Google reviewers rate JB's Furniture 4.8 out of 5 based on 540 reviews, with the owner responding to 93 percent of them. Customers frequently praise the wide selection, competitive pricing, and friendly staff who assist with finding specific items. Delivery services are often described as prompt, professional, and efficient, including assembly and removal of old furniture. However, some lower-rated reviews criticize instances of rudeness, missed delivery windows without communication, and issues with product quality or pricing for certain items.
Google rating: 4.8 out of 5 from 540 reviews (87% five-star).
Reviews on this page: 540 Google reviews (363 with written comments, 11 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 22, 2026.
Service: Furniture Assembly Service serving Milwaukee, Wisconsin.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
540 reviews on Google
5★470
4★44
3★11
2★6
1★9
Reviews from Google, shown as published (original wording, unedited).
DG
Dorian Gaddis1 review
★★★★★
I’ve purchased several pieces of furniture over the years from sectionals, bedroom sets, decor, etc. Every single time has been an extremely pleasant experience from customer service to the quality/durability of products, to the exclusive items available. Most recently, I purchased a kitchen island that was professionally delivered today and my experience was nothing short of amazing. I love the way it looks in my kitchen, and will continue to support JB’s. If you’re considering getting something from them don’t think twice, just do it. You will not be disappointed!
I've been shopping with JB furniture since 2004. The furniture selection is great and the customer service is always exceptional. They deliver and set your furniture up fast and are always respectful and polite. I would recommend to family and friends and will committee to shop JB Furniture.
This is a great example of what a business should be. Everything was smooth. Got some nice pieces for my new house, and they threw in the settings as a housewarming! Great deals to be found, make sure you walk thru every inch.
Couldn't be happier with our selections. Job well done.
The delivery crew was on time, worked quickly as well. Kudos!
I don’t normally leave reviews but felt this one was justified! From the moment I walked into JB’s and was greeted by Joel I knew I was in good hands. I needed furniture for our new place and he took great care of me. They have a huge selection of furniture and decor. Josh and Jonny were also a huge help and appreciated the professionalism and insight they gave me. Our whole place was furnished by JB’s and I couldn’t be happier! Thanks again 🙏🏻
Customer service in my purchases with the owner was top tier he was SUPER friendly & courteous...delivery was on time , very clean & I love my king size bedroom set. I will shop with them again in the future
