Customers consistently praise the staff's professionalism, patience, and ability to explain tax details clearly, often noting quick service times and accurate return processing. Many reviewers highlight the office's accommodating approach to last-minute appointments and specific client needs, such as disabilities or complex business situations. However, one critical review cites a significant discrepancy between the initial quote and the final cost, noting that the actual amount owed was nearly triple the estimated price.
Google rating: 4.9 out of 5 from 125 reviews (92% five-star).
Reviews on this page: 125 Google reviews (69 with written comments).
Owner responses: the business replied to 89% of reviews.
Most recent review: April 10, 2026.
Service: Tax Preparation Service serving Washington, District of Columbia.
Data from Google, last updated November 11, 2026.
Star ratings
125 Google reviews we collected
4.9of 5
5 stars11592%
4 stars86%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
98%praise
Praise8298%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3542%
Quality & results1315%
Speed & response1012%
Communication1012%
Would recommend911%
Price & value45%
Honesty & trust34%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Flowers CPA is the most incredible professional I have ever dealt with for my taxes and small business.”
“She is tremendous- diligent, thorough, patient, kind and tirelessly dedicated to her clients.”
“Anita was pleasant to speak with, she walked me through everything in detail, and I was in and out within an hour.”
“Ms Jones thoroughly explained step by step how my taxes would be done.”
“I highly recommend them and will continue to make my yearly appointment!”
“Patient, competent, excellent customer service, and fair price!”
“JH is the only tax place that I trust with my taxes & I recommend everyone to choose JH when it comes to your taxes.”
People customers mention
Burnell4 reviews
Anita3 reviews
Flowers3 reviews
Hill3 reviews
Bell3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
My interaction with this Jackson Hewitt office was limited, but it went very well. I contacted them about a very last minute need for our taxes five days before the deadline. Our current CPA was not very helpful about this issue, and I called several other tax preparers who told me they were too busy. When I spoke with customer service for Jackson Hewitt, I was told that although they were very busy they would meet with me on Sunday. I scheduled the appointment and was very thankful for this. This office is a couple hours from my house, so after scheduling the appointment I ended up speaking with another Jackson Hewitt office that is closer to where I live and they suggested that they could file an extension for us. Since this other office is closer, I ended up canceling my appointment for Sunday, but in the end it shows that they were willing to assist in a difficult situation and I appreciate it.
Response from the owner · 7 months ago
Mike, thank you for sharing your feedback. We’re happy to hear that you found our team willing to assist and we appreciate you taking the time to let us know about your positive experience.
Siloam, Jackson Hewitt Care Team
Tea Em Zee7 reviewsiTotal number of Google reviews Tea has written across all businesses on Google Maps, not just this one.
Ms. Anita was pleasant to speak with, she walked me through everything in detail, and I was in and out within an hour. I’m grateful for her and Jackson Hewitt of 8th St. in Southeast Washington DC.
Services: Income tax return filing
Response from the owner · 7 months ago
Hello Tea, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
Shanice MigginsLocal Guide · 19 reviewsiTotal number of Google reviews Shanice has written across all businesses on Google Maps, not just this one.
This is my second time with Jackson Hewitt at this location, I have nothing but good things to say. Answers my questions, prompt with service and understanding of my situation. I highly recommend this branch of Jackson Hewitt. I will be going back next year to this location. 😊
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago
Hello Galaxystar, thank you so much for your five-star review! We are happy that we were able to satisfy your tax needs. We look forward to serving you for many years to come. Please be sure to send your family and friends our way, our team loves referrals, and we'll make sure they receive five-star service too. Have a wonderful day and thank you for using Jackson Hewitt. - Siloam, Jackson Hewitt Care Team
Windsong Hollis2 reviewsiTotal number of Google reviews Windsong has written across all businesses on Google Maps, not just this one.
