Google reviewers rate Jackson Hewitt Tax Service in Mooresville, NC, 4.9 out of 5 based on 179 reviews, with the owner responding to 82 percent of feedback. Customers frequently describe the staff as professional, friendly, and knowledgeable, noting that tax preparation is often quick, efficient, and thorough. Some reviewers highlight helpful communication regarding extensions and specific tax deductions. However, low-star comments criticize high fees and a specific incident where a customer claimed their return was filed despite requests to cancel.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Kelly im NC is the best
We love hearing that Kelly provided you the best service this season, thank you Alberto! 😍 If your friends or family need tax preparation handled, please refer them our way, we'd love to exceed their expectations too! Thanks for sharing your feedback, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
Professional and fast service.
Thank you for taking the time to leave an outstanding rating for your local office, Jimmie! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! When you Refer-A-Friend you can get $50 for each new client referred. It’s that easy! Valid at participating locations only – not valid online. We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
The agent was very diligent to complete my taxes.
We're delighted to receive your feedback for the very diligent service of your local office, thank you Antoinette! 😍 If your friends or family need tax preparation services, please send them our way. Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Jen, Jackson Hewitt Care Team
Andrew Zeggert have the me the best service I could ask for. I’m happy with coming to Jackson Hewitt
TaySean, thank you for your message. It’s wonderful to know Andrew provided the best service you could ask for and that you’re happy coming to Jackson Hewitt. We appreciate you choosing us. -Asia, Jackson Hewitt Care Team
Was very friendly and helpful with getting me an extension for my taxes would recommend Andrew anytime
Thanks for leaving Andrew a review for their 5-star service, John! We are happy to help to get your extension filed! If you have any friends or family that need tax prep, please have them come in. Make sure they ask for Andrew and that they mention you referred them. That way we can make sure they get the attention they deserve. Thank you, and have a great day! -Barbara, Jackson Hewitt Care Team
5-Star Review for Jackson Hewitt Tax Service I recently had the pleasure of working with Kristina at Jackson Hewitt Tax Service, and I couldn't be more satisfied with my experience! From the moment I walked in, Kristina greeted me with a warm smile and made me feel at ease. Her extensive knowledge of tax laws and procedures was evident, and she took the time to explain everything in a way that was clear and easy to understand. Kristina was not only incredibly professional but also genuinely friendly and approachable. She patiently answered all of my questions and went above and beyond to ensure I was getting the best possible outcome for my tax situation. It felt like I was talking to a trusted friend rather than just a tax preparer. If you're looking for a reliable and client-focused tax service, I highly recommend Jackson Hewitt, especially if you can work with Kristina. She truly made the tax filing process a stress-free experience, and I will definitely be returning in the future. Thank you, Kristina! ~Stephens
Thank you for your detailed and enthusiastic review, Stephens! We're thrilled to hear that Kristina made your tax filing process stress-free and that you felt like you were talking to a trusted friend. If you have any friends or family in need of tax services, please send them our way. We appreciate you and look forward to seeing you next year! 😊 - Chris, Jackson Hewitt Care Team
Andrew was thorough and helpful
We’re elated to see the outstanding rating for your local JH, thank you David! 💙 If your friends or family need tax prep services, please refer them our way, we'd love to exceed their expectations too! We look forward to your next visit with us, and value the opportunity to be of assistance. - Jen, Jackson Hewitt Care Team
Very good service
Thank you for your feedback! We're pleased to hear that the service was very good. Thanks for trusting us with your taxes! -Karla, Jackson Hewitt Care Team
Excellent service at the Mooresville location! I wish I could remember the young lady name that took care of me but unfortunately I can't. She was so patient and kind. Thanks!
Thank you for leaving a review, Abenaa! We're thrilled to hear that you received excellent service at our Mooresville location. Please consider recommending your friends and family down to the office so that our team can help them with all of their tax-related needs. We love to see our clients get the very best care. -Cris, Jackson Hewitt Care Team
Very professional
Thank you for your five-star review, Caren! We appreciate you for trusting us with your return! It warms our hearts to know that you found our service very professional. If you have family or friends in need of tax services, send them our way. We look forward to seeing you again! - Kayla, Jackson Hewitt Care Team