Google reviewers rate Jackson Hewitt Tax Service in Austin 4.8 out of 5 based on 412 reviews, with the owner responding to 85% of feedback. Customers frequently praise the staff's friendliness, professionalism, and ability to handle complex or last-minute tax situations efficiently. Recurring positive themes include clear communication, punctuality, and helpful explanations of tax details. However, some lower-rated reviews criticize high pricing for basic returns, scheduling errors, and instances of inaccurate data entry that delayed refund processing.
Google rating: 4.8 out of 5 from 412 reviews (93% five-star).
Reviews on this page: 412 Google reviews (327 with written comments, 6 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 14, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
412 reviews on Google
5★385
4★12
3★3
2★2
1★10
Reviews from Google, shown as published (original wording, unedited).
LL
Lewis Lipscomb2 reviews
★★★★★
It was a great experience and Felicia should be given accommodation and definitely a higher income because she was excellent thank you! Lewis Lipscomb
Services: Income tax return filing
Response from the owner · a week ago
Hi Lewis, we see those 5 stars shining bright! 🌟 Thank you so much for your support—it keeps us motivated to do our best. Jackson Hewitt can't wait to see you again next year. Thank you for trusting us with your taxes! - Siloam , Jackson Hewitt Care Team
0 Stars. Never again! They counted my Roth Contributions aa income!! I had to correct them with a form.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
I'm sorry to see our service didn't meet expectations, Austin, please know it's never our intent to let you down. We'd like to ensure any concerns regarding your visit are addressed with the attention deserved, as we strive to continuously improve in the service we provide you as our client. Please give us a call at 800-234-1040 if there are any issues still needing resolution. We look forward to hearing from you as well as the opportunity to be of service. - Siloam, Jackson Hewitt Care Team
the experience was good friendly and on time the team member help well the charge was high but other than that all went well first time thank you DHR
Response from the owner · 6 months ago
Daniela, thank you for taking a moment to share your experience with us. We are glad to hear your visit felt friendly, timely, and supported by a team member who helped you through your first filing with us. We appreciate you sharing that the charge felt high, and your feedback is important to us as we continue working to improve the experience. Thank you for choosing Jackson Hewitt. Asia, Jackson Hewitt Care Team
Delightful Experience and at last minute. My previous CPA notified me on April 1st that he could not do my Income Tax this Year
Everyone was so cheerful and welcoming to every person
I would recommend this office to any family or best friend
Response from the owner · 4 years ago
Hi Sandra,
Thank you for posting this five-star review! We are happy to hear that the staff was very welcoming, cheerful, and provided a delightful experience. Please consider recommending us to your friends and family. Thanks for choosing Jackson Hewitt!
- Lauri, Jackson Hewitt Care Team
Very friendly and professional. I appreciate your hospitality and professionalism.
Services: Income tax return filing
Response from the owner · 6 months ago
Cecilia, thank you for sharing your feedback. We’re happy to hear that you found our team helpful and we appreciate you taking the time to let us know about your positive experience.
Siloam, Jackson Hewitt Care Team
The agents that work on my income tax Lizbeth she was efficient, polite and she did a great job and also very professional
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
We're honored to read your kudos for Lizbeth's great service, and appreciate the kind feedback! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing Vivian, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
Kassandra, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
My taxes were pretty complicated and Lauri did amazing in getting it completed.
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Jennifer, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
Such a positive experience both years I have worked together Jackson Hewitt! 10/10 recommend coming for any and all tax needs! I works with Lauri— she is the best!
Response from the owner · 6 months ago
Abby, we're delighted to receive your feedback for the exceptional service of your local office, thank you! 😍 If your friends or family need tax prep services, please send them our way! Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Siloam, Jackson Hewitt Care
