Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
Google reviewers rate Jan-Pro Cleaning & Disinfecting 4.8 out of 5 based on 502 reviews, with the owner responding to 75 percent of them. Positive feedback highlights thorough office and floor cleaning, punctuality, and clear communication regarding scheduling and service details. However, a pattern of criticism in low-star reviews involves missed appointments, perceived fraudulent billing practices, and difficulties canceling contracts, contrasting with the generally favorable experiences reported by regular clients.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
502 Google reviews we collected
Phrases our text analysis found in 365 written reviews
How often each topic comes up in the written reviews
We read 365 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The clear attention to detail is one of the main reasons why I have really enjoyed working with them so far.”
“the carpet cleaning class was very knowledgeable and it was a very great learning tool for myself.”
“Haven't used the service but their sales team often call my company and they are abrupt and rude.”
“Highly recommend their attention to detail and amazing customer service.”
“…th us, scheduling appointments for additional services, and has been quick to address any issues!…”
“Chris has always done a great job and communicates well with scheduling etc.”
“She is dependable, thorough, and always leaves the office looking fresh, clean, and welcoming.”
“According to our cctv, there were at least two times that they fraudulently claimed to have cleaned and didn’t show up.”
“Daniel Westergaard is the rep we have worked with there the most and he always makes sure to get us competitive and fair quotes quickly!”
praise complaint · found by our text analysis, Google review wording unchanged.
Wow.. the carpet cleaning class was very knowledgeable and it was a very great learning tool for myself.. Thanks Bradley!!
Brenda cleans where I work and she always does such a good job and is so sweet and friendly !
We love working with this company. Our building is always clean and if something out of the ordinary happens they take care of that as well. Simply amazing!
We LOVE Jan Pro!! We recently started using them for our office cleaning and have been so impressed. The clear attention to detail is one of the main reasons why I have really enjoyed working with them so far. They have been exceptional about checking in to make sure we are enjoying their services so far. We went…
Jan Pro cleaned our office space and has been our best clean in 5 years! Highly recommend their attention to detail and amazing customer service.
Did a cleaning for our new showroom opening. Everything thoroughly cleaned and ready for opening.
4.8 ★★★★★ 502 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I enjoyed the carpet cleaning course.Instructor was very knowledgeable.
Thank you, Tyrone! JAN-PRO Cleaning & Disinfecting in Oklahoma City is glad to hear the carpet cleaning course met your expectations. The knowledge shared will surely enhance your commercial cleaning skills!
Wow.. the carpet cleaning class was very knowledgeable and it was a very great learning tool for myself.. Thanks Bradley!!
Hi, LaDonna! Thank you for the 5 stars! Your feedback is highly valuable for JAN-PRO Cleaning & Disinfecting in Oklahoma.
Brenda cleans where I work and she always does such a good job and is so sweet and friendly !
Thanks a lot, Hannah! We appreciate your kind words about our team. It's great to know that you find our service both effective and friendly. Your feedback motivates us to maintain our high standards.
We love working with this company. Our building is always clean and if something out of the ordinary happens they take care of that as well. Simply amazing!
Thank you so much, Precious! We appreciate your kind words and are delighted to know that our team's efforts keep your building in great condition. It’s our goal to ensure everything is taken care of, and we're glad to hear that we met your expectations.
We LOVE Jan Pro!! We recently started using them for our office cleaning and have been so impressed. The clear attention to detail is one of the main reasons why I have really enjoyed working with them so far. They have been exceptional about checking in to make sure we are enjoying their services so far. We went through 3 precious cleaners and this is the best one we’ve used to far! their services are wonderful, they do a great job cleaning. 10/10!
Thanks for the great feedback, Olivia! It's wonderful to know that our team's attention to detail has made such a positive impact on your office cleaning experience. We appreciate your support and are glad to have you with us as a valued client.
Jan Pro cleaned our office space and has been our best clean in 5 years! Highly recommend their attention to detail and amazing customer service.
Thank you so much, Daion! We appreciate your kind words about our team's attention to detail and customer service. It's rewarding to know that our efforts have made a positive impact on your office space.
Isai and his team do an amazing job! Communicating and cleaning!
We appreciate your kind words, M! It's great to know that our team is meeting your expectations with both communication and cleaning. Your feedback motivates us to keep delivering quality service.
My office looks great! Very happy with the cleaning.
Thanks for sharing your feedback, Tessa! It's wonderful to know that you're very happy with the cleaning and that your office looks great. Our team is dedicated to providing a high standard of service, and your satisfaction is our priority.
Orlean is the best
Thanks for sharing your feedback, Jessica! We're glad to hear that you had a positive experience with our team. Your support means a lot to us.
Brad is the best
Thanks for your thoughtful feedback, Matthew! We're pleased to know you had a great experience with our team. Your satisfaction is important to us, and we appreciate you taking the time to share your positive thoughts.
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Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts
