Analyzing 7,620,7497.6M ReviewsFor 21,48221.5K Experts
Google reviewers rate Jem Glass & Service Co 4.7 out of 5 based on 60 reviews, with the owner not replying to any. Customers frequently cite friendly staff, fast turnaround for custom cuts and window replacements, and reasonable pricing for both small and large jobs. However, low-star reviews highlight specific instances of rude phone interactions and complaints about high costs for minor glass pieces, alongside issues with appointment punctuality.
Data from Google, last updated November 2, 2026.
60 Google reviews we collected
Phrases our text analysis found in 47 written reviews
How often each topic comes up in the written reviews
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jem Glass also goes by E-1, great, friendly service.”
“The old fella answering the phone is rude.”
“I highly recommend them to anyone needing glass repair or replacement.”
“reviewer and a person in the community, this is a zero out of a zero stay away because they’re on their own time and business is good I guess… I have…”
“Haven’t checked a lot of other glass places but I feel like I’ve gotten good value.”
“Will plan to cancel their service and use another company even if the quote is higher.”
“Whether it’s a routine maintenance issue or an urgent repair, their team is consistently prompt, highly skilled, and incredibly professional.”
“…my business and have been very impressed every time if you want good quality work than Jem Glass is the place…”
“To achieve that, I need dependable professionals I can count on without hesitation, and that is exactly what Jem Glass & Service Co.”
“All staff are easy to work with.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 60 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Really appreciate Jeremiah and Jose cutting glass to fit my parents multi picture frame. We brought the glass in and they cut it at no charge. Highly recommend!
Jem Glass also goes by E-1, great, friendly service. All staff are easy to work with. Prices are reasonable. Helpful with large AND small jobs. Same convenient location on Main Street close to I-35. Easy parking and in and out access. Been my ‘go to’ glass people for 30 years and the people who took over about 3 years ago know what they are doing. Used them for my office and my homes. Great, highly skilled personalized small business, used by local schools too.
As the Facilities Director for Christian Heritage Academy, keeping our campus safe, secure, and operating smoothly is my top priority. To achieve that, I need dependable professionals I can count on without hesitation, and that is exactly what Jem Glass & Service Co. delivers. We rely on Jem Glass for all of our glass repairs across our entire campus. Whether it’s a routine maintenance issue or an urgent repair, their team is consistently prompt, highly skilled, and incredibly professional. They truly understand the fast-paced needs of an educational facility and always execute their work safely and efficiently with minimal disruption to our students and staff. If you are looking for a glass service company that brings unmatched reliability, integrity, and top-tier workmanship to the table, I cannot recommend Jem Glass & Service Co. highly enough. They are an invaluable partner to our academy!
Was very pleased at how quick they were. Their installer Julio did an amazing job. Wonderful experience with this company. He even showed me how to work my outdoor double pain windows. I highly recommend this company. Thank you
I had an excellent experience with Jem Glass. They replaced the glass in two of my framed awards, and the quality of their work was outstanding. What really impressed me was the turnaround time. I dropped them off and had them back the very next day, which was incredibly convenient. Friendly service, great craftsmanship, and fast work. I highly recommend them to anyone needing glass repair or replacement.
Stopped in to have a piece of glass cut for an aquarium lid. The people are super friendly, the price was excellent, and the service was lightning fast. Highly recommend!
Friendly Helpful folks! Recommend
Was referred to this company by a lowes employee. Wife called and provided the dimensions. They had the glass cut and ready. Staff was great. Would recommend.
I had a broken glass window need replacement. This company provided the best service and price. Highly recommend.
I would definitely recommend Gem Glass for home window replacement glass. Very quick and reasonably priced.
Analyzing 7,620,7497.6M ReviewsFor 21,48221.5K Experts