Bathroom remodeler · Atlanta, GA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%73+17.7Value 14%54+7.6Replies to reviews 7%98+6.9Craft & service penalty78−2.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 60 bathroom remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 12%
4.7★★★★★723 Google reviews · 23 photos
91%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, professionalism, and clear communication of the installation crews during tub and shower replacements. Many note that work is often completed in a single day with thorough cleanup and detailed explanations of product care. Criticisms in lower-rated reviews highlight scheduling errors, missed appointments, and high-pressure sales tactics. Some customers also report delays in receiving replacement parts and difficulties reaching customer service for post-installation issues.
Google rating: 4.7 out of 5 from 723 reviews (91% five-star).
Reviews on this page: 723 Google reviews (666 with written comments, 142 with photos).
Owner responses: the business replied to 95% of reviews.
Score profile vs other bathroom remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyBathroom Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jacuzzi Bath Remodel of Atlanta: 79/100 on this factor. Category median: 91.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jacuzzi Bath Remodel of Atlanta: 73/100 on this factor. Category median: 91.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jacuzzi Bath Remodel of Atlanta: 78/100 on this factor. Category median: 95.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jacuzzi Bath Remodel of Atlanta: 54/100 on this factor. Category median: 100.C
54
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jacuzzi Bath Remodel of Atlanta: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jacuzzi Bath Remodel of Atlanta: 98/100 on this factor. Category median: 85.A
98
Bar = this company · dark tick = category median.
Star ratings
723 Google reviews we collected
4.7of 5
5 stars65691%
4 stars203%
3 stars91%
2 stars91%
1 star294%
Praise vs complaints
Phrases our text analysis found in 666 written reviews
96%praise
Praise1,18696%
Complaints464%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price2411%
Reasonable14568%
Overpriced209%
Not sure2512%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38131%
Quality & results33627%
Speed & response19216%
Would recommend13911%
Communication12410%
Price & value413%
Honesty & trust192%
What customers talk about
We read 666 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Xavier and Wyatt were courteous, prompt and efficient with their work.”
“The salesperson who came to my home was unprofessional and extremely pushy.”
“Jack and Isaiah did a great job on our bath to shower conversion.”
“Do not waste your time, terrible experience that is still not over!”
“They came in and did a beautiful job in timely manner.”
“I set up an appointment for a quote on my shower and they never showed up.”
“I would absolutely recommend using Jacuzzi for a bathroom remodal.”
“Customer service is everything in this industry, and based on my interaction, I cannot in good faith recommend this company to anyone.”
“They explained the process and went over the use and care of the product.”
“Costco has an amazing partnership with Jacuzzi and we got a great deal through them.”
“I feel it's way too costly and the results are not worth it.”
“They were also genuinely nice to have in our home, a little funny and very charming, which made the whole process easy.”
“Jacuzzi Bath Remodel of Atlanta is an absolute scam.”
People customers mention
Xavier64 reviews
Sergio39 reviews
Alexis37 reviews
Drew28 reviews
Brian24 reviews
Jean24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jacuzzi Bath Remodel of Atlanta for 8 kinds of job. Pick one to see what they paid and said.
JJimLocal Guide · 52 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I couldn't be happier with the tub removal, walk-in shower installation, that was completed in my master bath by Jacuzzi installers, Xavier & Brishna. They arrived on time. Worked steadily from demolition start, to installation finish, with very few, if any breaks. Should I decide to do the same renovation in one of…
TThomas5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The second crew led by Alexis and Brian got right to work. Both leaders kept my wife and I up to date as the job progressed. Great teams. Took the two teams 6 hours to remove both tub/showers and install the new Jacuzzi shower and Jacuzzi tub/shower.
Great job guys!
Reasonable priceTile work installationBathtub replacementBathtub installation
GGlenda7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
They arrived in the morning and were finished by 4:30. The shower looks great and we are happy with the results.
Installation
HHeather6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Tub, shower installation with new fixtures. Xavier and Wyatt were courteous, prompt and efficient with their work. They explained the process and went over the use and care of the product. Very pleased.
Reasonable priceInstallationBathtub replacementRepair water fixtures
SSabrina12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Drew and Fernando were great. My husband and I are very pleased with the remodal we had. They were very professional and respectful. They came in and did a beautiful job in timely manner. I would absolutely recommend using Jacuzzi for a bathroom remodal.
JJAndrea3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Xavier and Brishna are top notch. They professional and communicated through the whole process… They made sure they delivered to me a top- notch product. I really appreciate the care and pride they showed in their work. My shower is beautiful.
I couldn't be happier with the tub removal, walk-in shower installation, that was completed in my master bath by Jacuzzi installers, Xavier & Brishna. They arrived on time. Worked steadily from demolition start, to installation finish, with very few, if any breaks. Should I decide to do the same renovation in one of my guest bathrooms, I would definitely request Xavier & Brishna to be my installers again.
The second crew led by Alexis and Brian got right to work. Both leaders kept my wife and I up to date as the job progressed. Great teams. Took the two teams 6 hours to remove both tub/showers and install the new Jacuzzi shower and Jacuzzi tub/shower.
Great job guys!
Price assessment: Reasonable price
Services: Tile work installation, Bathtub replacement, Bathtub installation
G
Glenda Manigault7 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
Tub, shower installation with new fixtures. Xavier and Wyatt were courteous, prompt and efficient with their work. They explained the process and went over the use and care of the product. Very pleased.
Price assessment: Reasonable price
Services: Installation, Bathtub replacement, Repair water fixtures, Shower refinishing
Tile types: Other
S
Sabrina Amico12 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Drew and Fernando were great. My husband and I are very pleased with the remodal we had. They were very professional and respectful. They came in and did a beautiful job in timely manner. I would absolutely recommend using Jacuzzi for a bathroom remodal.
J
JAndrea Harden3 reviewsiTotal number of Google reviews JAndrea has written across all businesses on Google Maps, not just this one.
Xavier and Brishna are top notch. They professional and communicated through the whole process… They made sure they delivered to me a top- notch product. I really appreciate the care and pride they showed in their work. My shower is beautiful.
Price assessment: Reasonable price
Services: Installation
Tile types: Other
3
3unic35 reviewsiTotal number of Google reviews 3unic3 has written across all businesses on Google Maps, not just this one.
Xavier, Brishna, and Wyatt just finished up my shower installation. They were very professional, texted me 2 hours before arrival time, they rang my bell on the dot. They kept me informed every step of the way, and asked for my input when necessary. I picked the cafe marble wall and it is beautiful! I LOVE IT! Thank you, guys, thank you Jacuzzi 😊 Eunice K
J
Joe Rez11 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Jack and Isaiah did a great job on our bath to shower conversion. They were professional and courteous. They showed up on time and cleaned up after. The shower looks great.
We had our Jacuzzi shower installed through Costco, and the crew of Xavier, Brishna, and Wyatt was great from start to finish. They arrived on time, communicated clearly at every step, and were very detail-oriented. They were also genuinely nice to have in our home, a little funny and very charming, which made the whole process easy. Highly recommend, and we'd ask for this team again.
Services: Bathroom remodeling, Shower refinishing
Tile types: Other
Response from the owner · a week ago
Hello Jodi, thank you for sharing your experience with Xavier, Brishna, and Wyatt. We're glad their attention to detail and positive attitude made the installation process easy for you. Enjoy your new shower!
