I had an outstanding experience working with her. From the very beginning, she made me feel like more than just a client. She took the time to understand both my business and my personal tax situation, answered all of my questions, and explained everything in a way that gave me confidence throughout the process. Communication was always prompt and professional, and I felt supported every step of the way. I also want to recognize Cynthia, who was incredibly helpful, friendly, and responsive whenever I had questions or needed assistance. It was clear that the entire team genuinely cared about providing excellent service. Her attention to detail, knowledge, and dedication made the entire process smooth and stress-free. I truly appreciate everything they have done for me and highly recommend them to anyone looking for a trustworthy, knowledgeable, and dependable tax professional.
Jaime M Humphrey CPA LLC
Jaime M Humphrey CPA LLC at a glance
Customers frequently cite prompt communication, quick turnaround times, and clear explanations of personal and business tax matters as key benefits. Reviewers also note the firm's use of user-friendly software for document collection and reasonable pricing for tax preparation and financial strategy services. One recurring criticism involves a lack of responsiveness and perceived inconsistency in service quality when a client's business faced financial difficulties, leading to errors in tax filings.
- Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
- Reviews on this page: 20 Google reviews (20 with written comments).
- Owner responses: the business replied to 25% of reviews.
- Most recent review: June 29, 2026.
- Service: Payroll Service serving Houston, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
20 Google reviews we collected
- 5 stars1995%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star15%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
- Praise4198%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Speed & response1229%
- Staff & attitude1126%
- Communication614%
- Quality & results512%
- Would recommend410%
- Honesty & trust37%
- Price & value12%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication was always prompt and professional, and I felt supported every step of the way.”
“The software she uses is very user friendly and organized.”
“…e time to understand both my business and my personal tax situation, answered all of my questions, and explained everything in a way that gave me conf…”
“g Andrea Blackwell) have done an amazing job with our personal and business tax returns.”
“I truly appreciate everything they have done for me and highly recommend them to anyone looking for a trustworthy, knowledgeable, and dependable tax p…”
“It was clear that the entire team genuinely cared about providing excellent service.”
“Finally, an accountant that listens, works quickly and accurately, and does this at a reasonable cost.”
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Terrible experience! The owner showed attentiveness when she thought she was securing a million dollar client. Messed up my taxes the first year and I caught her mistake and still paid $2k for her services. Taxes for 2025, barely any communication b/c my company fell on hard times. And now not responding to emails. Customer service is all depending on her mood, and she’s very quick tempered and curses like a sailor
Hello Briana, We're sorry to hear that you feel this way. To clarify, we were unable to process your 2025 tax returns because the required signed documents were never submitted, and we did not receive any further communication regarding your business or personal taxes until June 2026. Without the necessary paperwork, we could not ethically or professionally file a return or extension on your behalf. We value clear communication and strive to provide every client with accurate, professional service. We wish you and your business all the best moving forward.
Jaime and her team are amazing. They always come through. I would highly recomend.
- Price assessment: Great price
- Services: Tax Accounting
Service was impeccable! Jamie took my stress away and handled my return the same day. The software she uses is very user friendly and organized. Thank you so much for serving me.
- Services: Individual income tax return preparation
Finally, an accountant that listens, works quickly and accurately, and does this at a reasonable cost. I was beginning to think this level of service was a thing of the past!
- Price assessment: Reasonable price
- Services: Trusts & estates accounting, Business tax return preparation, Individual income tax return preparation
Jaime Humphrey CPA and her team (e.g Andrea Blackwell) have done an amazing job with our personal and business tax returns. Ms. Humphrey is an excellent CPA. She has done an amazing job helping us with tax and financial strategies as well. J Humphrey and her staff communicate frequently and effectively with us too. My wife and I are extremely pleased with their services. Thank you very much,
- Price assessment: Reasonable price
- Services: Business tax return preparation, Tax problem consulting, Payroll accounting, Tax Accounting, Business tax planning, Tax planning, Financial analysis of business plans, Individual income tax return preparation, General bookkeeping
Jamie and her team provided the best tax return preparation I have experienced in years. The process was smooth, communication was prompt and clear. I will definitely plan to be a long term client.
- Price assessment: Reasonable price
- Services: Business tax return preparation, Tax Accounting
Working with Humphrey CPA has been one of the best experiences with a CPA firm since I started my business. The collection process of all of my documents and information was seamless! Once I realized it was an app that made it even better. I was able to sit down & scan everything in directly from my phone with ease. Plus, the turnaround time was phenomenal! I have never had my return completed so efficiently and quickly when it comes to my business. If you are looking for a firm that does phenomenal work, please set up a consult!
- Price assessment: Reasonable price
- Services: Business tax return preparation, Individual income tax return preparation
I've been a client to Jaime for many years, and this year, as always, Jaime and Cinthya have provided me with excellent service. They go out and beyond to help me maximize my Tax Return. Thank you to both of them!
My family has been going to Jaime for several years. She always handles our account/s with professionalism and honesty. There was so many variables for my taxes this year - we were glad to have someone who knows EXACTLY what they are doing. Our family feels secure with her handling our taxes. Thank you so much for your service!!! Highly highly highly recommend ☺️
Business details
- Address: 4615 SW Freeway Service Rd, Houston, TX 77027
- Phone: (713) 840-9050
- Website: jhumphreycpa.com
- Service area: Houston, TX