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J's Cleaning Solution (Facilities Management Firm)

Cleaning service · Ashland, MO · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty88−1.2Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 14 professional organizersPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 27 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$123typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

J's Cleaning Solution (Facilities Management Firm) at a glance

Google reviewers rate J's Cleaning Solution five stars based on twenty-seven reviews, with the owner responding to ninety-six percent of feedback. Clients describe the firm as professional, thorough, and punctual, noting that they handle both residential and commercial tasks, including new construction and move-out cleans, with efficiency. Recurring themes highlight responsive communication, flexible scheduling for short-notice requests, and competitive pricing. The provided excerpts contain no low-star ratings, so no common criticisms are identified.

  • Google rating: 5.0 out of 5 from 27 reviews (96% five-star).
  • Reviews on this page: 27 Google reviews (21 with written comments, 1 with photos).
  • Owner responses: the business replied to 96% of reviews.
  • Most recent review: April 23, 2026.
  • Service: Professional Organizer serving Ashland, Missouri.

Data from Google, last updated October 27, 2026.

Score profile vs other professional organizers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction91Reliability93Craft & service88Value100Momentum100Replies to reviews–Satisfaction: 91 (median 79)Reliability: 93 (median 73)Craft & service: 88 (median 85)Value: 100 (median 91)Momentum: 100 (median 100)
This companyProfessional Organizers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J's Cleaning Solution (Facilities Management Firm): 91/100 on this factor. Category median: 79.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J's Cleaning Solution (Facilities Management Firm): 93/100 on this factor. Category median: 73.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J's Cleaning Solution (Facilities Management Firm): 88/100 on this factor. Category median: 85.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J's Cleaning Solution (Facilities Management Firm): 100/100 on this factor. Category median: 91.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J's Cleaning Solution (Facilities Management Firm): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–

Bar = this company · dark tick = category median.

Star ratings

27 Google reviews we collected

  • 5 stars2696%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 21 written reviews

  • Praise39100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price250%
  • Reasonable250%
  • Overpriced00%
  • Not sure00%
$123-55% vs typical professional organizers

Middle half of what 3 customers paid ($86–$160) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results1128%
  • Staff & attitude1026%
  • Speed & response615%
  • Would recommend615%
  • Honesty & trust38%
  • Communication25%
  • Price & value13%

What customers talk about

We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They’ve been very reliable, thorough, and efficient, which we greatly appreciate!”
  • “They were very professional & everything was done in a timely fashion”
  • “They always on time the crew is friendly on time and is very trust worthy they stay mask up and gloves on and respects all business properties always…”
  • “For your cleaning needs I would highly recommend J's Cleaning.”
  • “I love that the core values of J's cleaning solutions is customer service, and integrity.”
  • “They communication is very important and the crew is top 10 emails are always being sent just to keep customers in form on anything with needs or feed back .”
  • “Very professional and reasonably priced.”

People customers mention

  • Jessica 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired J's Cleaning Solution (Facilities Management Firm) for 7 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

J’s Cleaning is always professional and thorough.They treat their customers and properties like family and do a great job whether commercial or residential

Paid $100–150Great priceInterior & exterior window cleaningFactory & industrial business cleaningBuilding interior & exterior cleaning
Janaia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

They do a great job. They were very professional & everything was done in a timely fashion

Paid $150–200Great priceFactory & industrial business cleaningBuilding interior & exterior cleaning

Photos

Customer reviews

5.0 ★★★★★ 27 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Charles Miller3 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always great doing business with J’s Cleaning Solution! They’ve been very reliable, thorough, and efficient, which we greatly appreciate! Highly recommended!

Kevin Cason1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

J’s Cleaning is always professional and thorough.They treat their customers and properties like family and do a great job whether commercial or residential

  • Price assessment: Great price
  • Price: $100–150
  • Services: Interior & exterior window cleaning, Factory & industrial business cleaning, Building interior & exterior cleaning, Office & workplace cleaning, Cleaning, Standard cleaning, Cleaning & disinfection
Response from the owner · 6 months ago

Thank you for the reply and recognizing how important each opportunity is! It’s a blessing to be a blessing.

