Yadira O.Local Guide · 14 reviewsTotal number of Google reviews Yadira has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful and trustworthy people.
Jay's Automotive - Alameda
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%97+13.7Replies to reviews 7%29+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#163 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 25%
4.7 ★★★★★ 531 Google reviews · 23 photos
86%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
11%reviews answered by the owner
Oct 2026latest review
Jay's Automotive - Alameda at a glance
Customers frequently commend the shop for honest communication, fair pricing, and quick turnaround times, noting that staff often provide detailed diagnoses and text updates with photos. However, a pattern of low-star reviews highlights dissatisfaction with diagnostic fees and inflated repair estimates, with some customers alleging they were charged for services not performed or given incorrect advice on necessary parts.
- Google rating: 4.7 out of 5 from 531 reviews (86% five-star).
- Reviews on this page: 531 Google reviews (361 with written comments, 7 with photos).
- Owner responses: the business replied to 11% of reviews.
- Most recent review: October 27, 2026.
- Service: Auto Repair Shop serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Automotive - Alameda: 80/100 on this factor. Category median: 90.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Automotive - Alameda: 79/100 on this factor. Category median: 87.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Automotive - Alameda: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Automotive - Alameda: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Automotive - Alameda: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Automotive - Alameda: 29/100 on this factor. Category median: 61.D
29
Bar = this company · dark tick = category median.
Star ratings
531 Google reviews we collected
- 5 stars45786%
- 4 stars438%
- 3 stars71%
- 2 stars61%
- 1 star183%
Praise vs complaints
Phrases our text analysis found in 361 written reviews
- Praise54497%
- Complaints193%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price926%
- Reasonable2263%
- Overpriced13%
- Not sure39%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude13524%
- Quality & results11120%
- Speed & response9817%
- Price & value7313%
- Honesty & trust7113%
- Would recommend5710%
- Communication183%
What customers talk about
We read 361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“At jays they are always friendly, professional, and honest.”
“Excellent service, fast, friendly, clean location, highly recommended”
“I called Friday at 12 and turns out the resistor is not working and they had to get another one, and that it had to be overnight ed, now at this point…”
“…the vehicle and found a few issues I hadn’t thought of and they work fast, David who answers the phone most of the time does a great job of keeping op…”
“Slow n expensive.”
“They always do a great job on my car, affordable and reliable work.”
“I'm sure they do good work, but they are a bit pricey.”
“Always great with these guys, honest n great job always.”
“This shop comes highly recommended for anyone in need of vehicle repair services.”
“Effective communication is maintained through text messages, which include pictures of the parts that require replacement.”
People customers mention
- Rick 33 reviews
- Jays 8 reviews
- Johnny 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jay's Automotive - Alameda for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
ALocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
At jays they are always friendly, professional, and honest. That's hard to find nowadays. Great work with fair prices.
Reasonable priceAuto water leak repairOil change
NetoLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
The shop offers friendly customer service and provides accurate diagnoses for vehicle repairs. Effective communication is maintained through text messages, which include pictures of the parts that require replacement. Their recommendations are categorized into urgent and non-urgent needs, allowing customers to…
Jesus3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Always great with these guys, honest n great job always. A+ in my book n in this visit wow low price ..........
Great priceVehicle InspectionOil change
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job with my truck, I’ve taken my truck to different places but this place has been the best. They do a great job of doing an overall review of the vehicle and found a few issues I hadn’t thought of and they work fast, David who answers the phone most of the time does a great job of keeping open…
Yolanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I always have had excelent and timely service at Jay's Automotive. Very happy with their expert work as well as their great customer care.
Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticBrake service & repair
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Have been dealing with Jays for 7yrs + and have always had great service ,have recommended others ,my daughter also goes there
Reasonable price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 33 | — |
| Oil change | 29 | — |
| Auto engine diagnostic | 13 | — |
| Air & cabin filter replacement | 10 | — |
| A/C installation & repair | 9 | — |
| Electrical repair | 9 | — |
| Vehicle Inspection | 8 | — |
| Vehicle safety inspection | 8 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 531 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
A GLocal Guide · 41 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAt jays they are always friendly, professional, and honest. That's hard to find nowadays. Great work with fair prices.
- Price assessment: Reasonable price
- Services: Auto water leak repair, Oil change
Mara Hernandez2 reviewsTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio, rápido , amables, locación Limpia ,muy recomendable
jerry spraggins1 reviewTotal number of Google reviews jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood customer service
- Price assessment: Reasonable price
- Services: Oil change
Neto PadillaLocal Guide · 106 reviewsTotal number of Google reviews Neto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe shop offers friendly customer service and provides accurate diagnoses for vehicle repairs. Effective communication is maintained through text messages, which include pictures of the parts that require replacement. Their recommendations are categorized into urgent and non-urgent needs, allowing customers to prioritize repairs effectively. The quality of work performed is excellent, and the charges align with the services provided. This shop comes highly recommended for anyone in need of vehicle repair services.
Jesus Aranda3 reviewsTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great with these guys, honest n great job always. A+ in my book n in this visit wow low price ..........
- Price assessment: Great price
- Services: Vehicle Inspection, Oil change
DavidLocal Guide · 15 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a great job with my truck, I’ve taken my truck to different places but this place has been the best. They do a great job of doing an overall review of the vehicle and found a few issues I hadn’t thought of and they work fast, David who answers the phone most of the time does a great job of keeping open communication and I enjoy that. It’s nice to know the vehicle will be taken care of and they have warranty for the items they provide. I will definitely be going here all the time because they are honest and hard working. The fact they call you to keep you posted is great and David deserves a raise or promotion, he is always very friendly over the phone and keeps his word when he says he will get back to you. I’m glad someone recommended me to this place, it’s hard to find reliable mechanics who don’t try to rip you off.
Response from the owner · a month ago
Thank you so much for the wonderful review, David! We truly appreciate your trust and are glad our thorough inspection, quick service, open communication, and warranty gave you confidence in the work. We’re also very proud to hear how well David took care of you—we’ll be sure he sees your kind words. Thank you for recommending Jay’s Automotive. We look forward to keeping your truck safe and dependable for many years to come!
Nora Trillo5 reviewsTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy visit at Jay's was great, friendly staff.
Yolanda Olivas1 reviewTotal number of Google reviews Yolanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always have had excelent and timely service at Jay's Automotive. Very happy with their expert work as well as their great customer care.
- Price assessment: Reasonable price
- Services: General repairs & maintenance, Auto engine diagnostic, Brake service & repair, Car waxing, Oil change
J G6 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery knowledgeable, always do great work. High recommend!
- Price assessment: Reasonable price
- Services: General repairs & maintenance
Business details
- Address: 7383 Alameda Ave, El Paso, TX 79915
- Phone: (915) 778-0789
- Website: jaysautomotive1.com
- Service area: El Paso, TX