Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 44%80+35Reliability 19%91+17.1Value 13%7+0.9Momentum 10%42+4.2Track record 9%1+0.1Accountability 6%21+1.3Experts Score= 59Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCOREJ. Griffin Heating Plumbing & Cooling Peabody
Peabody, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 48 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.J. Griffin Heating Plumbing & Cooling Peabody is better than 80% of HVAC contractors.A
80
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.J. Griffin Heating Plumbing & Cooling Peabody is better than 91% of HVAC contractors.A
91
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.J. Griffin Heating Plumbing & Cooling Peabody is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.J. Griffin Heating Plumbing & Cooling Peabody is better than 7% of HVAC contractors.F
7
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.J. Griffin Heating Plumbing & Cooling Peabody is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.J. Griffin Heating Plumbing & Cooling Peabody is better than 1% of HVAC contractors.F
1
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.J. Griffin Heating Plumbing & Cooling Peabody is better than 21% of HVAC contractors.D
21
Reviews for your job
Customers hired J. Griffin Heating Plumbing & Cooling Peabody for 4 kinds of job.
J. Griffin Heating Plumbing & Cooling Peabody for chimney flue cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$529+64% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 33%Reasonable 59%Overpriced 4%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 4 | $37–$295 |
| Heating system repair | 4 | $166–$1.2k |
| HVAC system repair | 4 | $205–$933 |
| Heating system maintenance | 2 | $39–$251 |
