Customers frequently cite fast, friendly, and knowledgeable service, noting that staff handle complex tax situations with patience and clear explanations. Recurring themes include efficient processing and professional communication, with many clients returning annually for consistent support. However, some reviews highlight issues with appointment adherence, citing significant wait times and a lack of front desk staff to greet arriving customers.
Google rating: 4.9 out of 5 from 237 reviews (95% five-star).
Reviews on this page: 237 Google reviews (161 with written comments).
Owner responses: the business replied to 83% of reviews.
Most recent review: April 19, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
237 reviews on Google
5★224
4★9
3★0
2★1
1★3
Reviews from Google, shown as published (original wording, unedited).
SM
Samantha Morales5 reviews
★★★★★
Thank you, Jackson Hewitt! I was able to get my taxes filed on time very last minute. Both RaeVen and Quee helped me and advised me along the way. I would highly recommend doing your taxes with them.
On the other hand, the space did not have adequate wifi for customers. Thankfully, I was able to step out of the building and sent the necessary documents using my phone’s data. It would have been nice to do it inside. Still, 4/5 stars. Thanks!
Price assessment: Reasonable price
Services: Financial plan, Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Samantha, thank you for sharing your feedback. We’re glad to hear that you were taken care with professionalism. It’s always great to know our team was able to help make things easier for you.
Siloam, Jackson Hewitt Tax Services
Queen was absolutely amazing and nice, but best of all she is a tax expert! My situation was a little unique and complicated but she made it look easy.
Response from the owner · 6 months ago
Hi Clayton, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
Rea Ven was absolutely AMAZING!!! Her customer service is 5 stars!!!!
Response from the owner · 6 months ago
Nichole, thank you for the five‑star rating! We truly appreciate you taking the time to share your feedback and are glad to know you had a positive experience.
Thank you for choosing Jackson Hewitt.
Siloam, Jackson Hewitt Tax Services
We're thrilled to read your great feedback, Carol, and appreciate the kind review! If your friends or family need tax preparation services, please refer them our way. We'd love to exceed their expectations too! Thanks for sharing your kudos, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
We appreciate the fantastic feedback, thank you Jeffrey! 😍 If your friends or family need tax prep services, please refer them our way, we'd love to exceed their expectations too! The Jackson Hewitt Refer-A-Friend program rewards clients who refer new clients to Jackson Hewitt. Clients are eligible for a cash reward for each qualified referral. There’s no limit to the number of customers you can refer! Valid at participating locations only – not valid online. We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Siloam, Jackson Hewitt Care Team
Raeven was really informative and fast. She’s also very nice and knows what she’s doing!
Price assessment: Great price
Response from the owner · 6 months ago
Hello Aisha, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Thank you for leaving a review, Gregory! We're thrilled to hear that you received fast and friendly service. Please consider recommending your friends and family down to the office so that our team can help them with all of their tax-related needs. We love to see our clients get the very best care. Have a great day! – Cris, Jackson Hewitt Care Team
I had a good experience. The agent was kind knowledgeable and experienced. Any problems were quickly handled and I was extremely satisfied.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Rosita, thank you so much for the kind words about us! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
It was great I will always come to Jackson Hewitt and I will tell all my friends
Price assessment: Great price
Services: Income tax return filing
Response from the owner · a year ago
Hi Helen,
Thank you for the glowing five-star review! We’re excited to know you had a great experience! Your loyalty as a Jackson Hewitt customer means so much to us. If your friends or family need tax services, send them our way—we’re here to help. We look forward to seeing you next tax season!
- Lauri, Jackson Hewitt Care Team
