Customers frequently cite rapid response times, same-day service, and clear communication as key strengths of the business. Reviewers describe the team as professional and knowledgeable, with many noting that estimates were fair and work was completed efficiently. However, a small number of one-star reviews highlight instances of perceived rudeness and a lack of follow-up on initial inquiries.
Google rating: 4.9 out of 5 from 133 reviews (98% five-star).
Reviews on this page: 133 Google reviews (127 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 13, 2026.
Service: Ceiling Fan Installer serving Gary, Indiana.
Data from Google, last updated November 11, 2026.
Star ratings
133 Google reviews we collected
4.9of 5
5 stars13198%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 127 written reviews
98%praise
Praise29898%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6421%
Speed & response6120%
Staff & attitude5819%
Would recommend4515%
Price & value4013%
Communication207%
Honesty & trust155%
What customers talk about
We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I will pass on the wonderful experience and service I received to others.”
“Tony was prompt, communicative, and flexible with scheduling.”
“His team that came to do the electrical work we needed were wonderful and courteous.”
“We’ll definitely use JAL for our future electrical needs and would recommend them to anyone in search of a solid electrician company”
“I felt that the estimate we received was fair and payment was easy.”
“…ake you wait and tell you upfront what your going to pay they are not pricey I would call they anytime I ever need them and recommend like I already s…”
“Excellent communication, even with overwhelming workload.”
“I highly recommend JAL Electrical to anyone looking for reliable, high-quality electrical services.”
People customers mention
Tony17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tony was prompt, communicative, and flexible with scheduling. His team that came to do the electrical work we needed were wonderful and courteous. I felt that the estimate we received was fair and payment was easy. We’ll definitely use JAL for our future electrical needs and would recommend them to anyone in search of a solid electrician company
Thank you so much for your kind words, Betsy. We’re glad to hear that our team provided a smooth experience and that the scheduling and installation process worked well for you. We truly appreciate your trust and your recommendation. If you ever need help with future electrical projects, our team will be ready to support you again.
Have a great day and thanks for choosing us!
Rochelle Wyatt16 reviewsiTotal number of Google reviews Rochelle has written across all businesses on Google Maps, not just this one.
JAL Electrical Construction LLC Came out and put dusk to dawn lights around my house. I had some, but they have not been on in about six years or so and it was very dark around the house. I spoke with Tony, who assured me that his team could take care of the problem and needless to say I am very thankful and happy that they were able to fix the problem. My house is literally lit up like a Christmas tree on both sides. I will most definitely use them again for all my electrical needs. It's so refreshing to find a company that stands on business. I will pass on the wonderful experience and service I received to others.
A happy and satisfied customer
Rochelle
Price assessment: Reasonable price
Price: $500–1,000
Services: Light fixture installation
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you so much, Rochelle! We're so happy your home is all lit up again after so many years. Tony and the team were glad to take care of it for you, and we truly appreciate you sharing your experience with others. We'll be here whenever you need us!
MichaelLocal Guide · 92 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Rude and doesn't respond to inquiries.
Called and gave a detailed description of my issue and was asked to send a text describing it as well.
They said they would make it out probably within a few days.
After texting, I waited a few days and called back since I received no follow up or contact, and Tony was mad and upset that I asked what the status was.
Services: Electrical outlet & switch repair
Laura Jones3 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Awesome, awesome contractors! They saved my life after the August 11th NWI disaster ripped my outdoor electrical connections to pieces. I will definitely use them again for other projects and suggest you put them in your contacts NOW whether or not you are in need of their services — someday you’ll be glad you did. Thank you for the outstanding work Tony and crew!
Price assessment: Reasonable price
Services: Electrical power restoration
Response from the owner · 2 months ago
Thank you so much for the incredible five-star review, Laura! Storm emergencies can be overwhelming, so we are glad Tony and the crew could step in and safely restore your electrical connections when you needed it most. Your strong recommendation and kind words mean the world to our team. Thank you for your trust, and we look forward to helping you again whenever you need us!
Ariana Alvarado9 reviewsiTotal number of Google reviews Ariana has written across all businesses on Google Maps, not just this one.
Amazing service. I spoke with Tony and he came by the same day. Took a look and told me exactly what needed to be done. Reasonably priced. The guys came in and were professional and quick. Everything is in fine working order now.
Response from the owner · 2 months ago
Thank you so much for the five-star review, Ariana! We are thrilled to hear that Tony was able to assess everything the same day and that our team got your electrical work done quickly and professionally. Providing clear explanations and fair pricing is always our goal. We appreciate your trust and support!
Eric AtwoodLocal Guide · 21 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Excellent communication, even with overwhelming workload. Work was done as promised and great quality work and promptly within a day. Best company to call for any of your electrical needs. Very happy with the service and work provided. Ask for Tony.
Very
Response from the owner · 2 months ago
Thank you so much for the outstanding five-star review, Eric! Clear communication and prompt, high-quality work are top priorities for us, even during our busiest times. We're thrilled to hear how happy you are with the service, and we’ll be sure to pass along your special shout-out to Tony. We truly appreciate your trust and recommendation!
Candice Houck13 reviewsiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
Such a great experience. They came highly recommended and didn’t disappoint. Where here within 24 hours to fix an issue during the major storms we had. Thanks so much!
Price: $2,000–2,500
Response from the owner · 2 months ago
Thank you so much for the fantastic five-star review, Candice! Storms can cause serious headaches, so getting to your home within 24 hours to take care of the issue was our top priority. We are thrilled to hear we lived up to your high expectations. Thank you for trusting us and for your kind words!
Courtney Matulis1 reviewiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
We had a great experience working with JAL Electric to have our pool pump and pool heater installed, as well as an electrical panel replaced. Tony is very professional and knowledgeable and took the time to explain everything. His team is friendly, professional and efficient! We will definitely use them again in the future!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you so much for the wonderful five-star review, Courtney! We are thrilled to hear you had a great experience with the installation of your pool equipment and panel replacement. Tony and the entire crew take great pride in being clear, professional, and efficient. We truly appreciate your trust and look forward to helping you again in the future!
Eric Comiskey5 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Thank you so much for the five-star review, Eric! We know electrical issues can't wait, so getting to your location within the hour to assist you was our top priority. We are thrilled you were happy with our quick response, fair pricing, and installation service. We truly appreciate your support!
ekebla22Local Guide · 21 reviewsiTotal number of Google reviews ekebla22 has written across all businesses on Google Maps, not just this one.
Extremely fast response, great service, friendly. They were able to replace my destroyed meter box, riser, and weather head that was ripped off my house by the recent storm in Homewood.
I called them for a quote early in the afternoon. Few hours later they arrived and they were all done by 5pm.
I will definitely be reaching back out of I continue to have issues or need further electrical work done.
Thank you so much for the five-star review! Dealing with storm damage can be overwhelming, so we made it a priority to get to Homewood, replace your meter box, riser, and weather head, and get everything fully restored that very same afternoon. We are thrilled you were pleased with our fast response, reasonable pricing, and friendly service. Thank you for trusting our team—we're always here whenever you need future electrical work!
