Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
JBRS Carpet Cleaning & Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

JBRS Carpet Cleaning & Restoration

Kendallville, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 41 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JBRS Carpet Cleaning & Restoration is better than 99% of carpet cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JBRS Carpet Cleaning & Restoration is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JBRS Carpet Cleaning & Restoration is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JBRS Carpet Cleaning & Restoration is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JBRS Carpet Cleaning & Restoration is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JBRS Carpet Cleaning & Restoration is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired JBRS Carpet Cleaning & Restoration for 5 kinds of job.

JBRS Carpet Cleaning & Restoration for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Carpet steam cleaning”

DavidLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great team that came out and very polite..They did a wonderful job and were very thorough.

Great priceCarpet steam cleaning
Jody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I wish I would have taken before and after pictures.! I have a very light couch and white carpet along with 4 dogs. The carpet is white and couch is clean. Highly recommend.

Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
JimLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Outstanding service, communication, flexible scheduling. Best in business

Paid $200–250Reasonable priceCarpet steam cleaning
PaigeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Danny and his crew are some of the best in the area when it comes to the services they offer, hands down! They offer reasonably priced services, and more importantly, high-quality work and honest dependable service. We will always call JBRS for our carpet and exterior cleaning needs.

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Danny and his wife came this morning right on time to clean my carpets. I’m very happy with the results I’d highly recommend them and I will be useing them again for some duck cleaning. Thanks for your hard work it was a hot day !

Reasonable priceCarpet steam cleaning
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Danny showed up and quickly went to work. My carpet was needing cleaned as I had construction throughout my home. He made it look as brand new as old carpet can. Recommend his services 100%

Paid $100–150Great priceCarpet steam cleaning
Sahra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Called one evening, and they offered to come the very next morning! He did great!

Carpet steam cleaning
Brenda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend Danny’s company. He came fast when catastrophic event happened and was on time, moved things, and used treatments to disinfect. Carpet spots that had been there in parent’s home were gone for the first time in years. Other companies who cleaned prior claimed couldn’t remove spots. Call him now yo get your spring cleaning in gear!!

Paid $100–150Great priceCarpet steam cleaning
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely no complaints So very pleased Great job Quick service Very good price Will use again

Paid $1–50Great priceCarpet steam cleaning
Katrina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets had a lot of wear and tear I was amazed at how new they looked, Danny had an attention to detail and made sure I was happy with his work highly recommended!!!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$136-49% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning10$176–$340
Upholstery cleaning4$189–$359
Pet stain & odor removal4$139–$360
General carpet cleaning4$170–$334
Area rug cleaning2$170–$447

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