Customers generally praise the staff for being professional, knowledgeable, and efficient in handling tax returns, often noting that the process is quick and the environment is welcoming. Recurring themes include clear communication and helpful explanations of tax details. However, some reviewers criticize the pricing, stating that fees for basic preparation are significantly higher than advertised rates, and others report negative experiences involving missed appointments or perceived rudeness during interactions.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great customer service and very informative! Quick and efficient! Thank you Martin and Helen!
Hello LeMerle, We’re so happy to hear you had a great experience! Our team is here to make tax season easier, and we’d love to help you again next year. Thank you for choosing Jackson Hewitt! - Siloam, Jackson Hewitt Care Team
Martin Waguespack was extremely professional and very helpful .
Hello Scott, thank you so much for your review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive good service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
Helen did my taxes again this year. Wonderful person. Very helpful and kind. Got in and out pretty quick
Gregory, thank you for the awesome review! It's our pleasure to provide you with the utmost professional, cheery, and knowledgeable tax service around! Don't forget, we love referrals! Please send any friends and family our way, we are ready and waiting to provide them with the same wonderful service. You can even earn money for sending them our way with our Refer-A-Friend program! Valid at participating locations only – not valid online. We look forward to seeing you again soon! - Siloam, Jackson Hewitt Care Team
Hellen is amazing!!! I only work with and trust her!!!
Katie, thank you for the awesome review! It's our pleasure to provide you with the utmost professional, cheery, and knowledgeable tax service around! Don't forget, we love referrals! Please send any friends and family our way, we are ready and waiting to provide them with the same wonderful service. You can even earn money for sending them our way with our Refer-A-Friend program! Valid at participating locations only – not valid online. We look forward to seeing you again soon! - Siloam, Jackson Hewitt Care Team
Great service from Ms Helen! Done with easy and in a timely manner!
We love hearing about Ms. Helen's great service to you this season, thank you Simba! 💙 If your friends or family need tax preparation services, please refer them our way. We'd love to exceed their expectations too! Your kind review brightens our day, and we look forward to your next visit with us! - Jen, Jackson Hewitt Care Team
False advertising will never use again. Billed me $449. For basic tax preparation. What a joke. Advertised at $49-$149.. perform tax preparation at Walmart starting at $50. WILL NEVER USE AGAIN!
Thank you for your feedback Shannon, though I'm sorry to read of your concerns with regard to advertising & filing costs this season. We recognize the interest of our clients regarding lower costs, and please know that we're working hard to manage the end cost to you. With that in mind, we provide the opportunity to build valuable relationships with tax experts in-person, who spend hours in training courses yearly to offer accurate and professional tax preparation in the local community. We strive to deliver on our brand promise to our clients, which includes reinforcing our services with a Maximum Refund guarantee along with a Lifetime Accuracy Guarantee & IRS Audit Assistance. If you feel the charges weren't in line with the value we provide, please contact the local office to review the costs of this year's filing, or reach out to our Client Care Team at 800-234-1040 as we would be happy to address any additional questions or concerns. We appreciate the opportunity to be of service. - Jen, Jackson Hewitt Care Team
Ms. Helen Brown, with Jackson Hewitt is a lead tax preparer and did an outstanding job on filing my 2025 tax return. I recommend Jackson Hewitt's knowledgeable tax specialist and tax services. Thank you. Jeanine Hegwood
We're delighted to receive such extraordinary feedback, and appreciate the recommendation for Ms. Helen's outstanding service! 😍 We'd love to take care of any tax preparation needs your friends & family may need handled as well, please refer them our way! Thank you for sharing a great review Jeanine, and we look forward to ensuring we exceed your expectations in future visits here at Jackson Hewitt! 💙 - Jen, Jackson Hewitt Care Team
Helen Brown did a fantastic job helping me file for my deceased Grandma. She was very kind and helped me get everything settled. I will definitely be returning to do mine!
Hello Alexandra, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Excellent and speedy service 🙂
Hi Southern Cutie, thank you so much for taking the time to leave a five-star review! We are happy to hear that you received excellent and speedy service. We appreciate you for being a wonderful Jackson Hewitt Customer! If you have any friends or family in need of tax preparation services, please send them our way. We look forward to future visits with you! - Kayla, Jackson Hewitt Care Team
Helen is amazing, I look forward to seeing her each year✨
Hi Victoria. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team