HVAC CONTRACTORS · PEABODY, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%46+20.1Reliability 19%77+14.4Value 13%7+0.9Momentum 10%42+4.2Track record 9%2+0.2Accountability 6%28+1.8Experts Score= 42Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%46+20.1Reliability 19%77+14.4Value 13%7+0.9Momentum 10%42+4.2Track record 9%2+0.2Accountability 6%28+1.8Experts Score= 42Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCOREJ. Griffin Heating Plumbing & Cooling Peabody
Better than 30% of HVAC contractors · #47 of 67
5.0★48 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
J. Griffin Heating Plumbing & Cooling Peabody for heating system installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
All 1 Google reviews tagged “Heating system installation”
★★★★★ Andrew · 7 months ago
I called J Griffin out to my house in a panic after waking up to our carbon monoxide detectors going off. They responded immediately and found that the CO2 leak was coming from my furnace and I would need to get it replaced. They found a replacement unit for me and we scheduled the appointment to replace it, the…
Paid $1,000+Great priceHeating system installation
vs category
Blue = J., grey = HVAC contractors average
Rating over time
Price
$529+64% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 33%Reasonable 59%Overpriced 4%Not sure 4%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%46+20.1Reliability 19%77+14.4Value 13%7+0.9Momentum 10%42+4.2Track record 9%2+0.2Accountability 6%28+1.8Experts Score= 42Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
46
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
77
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
7
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
42
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
2
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
28
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0
