with. My car was ready when promised.
These guys were great! Called me multiple times with updates on my vehicle and made it really easy to understand what was wrong with it. I will definitely be taking my vehicle here for any future problems.
Was very pleased with Brian, very respectful and patient with my constant inquiries (I'm not a car person) and helped me understand what was going to be done. They also caught a problem before it became serious so I'm really grateful for that. Could not recommend this place enough
As always, this guys are on top of things. I called ahead to see what would be a good time to get my car inspected. In and out in record time. Thanks for always taking good care of me and my vehicles.
I brought my car in for a look over before a big road trip I was taking. Zach called me with the issues he found and he was very knowledgeable and explained everything very well so I knew exactly why everything needed to be repaired or replaced. They were able to complete all the work that day. I was very pleased…
Great proximity, got me in and out in one day, both repairs made a huge difference. Very nice staff.
Had recently purchased a 2006, low mileage car. They checked all systems and changed fluids etc.
Unlike many mechanic shops, J&T will tell you accurately what’s wrong with your car, and let you decide whether you want it fixed or not. Especially for an old Mercedes car, this is what I was looking for. Definitely check them out!
My Tahoe had suspension issues (fortunately covered by MaxCare), and J&T were able to assess, work with MaxCare and repair all within a day. Provided ride service. Very professional and on time.
I hate car problems but when I have an issue I take my car to these guys They are always thorough and get the job done I appreciate their honesty
I have dealt with the "Greeks" for many years and have had good service the whole time. I will continue to use them.
Replaced power steering pump under warranty.
Monday I was driving to work when my car sounded like the whole engine was about to fall out. Stopped by j&t due to their amazing reviews. Michael found the problem right away. And was just a loose strut bolt. Great to find a shop that is honest which is very rare. Most shops would of tried to sell me on some…
They ask questions and then acutally listen to what you say about the concerns you are having about your car. They send you photos to document the issues and the cost to fix the problem. They are extremely organized and professional. It is clear they were top students in whatever customer service course, program…
This is the BEST shop I have encountered after being ripped off the last 6 years living here especially with my BMW X5. I will never take any of my vehicles anywhere else. Car is back to driving like a gem and was kept safe and in perfect condition upon pick up. They are 100% Honest. Work with you. Show you all the…
I’m never disappointed with the service I receive. All staff are professional, courteous and knowledgeable. You can definitely put your trust in this business.
This team is outstanding! Very professional and helpful diagnosing issues with my car. Even installed a part at no charge as part of other work performed and more upcoming.
Very personable and professional. I have used them three times now and they have been a pleasure to work with. Their estimates have been reliable in the work was completed on time.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 206 | — |
| General repairs & maintenance | 196 | — |
| Auto engine diagnostic | 127 | — |
| Wheel alignment | 96 | — |
| Steering & suspension repair | 86 | — |
| Brakes | 85 | — |
| Engine repair | 66 | — |
| Tires | 57 | — |