Janaia Cason3 reviewsTotal number of Google reviews Janaia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do a great job. They were very professional & everything was done in a timely fashion

  • Price assessment: Great price
  • Price: $150–200
  • Services: Factory & industrial business cleaning, Building interior & exterior cleaning
Response from the owner · 2 years ago

Thank you for your help!!

Anissa Cox1 reviewTotal number of Google reviews Anissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a wonderful job!

  • Price assessment: Reasonable price
  • Price: $50–100
Response from the owner · 6 months ago

Thank you Anissa, for your kind words and taking the time to allow others to see your thoughts!

Jalisa BurnettLocal Guide · 42 reviewsTotal number of Google reviews Jalisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love that the core values of J's cleaning solutions is customer service, and integrity. Very thorough with their projects and customers service.

  • Price assessment: Reasonable price
  • Services: Interior & exterior window cleaning
  • Positive: Punctuality, Value
Response from the owner · Edited 5 years ago

Jalisa, Thank you for your support, the best any of us can do is allow others to know, how we came through for one another.

Deshawn Ganaway3 reviewsTotal number of Google reviews Deshawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing experienced cleaning service! Work to their best ability to get the job done! Also has really great customer service!

Response from the owner · 3 years ago

We are pleased to receive your feedback and your support. Thank you for always being a loyal supporter!!

Rick MLocal Guide · 8 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our company has been using J's Cleaning for about nine years and I have been very satisfied with Jessica's professionalism and quality of work. J's Cleaning does very good floor work and does an excellent job on detail work which makes all the difference between an average cleaning company and an excellent one. For your cleaning needs I would highly recommend J's Cleaning.

Response from the owner · Edited 6 months ago

Thank you Rick for your kind words. We do our best to exceed our own expectations. Our main objective is to follow specs, in each building and advise when the design has changes. As we thank you again for the opportunities and look forward to the next few years.

Hiedi HiLocal Guide · 292 reviewsTotal number of Google reviews Hiedi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome Cleaning company

Response from the owner · 3 years ago

Thank you for your support and the opportunity to provide your service needs.

Amber Barber1 reviewTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

J's Cleaning i give big top 10 ! The Boss know has Jessica is amazing once i met up with her she was very straight forward on the way things are and was very understand on what is important and how there so many different products and how fact can use on only certain items because ppl can know how clean and make it smell good but that's not the part of it she show me and walk me threw how and which way too even wipe table ...i know that sounds silly but this how much J's Cleaning crew is and are in quality most ppl will just wipe and go no..... You have know every customers belongings if not if step back you can see the non effort . This company shows the heart of making sure not only the customers are happy but too keep the business at all times top quality. They always on time the crew is friendly on time and is very trust worthy they stay mask up and gloves on and respects all business properties always well dress and professional looking . They communication is very important and the crew is top 10 emails are always being sent just to keep customers in form on anything with needs or feed back . This company is family owed and i would recommend to anyone and any type of business they get the job done and with 100 percent quality . So look them up give the call or email and get the job started . J's CLEANING CREW i want thank you for all that you do for business places and staff . ITS NOT EASY JOB BUT WHEN A CREW WORKS LIKE A TEAM IT IS TEAM OF PROS. YOUR BEST

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Cleaning, Deep clean, Office & workplace cleaning, Standard cleaning, Interior & exterior window cleaning
Response from the owner · 3 years ago

Amber, Thank you for your well thought out response. Each encounter is in the experience of being apart of the team. As we strive towards ensuring everyone has a unique perspective and experience in the understanding of each position and the procedures on the success of who we are and what we do. The staff are one of the most important players on the team, as we don’t take that lightly.

Cortez Cason4 reviewsTotal number of Google reviews Cortez has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company, great owner, great staff, equals great results.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · Edited 5 years ago

Cortez, Thank you for the support, the best gift is a honest and positive referral!! ☺️

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Business details