Google reviewers rate Jackson Hewitt Tax Service 4.9 out of 5 based on 243 reviews, noting that the owner responded to 79 percent of comments. Positive feedback highlights the staff's friendliness, patience, and ability to explain tax details clearly, often leading to repeat customers. However, negative reviews describe long wait times, discrepancies between quoted and final prices, and instances of unhelpful or disrespectful behavior during consultations.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Thank you Lacrissa for doing my taxes your . You are greatly appreciated. Thank you
Carmen, thank you for your kind words! We're delighted to hear that you appreciate the hard work Jackson Hewitt put into doing your paperwork. – Karla, Jackson Hewitt Care Team
She went beyond expectations to get the best out come .Very pleased thank you...
We’re very pleased to hear you were satisfied with your experience and that our team member went beyond expectations to help achieve the best possible outcome. Thank you for taking the time to share your feedback and for trusting Jackson Hewitt with your taxes.<br>Jhoan, Jackson Hewitt Care Team
Ashly T - Ashly T- Ashly T was amazing and funny and personable and I enjoyed even , YES, doing my taxes and Ashly T made this possible!
We're thrilled to read about your enjoyable experience with Ashly T this season, thank you James! 😍 If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team<br>
The young lady working with me was very knowledgeable, patient, and helpful.
Thank you for the great feedback, Marvin! We appreciate you choosing Jackson Hewitt and taking the time to leave a 5‑star review. It’s wonderful to hear that your experience was supported by knowledgeable, patient, and helpful service. If friends or family are looking for trusted tax assistance, we’d love for you to recommend Jackson Hewitt to them. We look forward to helping you again next tax season!<br>–Barbara, Jackson Hewitt Care Team
Very helpful and polite. Didn’t take long and was out the door satisfied.
Thank you for the great review! We’re happy to hear that your experience was helpful, polite, and efficient, and that you left feeling satisfied. Providing friendly service without long wait times is important to us, and we appreciate your feedback.<br>Jhoan, Jackson Hewitt Care Team
got me a 50% discount definitely will be returning next year!!
Thank you for your five-star review, Arturø! We appreciate you for trusting us with your return! It warms our hearts to know you received a 50% discount and will be returning next year. If you have family or friends in need of tax services, send them our way. We look forward to seeing you again! - Kayla, Jackson Hewitt Care Team<br>
Samantha has always helped me and my son out with our taxes and she does an amazing job! Been coming here for over 3 years and she’s always on top of it very kind sweet and great personality she def knows what she is doing!
Feliciano, thank you for taking a moment to share your experience. We’re glad to hear Samantha has consistently taken great care of you and your son over the years. It’s wonderful to know her kindness, knowledge, and reliability keep you coming back. Thank you for choosing Jackson Hewitt. -Asia, Jackson Hewitt Care Team
Samantha was great!! Appreciate her
We're thrilled to read your kudos for Samantha's great service, and appreciate the kind feedback, thank you Kimberly! 😍 If your friends or family need tax prep services, please refer them our way. We'd love to exceed their expectations too! Your review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team<br>
Super friendly and very proficient
It brightens our day to read your feedback for the super friendly and very proficient service of your local office, thank you Jarrett! 😍 We'd love to take care of any tax preparation needs your friends & family may need handled as well, please refer them our way! Your kind review is truly appreciated, and we look forward to future visits with you here at Jackson Hewitt! - Jen, Jackson Hewitt Care Team<br>
Samantha was kind and very helpful! Everything was thorougly explained!
Your feedback for the kind and very helpful service provided by Samantha this season brightens our day, thank you Adrianne! If your friends or family need tax preparation services, please send them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We look forward to your next visit with us, and appreciate the opportunity to be of service to you! 💙- Jen, Jackson Hewitt Care Team<br>