Customers frequently praise Jack the Roofer for punctual service, clear communication, and fair pricing on repairs and replacements. Many highlight the company’s assistance with insurance claims and honest inspections that avoid unnecessary work. However, some low-star reviews criticize inconsistent scheduling, missed appointments, and discrepancies between initial quotes and final costs.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
this is our first time using Jack the Roofer and was super impressed with the customer service and completed repair
I was very impressed with the whole process of working with Jack the roofer. Jake, the estimator came out and dressed my concerns. The price was fair and they did a fantastic job. Problem solved!
Super easy process, they handled everything with the insurance company and now I have a beautiful new roof.
EXCELLENT WORK
Service was fast and efficient! We were able to get our roof inspected and corrected within less than a week! They were great with working with us on correcting what we needed. Thank you!!
Jake was BEYOND helpful and understanding in the situation of our roof! We were buying a home and it continued to be delayed. He was so very communicative and helpful!! Big thank you to the crew and completing the metal roof in ONE day!! It looks absolutely fantastic!! Thank you so much again!!
We got a skylight repair! The contractor was AMAZING! No complaints at all! Highly recommend!
Highly recommend! Showed up on time and did a thorough evaluation of the roof. Recommended only what was needed and pricing was fair.
I genuinely trust Jack the Roofer. I’ve had them inspect my roof after storms, and they’ve always been honest when there was no damage or work needed. So when they do recommend something, I feel confident they’re being honest and not just trying to make a sale. Jake came out today and was just as honest, professional, and helpful. It’s hard to find contractors you can genuinely trust. I highly recommend them!
FANTASTIC ROOFERS. They were a knowledgeable partner and strong advocate while working with our insurance reps. We didn't get the full rroof eplacement we wanted, but they still stuck by us and gave us an affordable alternative when the claims came up short. We are very happy with the quality of repairs.