Google reviewers rate Jack N Jill Day Care 4.8 out of 5 based on 88 reviews, with the owner responding to 59 percent of them. Parents frequently highlight the staff's attentiveness, friendly demeanor, and effective communication through the Brightwheel app, which provides daily updates and photos. Many note that children enjoy the environment and activities, while the facility is described as well-maintained and safe. However, low-star reviews criticize the management of an incident involving a child with special needs, alleging a lack of notification and unprofessional handling that resulted in the family being banned.
Google rating: 4.8 out of 5 from 88 reviews (93% five-star).
Reviews on this page: 88 Google reviews (73 with written comments, 3 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: September 21, 2026.
Service: Daycare Center serving El Paso, Texas.
Data from Google, last updated October 29, 2026.
Star ratings
88 Google reviews we collected
4.8of 5
5 stars8293%
4 stars11%
3 stars00%
2 stars00%
1 star56%
Praise vs complaints
Phrases our text analysis found in 73 written reviews
97%praise
Praise6497%
Complaints23%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2639%
Would recommend1726%
Quality & results914%
Honesty & trust812%
Communication46%
Speed & response23%
What customers talk about
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My child has been happy in this daycare, staff is attentive and address any issues on the spot.”
“I would 100% recommend this place, and I'm still delighted to be here with them.”
“Great service, staff very friendly and attentive for my son.”
“From day one the staff have treated my son with genuine care and attention.”
“Communication is ok if using messages but in-person communication is great.”
“Jack N Jill Day Care, quickly became a home away from home for my little ones.”
People customers mention
Bianca8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was so hesitant to start my daughter at daycare when she was 5 months old. She had previously been with me and then with a family member, so to put her in an environment with people she didn't know and children she didn't know was nervewrecking.
Her father and I took a tour of Jack & Jill and we automatically felt at peace. The ladies were very welcoming, the environment was welcoming and we were happy with the securities and systems they had in place. We get updates everyday on the Brightwheel app--from nap times, diaper changes, to pictures of our girl eating and playing!
My daughter is 9 months and THRIVING thanks to Jack & Jill and the infant team. She is experiencing new foods, she has learned to crawl and that is all because of the amazing ladies!
My baby goes happy everyday and loves to see her teachers. THANK YOU Jack & Jill, my baby girl's home away from home!
Safety features: Locked entry, Staff supervision
Y
Yesenia Chavez1 reviewiTotal number of Google reviews Yesenia has written across all businesses on Google Maps, not just this one.
Mi hija lleva mas de 1 año en esta guarderia y a ella le gusta mucho. Ella dice que siempre las maestras le enseñan cosas nuevas y muy divertidas, ami me gusta mucho este lugar ya que es demasiado seguro para nuestros hijos las maestras son muy lindas jamas he tenido un problema con nadie y mi hija mucho menos, me gusta que siempre estan al pendiente de todos los niños y que si tienes cualquier duda siempre estan dispuesto a ayudarte 100 % recomendaria este lugar y yo sigo encantada de estar aqui con ellos
B
Becky Lopez1 reviewiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
My kids have a really good time in there, the staff is very lovely with them, always letting us parents know if kids need something and how they are doing, I love how they have this app and we are able to see what kids eat and when they take naps, really recommend jack and Jill daycare to parents out there,
Response from the owner · 3 years ago
Thank You so much for all your kind words!! we truly do love your kids and appriciate you so much!! We hope to keep giving your the service you all deserve!!
A
Abbate10 reviewsiTotal number of Google reviews Abbate has written across all businesses on Google Maps, not just this one.
Great service, staff very friendly and attentive for my son. Every time I drop him off he smiles to see any of the ladies which makes us feel relieved and very comfortable leaving him there. Communication is ok if using messages but in-person communication is great. I would recommend this daycare.
V
Victoria A. Olivas4 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
The staff is very nice! They are very hands on and they care for each child as I f there own!!! I would recommend them to any parent who is having a hard time choosing a daycare and are afraid! They give live updates on the child and even provide photos of your little on throughout the day!! They provide you with ease as your ge thru your work day and your little one is being cared for ! Recommended 1000/10!
C
Cathy Arellano2 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Director and staff are awesome! Always make you feel welcome like you’re part of the family. My 7 month old smiles and laughs as soon as she sees her care givers, which always makes me feel like I am leaving her in the right place with the right people! Totally satisfied with this place!
