Google reviewers rate Jackson Hewitt Tax Service in Denton, TX, 4.7 out of 5 based on 123 reviews, with the owner responding to 87% of feedback. Customers frequently cite quick service, helpful staff who explain complex tax concepts, and professional handling of paperwork. However, several low-star reviews highlight concerns about high pricing compared to advertised rates, long wait times due to computer issues, and instances of unresponsive communication or staff unfamiliarity with specific tax forms.
Google rating: 4.7 out of 5 from 123 reviews (89% five-star).
Reviews on this page: 123 Google reviews (82 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: April 14, 2026.
Service: Tax Preparation Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
123 reviews on Google
5★110
4★5
3★3
2★0
1★5
Reviews from Google, shown as published (original wording, unedited).
SS
Shaun Stokes8 reviews
★★★★★
Paula has great customer service. I was finished in a short amount of time. I thoroughly enjoyed working with her.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Shaun, thank you so much for the kind words about the JH team! 😊 We truly enjoy making tax time less stressful for clients like you. We appreciate your trust and look forward to helping you again next year. Have a fanTAXtic Day! - Siloam, Jackson Hewitt Care Team
Paula was so helpful. Didn't sting a bit. Thank you
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
We're delighted to read your feedback for Paula's very helpful assistance this season, thank you Mykl! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and value the opportunity to be of service. 💙 - Jen, Jackson Hewitt Care Team
We love hearing this, Douglas, and appreciate the kind review! 💙 If your friends or family need tax preparation services, please refer them our way, we'd love to exceed their expectations too! Thank you for sharing your delightful feedback, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
Fidel, thank you for the five‑star rating! We truly appreciate you taking the time to share your feedback and are glad to know you had a positive experience.
Thank you for choosing Jackson Hewitt.
Siloam, Jackson Hewitt Tax Services
Paula was nice, helpful, got the work, fast and quick with the paperwork. Done in minutes.
Response from the owner · 6 months ago
Thank you for the glowing 5-star review, Angelina 😊 It’s always a pleasure to serve our amazing clients like you! If you have any family and friends in need of tax service, send them our way, we'd love to help. Jackson Hewitt is here to help you year after year! We look forward to many years of working with you! - Siloam. Jackson Hewitt Care Team
We are delighted to hear this, Joyce, and appreciate the great review! 💙 If your friends or family need tax preparation services, please refer them our way, we'd love to exceed their expectations too! Thank you for sharing your feedback, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
Thank you for taking a moment to share your experience with us. We’re glad to hear you received very professional service during your visit. It’s great to know the team was able to support you with the care you expected. Thank you for choosing us this tax season. -Asia, Jackson Hewitt Care Team
Paula was very good and helpful and comforting cause I didn't know what I was doing.
Response from the owner · 7 months ago
Hello Mark, Thank you for being such an awesome client! If there’s anything we can do to help in the future, you know where to find us. - Siloam, Jackson Hewitt Care Team
Paula at the Walmart location in West University Dr in Denton Tx did a very good job in taking time to explain some complicated tax stuffs to me while filling my return. She did a very good job professionally and very helpful.
Services: Income tax return filing
Response from the owner · 7 months ago
Hello Chinedu, We’re so pleased you had such a wonderful experience with us. At Jackson Hewitt, we’re committed to providing exceptional service, and it’s great to know we delivered. Thank you for sharing—we hope to see you again soon! - Siloam, Jackson Hewitt Care Team
Paula- very quick with the process. Explained everything so that I could understand since it’s only my second year filing. Thank you Paula for everything😀
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 7 months ago
Your feedback for the very quick & informative service provided by Paula this season brightens our day, thank you Hannah! If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team
