Jarboe's Heating, Cooling, Plumbing & Electrical at a glance
Customers frequently praise Jarboe's for punctual arrival, clear communication, and professional handling of plumbing, HVAC, and electrical repairs. Positive reviews often highlight same-day service availability and technicians who explain issues thoroughly. However, recurring criticisms in low-star feedback focus on high pricing compared to competitors, aggressive sales tactics for system replacements, and instances where repairs failed to resolve the original problem.
Google rating: 4.8 out of 5 from 5,997 reviews (90% five-star).
Reviews on this page: 5,997 Google reviews (3,966 with written comments, 18 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Dryer Vent Installation Service serving Louisville, Kentucky.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
5,997 reviews on Google
5★5,424
4★241
3★61
2★46
1★225
Reviews from Google, shown as published (original wording, unedited).
PW
Paul Walz9 reviews
★★★★★
I recently had the pleasure of working with Jarbo's Plumbing, and I can't say enough good things about their team, especially Lloyd Ellison! From start to finish, the experience was top-notch. Lloyd's professionalism, knowledge, and attention to detail truly set him apart.
Lloyd was punctual, arriving exactly when he said he would, which is already rare to find with most home service companies. He took the time to carefully explain the plumbing issues I was dealing with and patiently answered all my questions, ensuring I felt comfortable and informed about every step of the repair process. Not only did he resolve the problem efficiently, but he also provided advice on preventing similar issues in the future.
The level of customer service at Jarbo's Plumbing is outstanding, and Lloyd’s dedication and skill were evident throughout. It’s clear he takes pride in his work, and his expertise left me feeling confident that my home was in good hands. I highly recommend Jarbo's Plumbing and Lloyd Ellison for anyone looking for reliable, skilled, and personable plumbing service!
Response from the owner · 2 years ago
We're overjoyed to hear about your positive experience with Lloyd and our team at Jarboe's Plumbing. Thank you for sharing your feedback!
Came to my house yesterday to repair non-working heat pump/AC unit. Almost $400 later and it’s still not working. It’s now running non-stop too so my electric bill will be through the roof.
We have used Jarboe's at every house we have lived in. From plumbing issues major and small to having them replace our furnace at the current house that was unsafe. Today was another reason why we do!
Drew Shadden was the technician that came out same day. We had our appointment set for 2-4 but Drew called and asked if he could come early. This is a common courtesy other service providers we have used do not do and just show up. We called because we were selling our house and wanted to get things in good working condition for the new homeowners. Our toilet has always flushed but not well. So we wanted to see if we could get it fixed. We have had other service providers here and they never seem to be prepared with all their equipment, or even shoe covers to enter a home. Drew came with everything he needed, was extremely professional, friendly, and to top it all off got our toilet flushing better than it has since we moved in 6 years ago. We will continue to use Jarboe's at our next home if we ever need anything fixed! Big thank you to Drew, give the man a raise!
Price assessment: Great price
Services: Toilet repair
Response from the owner · a week ago
We’re happy to hear Drew provided such professional, courteous service. Thank you for trusting Jarboe’s for every home—you can count on us for the next one!
Had someone come out 3 times (paid EVERY time) and the last time they told me my leak was fixed, a few months later we realized it wasn't, and now a couple hundred dollar job is looking like it will be 4-5k. Extremely upset about this.
Price assessment: Overpriced
Price: $1,200–1,400
Services: Plumbing leak detection, Faucet repair
Response from the owner · 4 days ago
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it can be to have multiple service visits, especially when you've paid for each one, only to discover that the issue may not have been fully resolved.
We would like to clarify that the three service visits took place over the course of nearly a year, rather than within a short period of time. While we understand your frustration, this timeframe is important to consider when evaluating the previous repairs and the current issue, as plumbing conditions can change over time.
At Thomas & Galbraith, we strive to provide dependable service and lasting solutions. We take concerns like yours seriously and would appreciate the opportunity to review your service history, previous repairs, and the current situation to better understand what occurred.
We value your feedback and welcome the opportunity to discuss your concerns further and work toward an appropriate resolution. Thank you for bringing this to our attention.
Great Experience with Austin and SupervisorTony Skeeter. Austin completed diagnostics and Declogged drain. Tony utilized camera to ensure no additional problems and explained exactly what I was viewing.
Both gentlemen were on time efficient and one of the most pleasant interactions I have had dealing with a plumbing problem. Excited to have the one year warranty that is included with this service.
Please escalate this rating to the appropriate management team for recognition.
Larissa S.
Response from the owner · 2 weeks ago
Thank you for taking the time to share your experience, Larissa. We’re thrilled Austin and Tony provided prompt, thorough service and clearly explained their findings. We’ll share your recognition with our management team.
Call somebody else. They installed a water heater for me and I was out of town negotiating on phone. They billed me $2800 for a water heater in a 1600 sq ft home. The invoice just said $2800, water heater. I later learned they scammed me. Told me I needed a giant water heater when I didn't. Competitors charged half this price. And to top it all, they didn't properly seal the gas line and my tenants had a gas leak for several months before I discovered it.
Services: Water heater installation
Response from the owner · 2 weeks ago
We’re sorry to hear about your experience; however, based on our records, we have not serviced your home since 2019. Our records indicate that we installed a water heater at that time, but the details described in your review do not match our records.
It’s possible you may be referring to a different company. We would be happy to review the matter further if you believe this review is regarding our company.
If you want QUALITY service DO NOT call JARBOES.
Jarboes himself sold me on a solution without doing the prerequisites work to determine if it was going to work
After the technician wasted my money they tried selling me on 17k repair in order to get my money back.
I was able to get my entire plumbing issue fixed for a fraction of what they offered me.
TOTAL SCAM!!!!!
Response from the owner · 3 weeks ago
We’re sorry to hear you were dissatisfied with your experience. However, we want to clarify the work that was performed and the options that were presented.
The jetter service provided was specifically explained as not being a permanent solution. Your home has existing cast iron piping that is rusting and contributing to the recurring plumbing issues. We provided a more permanent solution by recommending replacement of the affected lines rather than continuing to address the symptoms.
We stand by the work performed and the recommendations provided based on the condition of your plumbing system. We’re glad you were ultimately able to find a solution that worked for you, but we do not agree with the characterization of our services as a scam.
Three repairs were completed. Arrived on time and were very professional and courteous. Have done business with them in the past and will do business with them again in the future.
Price assessment: Reasonable price
Price: $1,400–1,600
Response from the owner · 3 weeks ago
Thanks, Terry! We appreciate your continued trust and look forward to serving you again.
