Customers frequently praise the location for quick service, knowledgeable staff, and clear explanations that make complex tax issues understandable. Many reviewers highlight the efficiency of walk-in appointments and the accuracy of the final returns. However, lower-rated feedback cites concerns about final costs exceeding initial quotes, vague pricing structures, and instances of unprofessional phone interactions or unresolved errors in previous filings.
Google rating: 4.8 out of 5 from 295 reviews (92% five-star).
Reviews on this page: 295 Google reviews (231 with written comments, 3 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 15, 2026.
Service: Tax Preparation Service serving Fort Worth, Texas.
Data from Google, last updated October 29, 2026.
Star ratings
295 Google reviews we collected
4.8of 5
5 stars27192%
4 stars124%
3 stars21%
2 stars21%
1 star83%
Praise vs complaints
Phrases our text analysis found in 231 written reviews
96%praise
Praise21196%
Complaints84%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7735%
Would recommend3817%
Speed & response3717%
Quality & results3516%
Honesty & trust125%
Communication105%
Price & value105%
What customers talk about
We read 231 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shana James is professional and great customer service!”
“Definitely visiting her again to do my taxes going forward 🌟🌟🌟🌟🌟 5 STARS”
“I will never use them again, and they will not fix the mistake they made.”
“I went in feeling so lost and confused and she helped me understand the issues and corrected them very fast.”
“Shana has been doing an amazing job on my taxes for years.”
“especially if you’re dealing with having health insurance via the Marketplace and/or dealing with taxes from assets in a Trust.”
“She was able to explain the absolute jungle of paperwork to where I was able to completely comprehend & walk away confident.”
“Its always a dreaded dead to have to do, but Shana makes the experience worth it!”
“Jackson Hewitt advertises it’s 149 but they actually charge you over I went today and they charge me 275 totally a rip Off”
People customers mention
James33 reviews
Shana25 reviews
London4 reviews
Daniels4 reviews
Taxes3 reviews
Shanna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Shana James is professional and great customer service!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · a week ago
Thank you for sharing your experience, Adam! We're thrilled to hear you had a fabulous experience and found our team knowledgeable and helpful. Your kind words mean a lot to us, and we're glad we could assist you. We look forward to serving you again in the future!
Siloam, Jackson Hewitt Tax Services
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Susan Fink11 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Shanna was excellent and professional dealing with a unique situation. Thank You
Response from the owner · a week ago
Hi Susan we see those 5 stars shining bright! 🌟 Thank you so much for your support—it keeps us motivated to do our best. Jackson Hewitt can't wait to see you again next year. Thank you for trusting us with your taxes! - Siloam , Jackson Hewitt Care Team
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Lisa Grace6 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Services: Income tax return filing, Income tax return preparation
Response from the owner · a month ago
Hi Lisa,
Thank you for taking the time to share your experience! We're delighted to hear that Shanna provided such awesome and patient service. We know taxes can be stressful, and it's wonderful to hear that she took the time to make the process a positive one for you.
We'll be sure to pass along your kind words to Shanna and recognize her for her excellent customer care. We appreciate your trust in Jackson Hewitt and look forward to serving you again in the future. If your friends and family are looking for tax preparation services, we hope you'll recommend us!
Thank you for choosing Jackson Hewitt!
Siloam, Jackson Hewitt Care Team
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Painted Ponytail by RachelLocal Guide · 10 reviewsiTotal number of Google reviews Painted has written across all businesses on Google Maps, not just this one.
Shanna was amazing she helped me correct my refund that was done incorrectly. I went in feeling so lost and confused and she helped me understand the issues and corrected them very fast. I highly recommend!
Services: Income tax return filing
Response from the owner · a month ago
Hi Rachel, thank you so much for taking the time to leave a five-star review! We are happy to hear that Shannon provided you with great customer service. We look forward to many years to come of serving you. Don't forget to tell your friends about your great tax prep experience at Jackson Hewitt. Have a fanTAXtic day! -Siloam, Jackson Hewitt Care Team
K
kevin govenderLocal Guide · 24 reviewsiTotal number of Google reviews kevin has written across all businesses on Google Maps, not just this one.
Shana has been doing an amazing job on my taxes for years.
I highly recommend!
Response from the owner · 3 months ago
Hello Kevin, thank you so much for your five-star review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive five-star service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
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Catherine KlendworthLocal Guide · 17 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
I've had the pleasure to visit Ms. Shana to answer my tax questions on 2 occasions. Her knowledge of tax prep is only rivaled by her professional & warm demeanor. She was able to explain the absolute jungle of paperwork to where I was able to completely comprehend & walk away confident. Definitely visiting her again to do my taxes going forward 🌟🌟🌟🌟🌟 5 STARS
Services: Income tax return preparation
Response from the owner · 4 months ago
Hi Catherine, we see those 5 stars shining bright! 🌟 Thank you so much for your support—it keeps us motivated to do our best. Jackson Hewitt can't wait to see you again next year. Thank you for trusting us with your taxes! - Siloam, Jackson Hewitt Care Team
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Shiqun Hong1 reviewiTotal number of Google reviews Shiqun has written across all businesses on Google Maps, not just this one.
Shana provided great customer care helping us set up our serve acct.
Response from the owner · 5 months ago
We love hearing about Shana's great service to you this season, thank you Shiqun! 💙 If your friends or family need tax preparation services, please refer them our way. We'd love to exceed their expectations too! Your kind review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
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Eric Dixon Sr4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Shana James helped get my situation figured out! She was great! Thanks for the awesome work!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 5 months ago
We're honored to read your kudos for Shana's great service, and appreciate the awesome feedback! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. Thank you for sharing Eric, and we look forward to your next visit with us! 💙 - Jen, Jackson Hewitt Care Team
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Scott Ristau (Filthy Beads)Local Guide · 84 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I go there every year, you can count on them like Death and Taxes
Price assessment: Not sure
Services: Income tax return filing
Response from the owner · 6 months ago
Scott, we're delighted to receive your feedback for the exceptional service of your local office, thank you! 😍 If your friends or family need tax prep services, please send them our way! Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Siloam, Jackson Hewitt Care Team
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Mike SebastianLocal Guide · 204 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
We're thrilled to read your kudos for Shana's great service, and appreciate the kind feedback, thank you Mike! 😍 If your friends or family need tax preparation services, please refer them our way. We'd love to exceed their expectations too! Your review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
