iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 87 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★116 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$157typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Jasper in the Hollow holds a 5/5 rating from 116 Google reviews, with the owner responding to 97% of them. Customers frequently praise the salon's welcoming atmosphere, professional communication, and skilled stylists who provide detailed services like cuts, color, highlights, and extensions. The primary criticism involves strict adherence to a 15-minute grace period for late arrivals, where clients reported being denied service or charged additional fees after minor delays due to parking issues.
Google rating: 5.0 out of 5 from 116 reviews (98% five-star).
Reviews on this page: 116 Google reviews (111 with written comments, 27 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Jasper in the HollowWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jasper in the Hollow: 95/100 on this factor. Category median: 89.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jasper in the Hollow: 93/100 on this factor. Category median: 83.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jasper in the Hollow: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
5.0of 5
5 stars11498%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
97%praise
Praise15097%
Complaints43%
Price
What customers reported paying
$157+52% vs typical wedding hair stylists
Middle half of what 57 customers paid ($103–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4630%
Would recommend3825%
Quality & results3120%
Honesty & trust1812%
Communication128%
Price & value53%
Speed & response43%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Elijah was very professional, talented, and attentive to every detail.”
“I am so happy I found him and would recommend him to anyone looking for a talented stylist who genuinely cares about his clients.”
“I would not recommend her especially if this is how she treated me as a new client.”
“Finding someone you can trust with your hair is everything, and Eli exceeded my expectations.”
“The environment was exceptional and Joseph truly took the time to listen to what I wanted while prioritizing the health and integrity of my hair.”
“Violet also gave me great advice with my hair-care, answered all of my questions and was overall so welcoming.”
“Joseph is so good and worth it I fly all the way from Seattle just for him to do my hair!”
“I immediately loved his energy and was excited to hear his ideas for changing up my hair.”
People customers mention
Joseph12 reviews
Violet7 reviews
Eli6 reviews
Matt6 reviews
Elijah5 reviews
Makayla5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jasper in the Hollow for 8 kinds of job. Pick one to see what they paid and said.
RRachael3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
⭐⭐⭐⭐⭐
I cannot say enough wonderful things about Eli! From the consultation to the final result, the entire experience was absolutely amazing. He is incredibly talented, meticulous, and truly passionate about what he does. He took the time to listen to what I wanted, paid attention to every detail, and made sure…
Paid $200+HaircutHairstylingHair highlighting
WWendy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hidden gem in midtown. I go to Eli for my full color/highlights and it always comes out amazing. Literally chefs kiss 👨🍳 You will walk out feeling so refreshed and the most beautiful ! Thank you Eli !
Paid $200+BlowoutsHaircutHairstyling
TTeresa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great atmosphere, professional, kind and best of all the best hair cut I’ve ever had. This is my second time here and I’ve been welcomed by kind people always with smiles. I love this place!
Paid $200+HairstylingBlowdry
CCarol5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely loved my experience! I came in for a haircut and blowout and left feeling completely picture ready. My hair felt so healthy, soft, and refreshed, and I absolutely love the cut. He really took his time and made sure everything looked and felt perfect. I couldn’t be happier with how my hair turned out and will definitely be back!
Paid $100–120BlowoutsHaircut
JJordan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jaidan is THE BEST!!!!! Literally trust him to do anything with my hair. He is the sweetest and most accommodating too!! Loveee him and his work 🫶🏼
Paid $200+HaircutBlowdryHair coloring
RRachel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a wonderful experience with Violet!!! She was incredibly kind and did an exceptional job with my haircut, love the layers she gave me. Violet also gave me great advice with my hair-care, answered all of my questions and was overall so welcoming. Would highly recommend booking an appointment with her!
⭐⭐⭐⭐⭐
I cannot say enough wonderful things about Eli! From the consultation to the final result, the entire experience was absolutely amazing. He is incredibly talented, meticulous, and truly passionate about what he does. He took the time to listen to what I wanted, paid attention to every detail, and made sure everything was perfect. My cut and color turned out absolutely gorgeous, and I couldn’t be happier!
Eli and his assistant made the entire experience so comfortable and enjoyable. You can tell he takes tremendous pride in his work, and it definitely shows in the results. Finding someone you can trust with your hair is everything, and Eli exceeded my expectations. I am so happy I found him and would recommend him to anyone looking for a talented stylist who genuinely cares about his clients. Five stars all around!
Hidden gem in midtown. I go to Eli for my full color/highlights and it always comes out amazing. Literally chefs kiss 👨🍳 You will walk out feeling so refreshed and the most beautiful ! Thank you Eli !
I absolutely love going to this salon and seeing Elijah! He absolutely kills it every time and his customers service is unmatched. I always feel so incredibly comfortable and leave feeling confident! I can not recommend this salon more! Absolutely adore my hair!
I absolutely love my hair highlights! The color turned out beautiful, natural, and exactly what I wanted. Elijah was very professional, talented, and attentive to every detail. My hair looks amazing, and I couldn't be happier with the results! Highly recommend! Thank you ❤️
Response from the owner · 2 weeks ago
Thank you so much for your valuable feedback! We look forward to welcoming you back!
T
Teresa Silva10 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Great atmosphere, professional, kind and best of all the best hair cut I’ve ever had. This is my second time here and I’ve been welcomed by kind people always with smiles. I love this place!
Price: $200+
Services: Hairstyling, Blowdry
Atmosphere: Energetic, Cozy
Maintenance: Pristine
Response from the owner · 3 weeks ago
We are so happy you enjoyed and continue to enjoy your experience at Jasper!
C
Carol Gonzalez5 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Absolutely loved my experience! I came in for a haircut and blowout and left feeling completely picture ready. My hair felt so healthy, soft, and refreshed, and I absolutely love the cut. He really took his time and made sure everything looked and felt perfect. I couldn’t be happier with how my hair turned out and will definitely be back!
Price: $100–120
Services: Blowouts, Haircut
Maintenance: Pristine
Response from the owner · a month ago
We are so happy you enjoyed your experience. Jaidyn is exemplary! We can’t wait to see you again!
S
sekina ward5 reviewsiTotal number of Google reviews sekina has written across all businesses on Google Maps, not just this one.
I’ll start by saying: I think I finally found the one! 😂🤎 💇🏽♀️ I walked in with hair that needed SO much love and care. I found Joseph Angel on Instagram, absolutely adored his work, and just had a really good feeling about him and Jasper. Well, let me tell you, he completely exceeded my expectations. From the moment I walked in, I felt so cared for and comfortable. The environment was exceptional and Joseph truly took the time to listen to what I wanted while prioritizing the health and integrity of my hair. But most importantly, I am completely IN LOVE with my hair. Joseph gave me, without a doubt, the best color and cut I’ve ever had in my life. I left feeling like a princess and I genuinely cannot stop looking at my hair LOL. Everyone at Jasper was also so kind, welcoming, and wonderful throughout my appointment. I can’t thank Joseph enough for such an amazing experience. I think I finally found my forever salon and stylist! 🤎✨🪽
Had a wonderful experience with Violet!!! She was incredibly kind and did an exceptional job with my haircut, love the layers she gave me. Violet also gave me great advice with my hair-care, answered all of my questions and was overall so welcoming. Would highly recommend booking an appointment with her!
Price: $80–100
Services: Haircut, Blowdry
Atmosphere: Energetic, Modern
Maintenance: Well-kept
Response from the owner · a month ago
Violet is an incredible artist! We are thrilled you enjoyed your experience and we look forward to welcoming you back!
D
Daniella Saucedo1 reviewiTotal number of Google reviews Daniella has written across all businesses on Google Maps, not just this one.
