Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%46+20.1Reliability 19%77+14.4Value 13%7+0.9Momentum 10%42+4.2Track record 9%2+0.2Accountability 6%28+1.8Experts Score= 42Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCOREJ. Griffin Heating Plumbing & Cooling Peabody
Peabody, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 48 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.J. Griffin Heating Plumbing & Cooling Peabody is better than 46% of HVAC contractors.C
46
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).J. Griffin Heating Plumbing & Cooling Peabody is better than 77% of HVAC contractors.B
77
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.J. Griffin Heating Plumbing & Cooling Peabody is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.J. Griffin Heating Plumbing & Cooling Peabody is better than 7% of HVAC contractors.F
7
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.J. Griffin Heating Plumbing & Cooling Peabody is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.J. Griffin Heating Plumbing & Cooling Peabody is better than 2% of HVAC contractors.F
2
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.J. Griffin Heating Plumbing & Cooling Peabody is better than 28% of HVAC contractors.D
28
Reviews for your job
Customers hired J. Griffin Heating Plumbing & Cooling Peabody for 4 kinds of job.
J. Griffin Heating Plumbing & Cooling Peabody for HVAC system maintenance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 4 Google reviews tagged “HVAC system maintenance”
Joe11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Jeremy was very courteous and efficient. He performed the maintenance flawlessly and after he was done took time to fully explain what he did and to answer all my questions. I recommend Jeremy for any work without any reservations!
Paid $1–100Reasonable priceHVAC system maintenance
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very friendly, on time.
Great priceHVAC system maintenance
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Tom (technician) was excellent. He was very professional and knowledgeable.
Paid $1–100Reasonable priceHVAC system maintenance
DennisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Tom was friendly and very easy to work with. We got our new thermostats and dryer vent installed without issue. I'm looking forward to getting the other projects on my punch list completed.
HVAC system maintenance
Price
$529+64% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 33%Reasonable 59%Overpriced 4%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 4 | $37–$292 |
| Heating system repair | 4 | $228–$1.6k |
| HVAC system repair | 4 | $192–$955 |
| Heating system maintenance | 2 | $54–$292 |
