J C Carpet & Upholstery Cleaning, INC. at a glance
Google reviewers rate this Vacaville carpet cleaning service 4.9 out of 5 based on 199 reviews, noting that the owner responds to 92 percent of feedback. Customers frequently praise the company for punctuality, clear communication, fair pricing, and effective removal of stains and pet odors from carpets and upholstery. However, some lower-rated reviews criticize technicians for missing high-traffic areas or leaving behind dust and hair, though the business typically addresses these issues through refunds or re-cleaning.
Google rating: 4.9 out of 5 from 199 reviews (96% five-star).
Reviews on this page: 199 Google reviews (175 with written comments, 11 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 12, 2026.
Service: Apartment Cleaning Service serving Vacaville, California.
Data from Google, last updated November 3, 2026.
Star ratings
199 Google reviews we collected
4.9of 5
5 stars19296%
4 stars42%
3 stars21%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 175 written reviews
99%praise
Praise39499%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9023%
Quality & results8822%
Speed & response7619%
Would recommend6817%
Price & value4010%
Communication236%
Honesty & trust123%
What customers talk about
We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex was friendly, professional, and did a great job!”
“Jorge did a fantastic job and gave me a reasonable quote right away and explained the processes to clean the carpet to its optimum appearance and cleanliness.”
“My dog threw up on my new couch and Dominic came out the same day and cleaned my couch and it looks brand new!”
“I highly recommend JC Carpet for your next carpet cleaning services.”
“They were very professional, efficient, affordable and do high quality work!”
“Alex was able to come on base, took the time to explain to me all my options and possible outcomes.”
“We would highly recommend them if you’re looking for an honest Carpet and upholstery cleaner.”
People customers mention
Jorge16 reviews
Alex5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I can’t recommend JC Carpet Cleaners enough! My dog threw up on my new couch and Dominic came out the same day and cleaned my couch and it looks brand new! Thank you so much!
Price assessment: Reasonable price
Price: $150–200
Services: Upholstery cleaning
Response from the owner · 3 weeks ago
Hi Alisa, thank you so much for your wonderful feedback! We are thrilled to hear that you were satisfied with our service and that your couch looks brand new again. I will be sure to pass your kind words along to Dominic. We appreciate your support!
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
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Mary RohrsLocal Guide · 19 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Professional, timely, affordable and great work! Thank you
Price assessment: Great price
Price: $250–300
Services: General carpet cleaning
Response from the owner · a month ago
Thank you so much, Mary Rohrs, for your wonderful review and for choosing J C Carpet & Upholstery Cleaning, INC.! We are absolutely thrilled to hear that you found our service to be professional, timely, and affordable. It's always our goal to provide great work, and your feedback lets us know we hit the mark! We truly appreciate you sharing your experience. We look forward to helping you again with your carpet and upholstery cleaning needs in Vacaville!
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
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Dawn Fountain3 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Alex was friendly, professional, and did a great job!
Price assessment: Reasonable price
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · a month ago
Thank you so much for your wonderful review, Dawn! We are absolutely thrilled to hear that Alex provided you with friendly and professional service. It’s always our goal to deliver a great job, and your feedback lets us know we’re hitting the mark. We truly appreciate you highlighting Alex's excellent work. We look forward to working with you for years to come.
Jorge Clara
JC Carpet &Upholstery Cleaning
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Stephanie Srisaringkarn2 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Alex was able to come on base, took the time to explain to me all my options and possible outcomes. Extremely happy with the results.
Services: Pet stain & odor removal
Response from the owner · a month ago
Thank you so much for your wonderful review, Stephanie! We're absolutely thrilled to hear how happy you are with the results of your service. It's fantastic that Alex could provide you with such clear explanations and options. We pride ourselves on our thorough and informative approach to carpet cleaning, and it’s truly rewarding to know it made a difference for you. We hope to see you again soon for any of your future floor cleaning needs!
J
Jocelyn Hoar5 reviewsiTotal number of Google reviews Jocelyn has written across all businesses on Google Maps, not just this one.
Hi Jocelyn, thank you so much for the kind review! We’re thrilled to hear that Alex provided professional and efficient service, and we truly appreciate your recommendation. We look forward to serving you again!
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
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Wadia Husary15 reviewsiTotal number of Google reviews Wadia has written across all businesses on Google Maps, not just this one.
George thw owner was great when he came out for the estimate. John the tech was wonderful. We have a German shepherd who likes to pee in the house. John did a great job. Thank you
so much.
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · 5 months ago
Wadia,
Thank you for taking the time to write this review! I will be sure to let John know and thank you again for giving us the opportunity.
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
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Brittnie Almarez9 reviewsiTotal number of Google reviews Brittnie has written across all businesses on Google Maps, not just this one.
Hired JC carpet to clean my carpets. I am AMAZED. They responded so fast and gave me clear time lines when they could accommodate my cleaning. They worked quickly but diligently! My carpets look brand new! Jorge even offered tips on how to help it looking fresh and great long term.
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 3 months ago
Hi Brittnie, thank you so much for the kind words! We are thrilled to hear that you are happy with the results. We truly appreciate the opportunity to work for you, and please don't hesitate to reach out whenever you're ready to freshen up your carpets again!
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
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Brian Garrison4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Jorge did a fantastic job and gave me a reasonable quote right away and explained the processes to clean the carpet to its optimum appearance and cleanliness. He explained the general cleaning option and the deep clean restoration option. I opted for the deep clean and the carpets came out looking 1000 times better. He is professional and personable. I highly recommend JC Carpet for your next carpet cleaning services.
Response from the owner · 4 months ago
Wow, Brian, thank you so much for this incredibly kind review! We're absolutely thrilled to hear about your fantastic experience with Jorge. He truly is a gem, and it's wonderful to know his clear explanations of our deep clean restoration option and his professional, personable service made such a significant difference to your carpets. We pride ourselves on achieving that optimum appearance and cleanliness for every client, and it sounds like Jorge delivered for you! We appreciate you highly recommending JC Carpet for your carpet cleaning services. We'd be delighted to welcome you back anytime your floors need a refresh!
E
erika paris3 reviewsiTotal number of Google reviews erika has written across all businesses on Google Maps, not just this one.
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · 10 months ago
Erika,
Thank you for your kind words and giving us the opportunity to show you the work we do! We appreciate you choosing J C Carpet & Upholstery Cleaning, INC. and look forward to serving you again in the future.
Thank you,
Felicia Scruggs- JC Carpet & Upholstery Cleaning, Inc.
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jeffrey santos1 reviewiTotal number of Google reviews jeffrey has written across all businesses on Google Maps, not just this one.
Recently hired Jorge and his crew for a deep carpet cleaning for 3 rooms. Jorge was able to fit me in on a day and time that worked for me. Alex the lead tech showed up on the day of the appointment, was prompt and went over with me what he was going to be doing. Alex was very informative and professional and completed the job quickly and efficiently. Definitely would hire them again.
Price assessment: Great price
Price: $450–500
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 5 months ago
Jeffrey,
Thank you so much for taking the time to write such a positive review of our services! We truly appreciate you sharing your experience and feedback with us; it means a lot to know that we met your expectations. I will let Alex & Jorge know as well.
Thank you again,
Felicia Scruggs - JC Carpet & Upholstery Cleaning, Inc.