Ms. Flowers CPA is the most incredible professional I have ever dealt with for my taxes and small business. She is tremendous- diligent, thorough, patient, kind and tirelessly dedicated to her clients. Oh how I wish I had known about her a decade ago. My family and I will continue to work with her even if we should move outside DC. She is also reassuring and alleviated our anxiety with her generous time and explanations. I couldn’t recommend anyone more than her and am so relieved to have found her office. She is also conveniently located on the Hill and has gone above and beyond all our expectations. Thanks so much!
Response from the owner · a year ago
Thank you so much for the heartfelt review! We’re thrilled to hear that Ms. Flowers provided such exceptional service and support. We’re honored to have earned your trust and look forward to continuing to serve you and your family.
Siloam, Jackson Hewitt Tax Services
Loraine Peterson18 reviewsiTotal number of Google reviews Loraine has written across all businesses on Google Maps, not just this one.
They are family friendly. This year they provide me with excellent service by me being handicapped and understood my situation when I could not keep my appointments, they gave me options to work with as well as preparing my taxes perfectly by their policies and standards in preparing my taxes and they assist me with all possible help, I like their customer service; and that they keep up with the latest updates regarding changes in taxes preparation.
Response from the owner · 4 years ago
Hello Loraine, Your stellar recommendation for the local office brightens our day, thanks! 😍 If your friends or family need tax prep services, please refer them our way, our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the great review, and look forward to the next opportunity to exceed your expectations! 💙 - Teashana, Jackson Hewitt Care Team
Delores Johnson DavisLocal Guide · 19 reviewsiTotal number of Google reviews Delores has written across all businesses on Google Maps, not just this one.
Was very polite, and to the point although my refund was less than expected I was pleased.
Response from the owner · a year ago
Thank you for leaving a review, Kenneth! We're pleased to hear that your representative was polite and to the point, making your experience pleasant despite the lower refund. Please consider recommending your friends and family to our office so they can receive the same great help. Have a wonderful day! -Cris, Jackson Hewitt Care Team
Sara KuhnLocal Guide · 18 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Excellent service. Ms. Flowers was very professional and pleasant.
Response from the owner · 5 years ago
Hello Sara! Thank you so much for the excellent review of our five star service! We look forward to seeing you again next year!
-Danielle, Jackson Hewitt Care Team
Ellen de Bremond8 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
I have been using this particular Jackso Hewitt office for over twenty years and the service and professionalism is outstanding!
The staff if knowledgeable and professional as well as well trained and up to date each year with all of the changing tax law.
I highly recommend them and will continue to make my yearly appointment!
Thanks to all staff and leadership- keep up your high standards!
Response from the owner · a year ago
Hi Ellen, we appreciate you for taking the time to leave us a five-star review! We’re thrilled to know that you have been using our Jackson Hewitt office for over twenty years and find our service and professionalism outstanding. If you have family or friends in need of tax preparation assistance, send them our way, so they can receive five-star service too. We look forward to seeing you again! Thank you for choosing Jackson Hewitt! - Kayla, Jackson Hewitt Care Team
Philp Gibson9 reviewsiTotal number of Google reviews Philp has written across all businesses on Google Maps, not just this one.
Good morning. The entire staff was professional, courteous, friendly and efficient. One rep in particular, Ms. Princess Jones processed my taxes in a timely manner. When I walked in the door, the receptionist greeted me with a warm friendly smile and welcomed me. Ms Jones thoroughly explained step by step how my taxes would be done. During the next evaluation period I think she and the others should receive a pay increase or cost of living increase. Great customer service is valuable to me. We all like that from a company or organization. Good employees who provide such service should be shown appreciation with more pay. If you value your employees and want to retain them you have to pay and acknowledge how important they are to the success of your business. I was expecting such service and it was exceeded 💯 percent. Thanks Jackson Hewitt.
Response from the owner · 3 years ago
Thank you, Philp for your fantastic 5 -star review. We are honored to hear of your excellent experience with Ms. Princess. It is our pleasure to provide our client’s with outstanding, efficient service, as we strive getting the maximum refund possible. If you have any friends or family that needs tax services, we would love to exceed their expectations as well. We cannot wait to see you next tax season! -Melinda, Jackson Hewitt Care Team
