JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South
Janitorial service · Memphis, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%82+23.2Replies to reviews 8%88+7.2Craft & service penalty99−0.1Momentum penalty64−3.6Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 50 post construction cleaningiPosition by Experts Score among all companies we track in this category. · better than 16%
4.9★★★★★137 Google reviews · 3 photos
97%five-star reviews
4.68★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South at a glance
Google reviewers rate the company 4.9 out of 5 based on 137 reviews, noting that the owner responds to 82 percent of feedback. Customers frequently praise the punctuality, professionalism, and thoroughness of the cleaning teams, as well as the clear communication and availability of management. Recurring themes include reliable weekly office maintenance, attention to detail, and responsive customer service. However, low-star reviews highlight specific instances of inadequate cleaning duration and unprofessional behavior by employees driving company vehicles.
Google rating: 4.9 out of 5 from 137 reviews (97% five-star).
Reviews on this page: 137 Google reviews (97 with written comments).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 28, 2026.
Service: Post Construction Cleaning serving Memphis, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other post construction cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
This companyPost Construction Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South: 87/100 on this factor. Category median: 94.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South: 82/100 on this factor. Category median: 91.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South: 64/100 on this factor. Category median: 100.B
64
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JAN-PRO Cleaning & Disinfecting in Memphis & the Mid-South: 88/100 on this factor. Category median: 82.A
88
Bar = this company · dark tick = category median.
Star ratings
137 Google reviews we collected
4.9of 5
5 stars13397%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
98%praise
Praise12598%
Complaints22%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results3729%
Staff & attitude2923%
Would recommend2721%
Speed & response1512%
Communication108%
Honesty & trust97%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Have been using Jan-Pro for a few years now and they have always exceeded my expectations.”
“Shirley Johnson is so sweet and such a delight to be around.”
“I highly recommend JAN-PRO for any business/cleaning needs.”
“The team has been professional, responsive, and thorough throughout the process.”
“They arrived on time, communicated clearly, and were professional and friendly throughout the appointment.”
“I would definitely recommend them to anyone looking for a reliable and professional cleaning service!”
People customers mention
Brenda10 reviews
Patterson6 reviews
Johnson5 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNicole4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★
The cleaning of our office is horrible! They are in and out in 30 minutes. The office cannot even be vacuumed in that time! Nothing is ever dusted and the dead bug in the bathroom for the past month tells me they aren't cleaning those floors either.
WWendellLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Have been using Jan-Pro for a few years now and they have always exceeded my expectations. They do a very nice job.
TTaija8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We love having Arlington S & L cleaning company to clean budget blinds. Shirley Johnson is so sweet and such a delight to be around.
BBarbie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris and Terry doing an exceptional job every week On keeping our office clean. We appreciate their exceptional service and professionalism.
RRachel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
From day one, Glynis and Robert of JAN-PRO have been nothing short of miracle workers. Working in a shop that puts out so much dust and debris, is definitely not an easy feat to take on. They faced it head on and the office and shop is in the cleanest shape we have ever seen it in. I highly recommend JAN-PRO for any business/cleaning needs.
MMarie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We truly appreciate the work Shirley and her team has done for our building. They have been doing an excellent job helping us reset and restore our space, and the attention to detail has not gone unnoticed. The team has been professional, responsive, and thorough throughout the process. We are so grateful for their…
The cleaning of our office is horrible! They are in and out in 30 minutes. The office cannot even be vacuumed in that time! Nothing is ever dusted and the dead bug in the bathroom for the past month tells me they aren't cleaning those floors either.
Response from the owner · 3 days ago
Oh Nicole Thank you for bringing this to our attention. I’m sorry to hear that the cleaning service has not been meeting your expectations. A thorough and consistent cleaning is important, and I understand how frustrating it must be to see issues like the dead bug and dust going unaddressed.
Would you please email me at [email protected] with the name of your company so that we can make corrections immediately.
Your feedback is valuable, and we want to make sure the office environment is clean and comfortable for everyone.
C
Calvetta MathisLocal Guide · 21 reviewsiTotal number of Google reviews Calvetta has written across all businesses on Google Maps, not just this one.
Kecia/Vashon are Great!!!! IBank Germantown is always on point!
Response from the owner · a year ago
Thank you Calvetta for taking the time to submit a review. Our Franchise owners work very hard to make sure the needs of their customers are attained and we appreciate you for recognizing their efforts.
T
Toye BogardLocal Guide · 18 reviewsiTotal number of Google reviews Toye has written across all businesses on Google Maps, not just this one.
From day one, Glynis and Robert of JAN-PRO have been nothing short of miracle workers. Working in a shop that puts out so much dust and debris, is definitely not an easy feat to take on. They faced it head on and the office and shop is in the cleanest shape we have ever seen it in. I highly recommend JAN-PRO for any business/cleaning needs.
Response from the owner · a month ago
Thank you Rachel for taking the time to compliment Glynis and Robert bringing your building up to standards.
M
Marie Lucero1 reviewiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
We truly appreciate the work Shirley and her team has done for our building. They have been doing an excellent job helping us reset and restore our space, and the attention to detail has not gone unnoticed. The team has been professional, responsive, and thorough throughout the process. We are so grateful for their hard work and the difference they are making in getting our building back to a clean, safe, and welcoming environment.
- Marie Lucero, Tyson Learning Center
CBO- Shirley B. Johnson
Arlington S&L Cleaning Company
Response from the owner · a month ago
Thank you Marie. Shirley and her team thank you for the kind feedback and the team values their partnership in restoring the building.
J
Justin Love1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Kathryn Hough-Lynn Whitsett
CBO-SHIRLEY JOHNSON
ARLINGTON S&L CLEANING COMPANY, had been servicing us over a year. The company work has been Awesome. There work had been outstanding.!!!!!!!
Response from the owner · a month ago
Thank you Justin, Kathryn and Lynn
Shirley's team is always striving to make sure her customers are satisfied
