Customers at the Denton location describe tax preparation as a quick, efficient, and smooth process, often highlighting the staff's patience and willingness to answer questions. Reviewers frequently note the friendly atmosphere and the preparers' expertise in explaining complex issues. However, some individuals reported dissatisfaction with specific eligibility determinations regarding dependents and failed to receive promotional offers advertised on television.
Google rating: 4.9 out of 5 from 130 reviews (95% five-star).
Reviews on this page: 130 Google reviews (90 with written comments, 1 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: April 15, 2026.
Service: Tax Preparation Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
130 reviews on Google
5★124
4★3
3★1
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
DE
Delo Epps11 reviews
★★★★★
Christine Aston was very professional, full of expertise and answers to your questions. You should go see Christine!
Response from the owner · 6 months ago
Thank you Delo, for choosing Jackson Hewitt every year, we're thrilled to take care of your tax needs for another season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they are well taken care of. Your kind review for the dedicated service of the local office is greatly appreciated, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Super smooth and easy morning with filing my taxes this year. Cristine was very helpful and easy to work with!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Thank you Jack, for choosing Jackson Hewitt every year, we're thrilled to take care of your tax needs for another season! If your friends or family need tax prep services, please send them our way, our team loves referrals and will make sure they are well taken care of. Your kind review for the dedicated service of the local office is greatly appreciated, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Christine was a BIG help and very quick and fast. Amazing person at her job
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Merissa, thank you for taking a moment to share your experience. We’re glad to hear Christine was such a big help and provided quick, efficient support during your visit. It’s wonderful to know her work made a strong, positive impression. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
First time trying out Jackson Hewitt. Fast and easy process and a very friendly atmosphere. Our Tax Preparer Mekisha was amazing and kind.
Services: Income tax return filing
Response from the owner · 6 months ago
Weston, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Our first time doing taxes with Jackson Hewitt and it was surprisingly smooth, Mekisha was super sweet and friendly! Definitely ask for her! 💛✨️
Response from the owner · 6 months ago
Chyenne, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
Hello Jaime, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Thanks Dakota, we know you have options in who you entrust to handle your tax service needs, and we're honored that you extended us the opportunity to assist this season! 💙 It delights us to have you as our client, and the excellent feedback about your filing experience with the local office brightens our day! We'd love to take care of any tax prep needs your friends & family may need handled as well, please send them our way! Thank you for choosing Jackson Hewitt, and we look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
Services: Financial plan, Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Thank you for your feedback Eric! We’re glad to hear you received excellent service and great communication. If you know anyone who could use help filing their taxes this season, we’d be grateful for a referral.
Siloam, Jackson Hewitt Tax Services.
I went to Walmart and crisine Aston was great in helping me in Denton. Will definitely go next year again! Jackson Hewitt did a good job. Elva
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
We're honored to read your kudos for Aston's great service, and appreciate the kind feedback! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing Elva, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
I had a fantastic experience with Christine Aston , she made the entire process seamless and took the time to explain every question I had at the time. I felt confident that my return was handled accurately and with a high level of expertise, she is awesome! Thank you so much !
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 7 months ago
Thank you so much for the kind words Pablo. If you know anyone else who could use help filing, we’d love for you to send them our way.
Siloam, Jackson Hewitt Tax Services
